Robert Welch Designs Reviews

1,572  •  Excellent
TrustScore 5 out of 5

4.9

In the Cutlery Shop category

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Reviews4.9

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Rated 5 out of 5 stars

Great quality and delivery

Ordered a signature vegetable knife for my cousin for Christmas. Fast and reliable delivery, with updates re progress so I knew when to expect it was really useful, especially at a very busy time of year.
Great quality knife as expected (I have some of your products already), my cousin is thrilled with her gift and will be looking to replace some of others with matching knives.

Date of experience: 29 December 2024

Reply from Robert Welch Designs

Thank you Andrew for your 5-star review from your purchase of our Signature Vegetable Knife. We’re delighted to hear that our service was fast and efficient and that your cousin is so pleased with her gift! Thank you again, kind regards Siobhan - Customer Services


Rated 5 out of 5 stars

Golden Age Alive and Well... My experience was great..

My experience was great... RW personnel was amazing. Someone actually looked at my order and had the thought that I may have been mistaken in it. Then they took the time to email me to confirm whether I was mistaken. Of course I was. They emailed me again within minutes with instructions. I re-ordered. They canceled the incorrect order and refunded me the same day. The whole thing was such a beautiful example of... I don't know what to call it... because it was beyond service or marketing. It actually generated feelings of love. I just couldn't thank you enough for how sweet that was.

Date of experience: 28 December 2024

Reply from Robert Welch Designs

What wonderful feedback Ramona, thank you so much! Our team proactively supports our customers in verifying the details of their orders, ensuring we minimise the need for unnecessary returns. We take great pride in ensuring those thoughtful touches and we're so pleased we exceeded your expectations. 5 stars from our customers mean the world to us! Kind regards, Siobhan - Customer Services


Rated 5 out of 5 stars

I couldn't have been happier

I couldn't have been happier. Working with you was so easy. If I had known I could have order flatware directly from I would have been able to do business with you sooner. I received my merchandise faster than I expected. It was well packed and arrived right on time. Thank you for this experience. It was a pleasure.

Date of experience: 28 December 2024

Reply from Robert Welch Designs

Ann thank you for leaving us your lovely 5 star review! We strive to provide excellent service and it's great to hear when we've achieved this. I'm pleased to hear that your order arrived promptly and securely and that you had such a positive experience with us. Kind regards, Siobhan - Customer Services


Rated 5 out of 5 stars

Drift teapot

The Drift teapot arrived promptly which was no mean feat as I am in Australia. I had only seen photos, but the real thing far surpassed my expections, both in design and manufacture. It functions beautifully with a particularly clean pouring action. A great product!

Date of experience: 20 December 2024


Rated 5 out of 5 stars

Signature V sharpening wheels

I ordered the Signature V sharpening wheel, (pack of 2), in a box almost 7ins x 2" x 1.25" on the 19 Dec and they came before Christmas, but inexplicably in a huge box measuring approx 20" x 8" x 6". I assumed as they were so small it would be something which would go through the letter box, so why they were sent in such a wasteful box is a mystery. Otherwise very pleased with the wheels and timing.

Date of experience: 19 December 2024

Reply from Robert Welch Designs

Thank you Jane, for taking the time to leave this feedback and for rating our service 5 stars. I am so glad that the replacement wheels arrived quickly before Christmas, and sorry to hear that the packaging was disproportionally large. Thank you for mentioning it and bringing the issue to our attention. Kindest regards, Cece - Customer Services.


Rated 5 out of 5 stars

Purchased a cutlery set with a few…

Purchased a cutlery set with a few missing items, went online to order the missing pieces a few days prior to Christmas .. and voila .. by early new year they had arrived .. 1000’s of Km away in Australia .. that’s A1+ customer service .. not to mention the most phenomenal cutlery set .. extremely happy!!

Date of experience: 22 December 2024

Reply from Robert Welch Designs

Thank you for your fantastic feedback! We're delighted to hear that your missing pieces arrived promptly despite the long distance to Australia. Providing A1+ customer service is our priority, and we’re thrilled to know you’re enjoying your cutlery set. Warmest Regards, Samantha - Customer Services


Rated 5 out of 5 stars

Fabulous company to deal with and…

Fabulous company to deal with and exceptional quality products. Bought the most incredible carving knife for the Christmas turkey and the satin stainless steel salt & pepper grinders. Wish I’d found Robert Welch sooner!

Date of experience: 18 December 2024

Reply from Robert Welch Designs

Lisa, thank you for your fantastic feedback! We're delighted to hear you enjoyed your experience with us and are impressed with the quality of your carving knife and your salt & pepper grinders. It's wonderful to know they added to your Christmas celebration. We truly appreciate your support and look forward to serving you again – welcome to the Robert Welch family! Warmest Regards, Samantha - Customer Services


Rated 5 out of 5 stars

Most recent purchase by mail order.

Most recent purchase by mail order - drinks stirrers. Long time customers of this great brand and have a large collection of cutlery (RW11), tableware and our wonderful vintage style Hobart candlesticks - six of which adorned our table for NYE dinner with friends.
Would always recommend a visit to the store at Chipping Campden if looking for cutlery - everything set out to pick up and try for size, as well as everything else in the range on show. Recently purchased bathroom accessories ready for the refit of our bathroom. I also collect examples of vintage pieces, no longer in production, which are used on a daily basis. Each piece beautifully designed and produced. Obviously i am a great fan of this brand!

