Resume Genius Reviews

39,740  Excellent
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Nice Customer Service

Wendy P. was pleasant, professional, and was able to partially resolve my issue. I love how the site offers hundreds of upscale options for whatever resume template suits you best.

Date of experience: 28 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Wendy was able to assist you with your request and provide you with excellent service. We will be sure to let her know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

I really like the customer care…

I really like the customer care experience, it was quick to the point and above all professionalism of agent Noah. thanks for the help in process of refund.

Date of experience: 28 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Noah was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

The Resume Genius website has been…

The Resume Genius website has been instrumental in helping me find gigs while I pursue my playwriting and screenwriting careers. Thank you!

Date of experience: 28 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 5 out of 5 stars

Resume Genius was easy to use and very…

Resume Genius was easy to use and very helpful in creating a new resume. I cancelled my subscription when I no long needed it and my virtual assistant Wendy Prieto was very accommodating and made the process simple and quick.

Date of experience: 27 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Wendy was able to assist you with your request and provide you with excellent service. We will be sure to let her know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

A very helpful site to use for my high…

A very helpful site to use for my high school seniors who will be working on their first resumes.

Date of experience: 28 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 1 out of 5 stars

Free means pay or you get nothing

They advertise being a free resume builder. Then after 45mins charge you to download what you built. I took all the information. Plugged it into an actual free resume builder. Then got the job. If you wanna waist your money use them.

Date of experience: 15 January 2025

Reply from Resume Genius

Hello James,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Trustpilot, so we can investigate what is happening to you.

Regards,
Resume Genius


Rated 5 out of 5 stars

I am so thankful that I stumbled upon Resume Genius!

I am so thankful that I stumbled upon this site! Resume Genius had the perfect template that I needed. I am a nontraditional college student with no experience. I need a resume to apply for my specific major/school at my university. I believe the goal is to help me build a better resume for when I graduate. Anyway, again, Resume Genius had a template that fit my needs perfectly. Thank you!

Date of experience: 11 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 5 out of 5 stars

Lyn customer service representative

I spoke with a customer service representative named Lyn. Very helpful. Very courteous and she did her job well. Thank you for helping me put my resume together and supporting me after the resume is completed. Gratefully, Karen

Date of experience: 22 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Lyn was able to assist you with your request and provide you with excellent service. We will be sure to let her know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

Great collection and clean website!

Very clean website, a very well curated collection of resume templates loved every one of the templates I found.

Date of experience: 27 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 5 out of 5 stars

Warmth n kindness

Marge made it a wonderful experience. I've been at my job 25 years and just wanted to update my resume for a new position within the company. A subscription was not needed. She offered several additions that gave job opportunities. Her warmth and kindness was very helpful.

Date of experience: 20 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Marge was able to assist you with your request and provide you with excellent service. We will be sure to let her know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

Amazing Templates where content is amazing

The Templates has amazing content which is helpful and easy to understand. This website is doing a good job for Architecture and other fields.

Date of experience: 15 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 4 out of 5 stars

Great Resource

Hello,
I believe Resume Genius is one of the best companies for creating resumes and cover letters. While I’m sure there are other resources for job seekers that I haven’t yet explored, I plan to in the near future. I appreciate the wide variety of templates and formats available for resume and cover letter writing. The descriptions and skills provided are spot-on for various positions.

Additionally, the initial cost is reasonable, and the representatives are overall great—professional, patient, knowledgeable, and kind. Michelle, in particular, has assisted me in several ways, from membership details to resume writing and providing additional information about what Resume Genius offers to job seekers.

Judge for yourself—don’t just take my word for it! I highly recommend enrolling in the 14-day trial period, it's worth it. My only suggestion for improvements are regarding the templates and their formats. It can be challenging to make changes on your own, and sometimes the templates don’t allow for any modifications.

Thank you!

Date of experience: 24 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Michelle was able to assist you with your request and provide you with excellent service. We will be sure to let her know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

This Template was precisely what I was…

This Template was precisely what I was looking for.
Thanks Resume Genius!

Date of experience: 27 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 5 out of 5 stars

Agent was polite with intent to fix issue.

The agent (Noah B) was quick to assess the issue with results that have satisfied my interest as the customer which has led me to rely upon a future return to this service. Though it was over text via the help bubble, I could feel the gracious care.

Date of experience: 15 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Noah was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

Noah B

Noah B. was very friendly, professional and able to provide exactly the assistance I was looking for. I am especially grateful I was able to receive support in the late evening. Thank you!

Date of experience: 19 January 2025

Reply from Resume Genius

Thank you! We are thrilled to hear that Noah was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
Resume Genius


Rated 5 out of 5 stars

Timely and Accurate Assistance—Highly Recommended!

I just wanted to thank you for the excellent support! You provided exactly what I was expecting, and you did it in such a timely manner. I really appreciate how quickly you solved my issue. Thank you so much!

Date of experience: 22 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 1 out of 5 stars

False advertising

Would give 0 stars if I could. I searched for a FREE resume builder and this is one of the first things that popped up, even said free in the link I clicked on. Finally finish with my resume and it's trying to make me pay, there is no free option. Tired of all these websites claiming to be free but require payment at the end.

Date of experience: 28 January 2025

Reply from Resume Genius

Hello Elliot,

We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Trustpilot, so we can investigate what is happening to you.

Regards,
Resume Genius


Rated 5 out of 5 stars

Very easy to use and fast too in…

Very easy to use and fast too in delivering templates

Date of experience: 29 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius


Rated 5 out of 5 stars

After looking at various sites

After looking at various sites, this site offered the simplistic type of resume I was looking for

Date of experience: 25 January 2025

Reply from Resume Genius

Thank you for your great review. We are happy you enjoyed your experience.

Regards,
Resume Genius