467 total
The man that came out and installed my wifi, was very helpful and went through how to use, if anything with wrong, tested network in all rooms in my house and outside my house.. he didn't leave until I knew everything was working perfect and I was happy. Would highly recommend and especially for the older generation he was extremely experienced and helpful in dealing with any questions I had to ask. Thank you.
Date of experience: 18 October 2024
The experience was made great because Dawn took ownership of the problem. Too often these days it is no longer the case, she is a real asset, look after her.
Date of experience: 12 December 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with usIf there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I had been using rural Wi-Fi for many years as options in my area was very limited, I have to say I had a very good experience with rural always very helpful, great support team and always friendly.
Anybody who is considering using these I would highly recommend, the only reason I have left them is fiber is now in my location.
Thanks, Rural team.
Date of experience: 04 December 2024
Reply from Rural WiFi
Hi Jason, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Claire dealt with my call and I cannot speak highly enough of her customer service. She was very thorough and left no stoned unturned to get to the bottom of why my internet was not working. As it turned out it wasn't an issue with Rural Wifi but my router.
Date of experience: 25 November 2024
Reply from Rural WiFi
Hi Ann, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Claire in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Charged €50 to have someone wander around inside the house with a 4G and 5G simcard and tell me the signal isn't good enough. I could have done that in 20 seconds on the phone if I knew that was the extent of their abilities.
Extremely bad service, feels like they scammed me out of €50. If anyone has poor phone service inside their house you already know not to try and engage Rural Wifi's services. They don't do anything else.
Editing as I can't reply to the response - the description of what occurred is not unfair and exactly what happened from the 'engineer' visit. There was no possibility to install or test anything external, which the engineer told me directly himself.
That said, Rural WiFi have reached out since and clarified that they do provide these services and will send out a new engineering team to do these checks and tests. However, you should please clarify with your internal teams the situation before writing these responses.
Date of experience: 20 November 2024
Reply from Rural WiFi
Thank you for your feedback, and we’re truly sorry to hear about your experience. Your concerns are important to us, and we want to make things right.
Our engineer call-outs are designed to test all available options, including 5G external devices, satellite broadband, and fibre (where available), to provide you with the best possible solution for your location. Saying that we "don’t do anything else" is unfair, as we strive to offer diverse and tailored connectivity options to meet different needs.
The €50 fee helps cover the engineer's time, travel, and petrol costs, ensuring a professional assessment and installation experience. As a small Irish company, reviews like this can be particularly damaging, and we hope you’ll reconsider.
A member of our team will reach out to review your case and work with you to find the right solution.
Thank you for allowing us the opportunity to improve your experience.
I've been with Rural WiFi for almost three years now, including the past year for remote work. It's been reliable, with very little issues. Over a year ago, I received an upgrade that noticeably improved the speeds and reliability. Customer support has been great; Ciara will sometimes call to ensure everything is running smoothly and ask if I need any assistance. I highly recommend this service, as reliable broadband can still be scarce in rural areas, and having this support makes all the difference.
Date of experience: 17 November 2024
Reply from Rural WiFi
Hi Grainne, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Ciara in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I was reluctant to sign up at first given all the other options out there but I found myself in a situation where Rural wifi was my ONLY option for my particular circumstances and I'll tell you what, I absolutely cannot fault them. I was using their 4g router for over a year with absolutely zero problems. I recently upgraded to a 5g router, so far so good. But the best thing about Rural wifi is the customer service. It is, hands down, THE BEST customer service I've ever dealt with and that goes a long way. I dealt with Dawn mainly and she was fantastic and lovely to deal with. The customer service is enough to keep me as a lifetime customer regardless of my future location. 5 stars.
Date of experience: 21 November 2024
Reply from Rural WiFi
Hi Brian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Dawn in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
RuralWifi customer support is amazing. I honestly haven’t met such a great team.
Special mention to Dawn, who is an absolute gem. She is super helpful, patient and always kind.
