24,652 total
Easy to contact by phone with a pleasant and helpful response,which is great for elderly customers who don't like to rely on the internet of indeed do not have that facility.
Good prices and willing to incorporate their customer's
requirements.
Date of experience: 27 January 2025
I was with Rescue my car last year but didn't need them, my renewal quote had nearly doubled but after looking on a comparison site & seeing a better deal I contacted the office & a very nice man matched the deal I'd seen with no problem. Very helpful.
Date of experience: 24 January 2025
Easy renewal procedure.
Fortunately, so far, I've never had the need to call them out to a breakdown so I can't rate their service but as far as renewing the policy goes, it was really easy and straightforward. I even got it cheaper than the renewal price originally quoted!
Date of experience: 16 January 2025
Spoke to an adviser called Joe who was extremely helpful and efficient....we achieved a good price and everything was completed over the phone in 10 minutes
Date of experience: 27 January 2025
It was an efficient and trouble free experience. Quite impressed with the value for money of the service, to which I was recomended by a trusted friend.
Date of experience: 18 January 2025
Easy to understand Ts&Cs
Very competitive
Easy to navigate to purchase the annual membership
Hopefully I won't have to use the cover!
But great to have it at such a good price
Was directed via Comparethemarket & all the reviews on Rescuemycar were favourable so I'm delighted!
Date of experience: 21 January 2025
Simple straightforward procedure to set up policy giving us everything we need at a reasonable price.
Date of experience: 27 January 2025
Policy was lapsed only asked for auto renewal to be stopped. Had to start a new policy ,rigmarole, although becks was very good rectifying the situation
Date of experience: 27 January 2025
Obtaining cover was a straight forward process. The cost of the cover seems very competitively priced. The supporting documentation (on line) appears to be comprehensive and clear.
I obviously hope to not need to use this service, but in the event that I do, it will be only then, that any review will have true value!
Date of experience: 13 January 2025
Received a prompt phone call after querying the price increase on my renewal and was given a very reasonable price instead
Date of experience: 27 January 2025
Broke down, snapped alternator belt, recovery arrived 20 minutes after calling, delivered me and car to local garage of my choice. No fuss, no extra charges. I don't understand the negative reviews on here, they probably did not select and pay for the no excess option.
Date of experience: 19 January 2025
Excellent service and hopefully just as efficient if I have to call them out.
Date of experience: 20 January 2025
WARNING! WARNING! WARNING!!!
ANYONE NEED TO KNOW MY STORY WITH RESCUEMYCAR charge me twice for a year and previous year 3 time have to check with this thieves email them many times no body answer the phone one time took more that 20mnts go answer but not resolving my problem until now still waiting for my money back as I said check your portal and make sure to disable the renew button if you want to stop dealing with them otherwise they keep on after you disable it do not adhere or renew this this company.
Date of experience: 21 January 2025
Reply from Rescuemycar.com
Hi Mourad
Customers are put on auto renew so they aren't left without breakdown cover. This can be easily removed at any time. We never renew a policy without sending out a renewal email/letter ahead of the renewal.
Kind regards,
Rescuemycar.com
UPDATE: I called the number in the reply to this review and it's the same. 3-5 business days to even speak to about the complaint. The bonnet was broken by the mechanic so I can't even open it to get the battery changed. So no further along.
@Rescuemycar_ your tech broke my bonnet so I can't get my car repaired. 3-5 business days to hear from you. Wheelchair user. Disgusted.
Date of experience: 21 January 2025
Reply from Rescuemycar.com
Hi Sally
We're so sorry to hear this. We do our very best to get back to customers as quickly as possible and we're sorry to hear that we fell short on this occasion. If you would like to speak with the team about your complaint in more detail, please give them a call on 01423 535 795.
Kind regards
Rescuemycar.com
Very clear and straight forward process to arrange breakdown cover, a very competitive price and range of cover options. The proof is in the pudding though if it comes to requiring breakdown assistance?
Hoping this won’t be necessary
Date of experience: 19 January 2025
I took out the wrong policy type by mistake. I contacted support next morning by email and the issue was resolved within less than an hour.
Date of experience: 21 January 2025
Was really good both times i used them...but... I will say, when I'm due to renew, it's cheaper to start a new breakdown membership quote with them than to renew membership.
I was quoted a renewal at £69 (didn't use this year) and when I looked at a new membership I got it for £38.. exactly the same details.
I think you should have £ knocked off for being loyal over the years.
Date of experience: 11 January 2025
Found the site very easy to navigate. The breakdown assistance cost is competitive. What the actual service will be like in the event of a breakdown, waits to be seen. Fingers crossed I will never need it to find out.
Date of experience: 11 January 2025
Well so for I’ve only paid my premium so don’t know how they will be if I need to call them out. But so far nice and easy to set up and my question was answered quickly so I just hope if the time comes they can walk the walk.
Date of experience: 21 January 2025
Great price for the service offered. Website easy to use and booking straight forward.
Date of experience: 20 January 2025