Date of experience: 22 December 2024

Reply from Robert Welch Designs

Christine, thank so much for your wonderful review - we really appreciate your custom and support over the years. I agree that our beautiful shop in the Cotswolds is always worth a visit. It is lovely that our designs continue to bring you a great deal of pleasure. We appreciate your recent online order of drink stirrers and hope we can help you again in the future. Best regards, Caroline - Customer Services


Rated 4 out of 5 stars

Very efficient delivery

Very efficient delivery but the new spoons and forks are much thicker and heavier in the hand than our original ones We needed more because the dishwasher takes more and takes 4:30 hours to do the eco cycle

Date of experience: 18 December 2024


Rated 5 out of 5 stars

Great quality …

I knew what to order as I had already got a cutlery set and wanted to add to it. Very pleased with the quality and efficient service thank you

Date of experience: 30 December 2024

Reply from Robert Welch Designs

Thank you for your kind review. I'm delighted to hear you were happy with your new purchase and the service you received from us. Kind regards, Siobhan - Customer Services


Rated 5 out of 5 stars

I was able to order individual pieces

I was able to order individual pieces - I needed more teaspoons and stores only sell settings. Ordering was easy and received in a timely manner.

Date of experience: 19 December 2024

Reply from Robert Welch Designs

Thank you Amy for your review! We're glad you appreciated the option to order individual pieces and found the process straightforward. It’s great to hear your order arrived promptly. Kindest Regards, Samantha - Customer Services


Rated 5 out of 5 stars

Delivery issue solved satisfactorily

Initially my parcel didn't arrive as I had failed to enter the house name on my address. Commendation to our local Evri delivery man Symon who persevered until the problem was resolved. Robert Welch also helped. The product is splendid. I ordered spare ceramic sharpening wheels.

Date of experience: 16 December 2024

Reply from Robert Welch Designs

Thank you for your 5-star review. We are delighted to hear that regardless of part of your address being missing from your delivery information, the Evri driver Symon, went 'above and beyond' to locate the rightful recipient of Signature sharpening wheels.

We look forward to working with you again in the future. Kindest regards, Julia - Customer Services


Rated 5 out of 5 stars

As one should expect.

This was bought as a gift so I can only comment on the delivery aspect. The delivery was prompt and the packaging secure. All as one would expect really so if that is worth 5 stars you are welcome.

Date of experience: 19 December 2024


Rated 5 out of 5 stars

Brilliant service & product

Email enquiry answered promptly & accurately and following order delivered on time. As usual a fabulous product.

Date of experience: 28 December 2024

Reply from Robert Welch Designs

Roger it's great to hear that your queries were responded to promptly and the delivery arrived on schedule, that's exactly the experience we strive to provide! Kind regards, Siobhan - Customer Services


Rated 4 out of 5 stars

Purchased as a gift for my son which he…

Purchased as a gift for my son which he chose on line. Really lovely cutlery set and design. Very heavy and a lot larger / longer than he thought they would be, which I personally would struggle with. My son decided to keep them. The quality is excellent.

Date of experience: 17 December 2024


Rated 5 out of 5 stars

Exceptionally fast delivery for a long lasting durable product

I ordered a set of children's cutlery as a birthday present, the item arrived the next morning, which I thought was exceptional being 2 days before Christmas. I decided to buy from this company again as I bought for my children over 5 years ago and they still use them, long lasting, durable, still in great condition, excellent products, would highly recommend.

Date of experience: 23 December 2024

Reply from Robert Welch Designs

Shakira thank you for rating your experience with us 5-stars. We are delighted to hear that your children are still enjoying using their cutlery and that you are so impressed with your new purchase! We hope to assist you again. Kind regards, Siobhan - Customer Services


Rated 5 out of 5 stars

A cutlery set bought as a Christmas present

I bought the cutlery as a Christmas present for my son and his wife. They were very pleased with the set. The cutlery arrived promptly as you forecasted. We are more than satisfied with your service. Should I need to use your firm again I wouldn’t hesitate. I feel the price was competitive.

Date of experience: 22 December 2024

Reply from Robert Welch Designs

Thank you June, for leaving this very kind feedback and rating our service 5 stars! We are so pleased that everything arrived on time for Christmas and that you had a positive experience shopping with us. We hope that your Son and Daughter-in-law love their Radford set! Kindest regards, Cece - Customer Services.


Rated 5 out of 5 stars

Brilliant!!

Brilliant customer service. Polite and friendly email responses. Helpful tips on making sure I ordered the correct items.

Items arrived quickly and are of brilliant quality. Being able to replace pieces and add to our current set of cutlery was a godsend. Really impressed 😊

Date of experience: 18 December 2024

Reply from Robert Welch Designs

Judith thank you so much for your lovely review! We proactively support customers in verifying the details of their orders, ensuring we minimise the need for unnecessary returns. We aim to ship as quickly as possible so it's great to hear when we've delivered efficient and speedy service. 5 stars from our customers mean the world to us! Thank you again. Kind regards, Siobhan - Customer Services


Rated 5 out of 5 stars

Excellent products, website and order process

Really good easy-to-use website, ordering process is great, products are the best possible quality ☺�

Date of experience: 28 December 2024

Reply from Robert Welch Designs

Julia I'm so pleased you found our website easy to navigate and that you're impressed with our products! Thank you for your kind review. Kind regards, Siobhan - Customer Services