Also Evan and Anthony who are very professional and understanding and they are always trying to find the best solution.
Thank you very much to all.
Date of experience: 14 November 2024
Reply from Rural WiFi
hi Juan, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Many thanks for the immediate response to our problem. Rural WiFi great and very friendly team, credit to all who we encountered, hats off to all and a big five stars well deserved.
Date of experience: 25 November 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Highly recommend the customer service team at Rural WiFi. Dawn, Ciara & Clare have gone above and beyond to assist me with any issues that I was having. The support offered by all have been exceptional and waiting time to answer the phone is minimal. Fantastic service from a group of people who thoroughly enjoy Thier work.
Date of experience: 15 November 2024
Reply from Rural WiFi
Hi Arthur, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Incredible experience overall but without a doubt the women who I dealt with really made this company worth reviewing so highly. Dawn, Hannah, Ciara and Claire made me feel heard and exceptionally looked after. Hoping I can deal with them in any future interactions if necessary but I doubt I will need to.
Date of experience: 13 November 2024
Reply from Rural WiFi
Hi Jade, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Have been a Rural WiFi client for over 7 years firstly using their plug in broadband router. I got fiber installed last week with the help of Rurals Wifis Dawn who was magnificent. She booked the installation team who brought the necessary cables from poles along the road to my house and then booked the installation engineer who called to install my connection at a day/time that was convenient for me.I had regular check-in from her to ensure all was working well.
I'm delighted with my new Rural WiFi fiber connection. Thank you Dawn for all your help.
Date of experience: 03 November 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Rural WiFi are exceptional to deal with. Very honest and up front in every aspect of what they offer - bigger companies could learn a lot from them. Sam, in particular was excellent and very helpful with everything.
Padraic.
Date of experience: 14 November 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Sam in particular. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
The support team at Rural WiFi is excellent. The team is very responsive, friendly and the same person will follow any issue until it is sorted out. I have just been organising the installation of fibre and Ciara has been extremely helpful and friendly throughout. I recommend them strongly if you need internet in a remote location.
Date of experience: 13 November 2024
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Absolutely amazing. From the flawless wifi we are now receiving to the incredibly friendly and helpful staff, everything about our experience has been positive. Happily recommending to all our family and friends, would leave 10 stars if I could!!!!
Date of experience: 18 November 2024
Reply from Rural WiFi
Hi Sinead, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I have had a very good experience with Rural wifi. The communication was clear, the tech engineer who came to my home was a total gentleman and a clear communicator. He was able to get my wifi working in a good manner after years of struggle with wifi in my particular location. Would recommend!
Date of experience: 19 November 2024
Reply from Rural WiFi
Hi Patricia, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Short delay after application, helpful technician on site. Installed and up and running within hours. Signal in a poor area is good enough to work remotely. If the Wifi remains this good, it’s a great service. Thanks
Date of experience: 13 November 2024
Reply from Rural WiFi
Hi Tim, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I have been with Rural WiFi for close to 1.5 years now. For the last 30 years of my adult life I have never experienced so consistently amazing customer service (absolutely every single ocassion).
@Rural Wifi Team, Management and owners. You customer service is unparalleled. CONGRATULATIONS!
Date of experience: 25 November 2024
Reply from Rural WiFi
Hi Marcin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I found the service is very good, I have teenagers in the house and everyone is happy with availability and speed. One of the things that stands out for me is the customer service, they are a pleasure to deal with and have always followed through with what they have promised. When I have needed to contact them I have never been left waiting hours on the phone.
Date of experience: 12 November 2024
Reply from Rural WiFi
Hi Alice, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
We have been using the Rural Wifi for about 3 months. The Customer Service is 100%, the hardware is 100% and our reception is better than the broadband at our old house. We give it all 100%, and can not recommend it enough.
Date of experience: 12 November 2024
Reply from Rural WiFi
Hi Ian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
