4.2
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Simplicity Group specialise in fully managed communications and technology solutions for businesses throughout the UK and Ireland. Including: Cloud telephone & VoIP System Business Mobiles Business Broadband Vehicle Telematics Vehicle CCTV Our highly skilled team of communications specialists provide advanced solutions and tailored pricing to match every business needs. We are committed to ensuring our customers continually benefit from being a Simplicity Group customer.
260 Tates Avenue, BT12 6NB, Belfast, United Kingdom
4.2
6 reviews
We were having an absolute nightmare with our phone system. Called through and got Tyler, he couldn’t have been more than helpful. He was so patient while I was flapping about like a nightmare. He worked so hard to get us up and running again and was just an absolute gem. Legend Tyler!
Date of experience: 22 January 2025
Sam initially reached out to myself at the same time that I was struggling with our current phone systems. We had a chat he sent demos over and it really hit the ground running from there. My team have been very impressed on the systems and the customisation features it offers. We were given 2 weeks of free demo to understand and see if this product would fit our needs. Safe to say the new system alongside operational excellence from Sam and Catherine have left me feeling like a valued customer and we are only at the start of our journey. If in doubt please reach out to Simplicity you will not be disappointed!
Date of experience: 28 November 2024
We use Simplicity Group for all our telephone and broadband systems. Very simply put they provide exert knowledge & advice to get the right solution and all backed up with great customer service.
We highly recommend them.
Date of experience: 21 November 2024
The team at Simplicity Group are excellent! They offer Webfleet and telecoms solutions in EIRE and N.I. The support team is always helpful and prompt. Would recommend to anyone running a fleet of vehicles or looking to renew their telecoms.
Date of experience: 11 November 2024
Reply from Simplicity Group
Thanks Matt! Really appreciate the feedback
I’ve worked with Simplicity Group for over fifteen years. Through the whole of this period I’ve been constantly impressed with their genuine commitment to their customers’ success. I have no hesitation in recommending Simplicity Group.
Date of experience: 08 November 2024
Reply from Simplicity Group
Hi Peter,
Thanks for the kind words. It's been great working with you as well :)
Having worked with a few different companies for our phone solutions for a busy veterinary company I can easily say Simplicity have been the best from start to finish.
Onboarding was ridiculously easy. Having been burnt a couple of times with customer experience not living up to promises by other companies I asked to meet the Simplicity support team in person rather than simply believing the sales pitch.
HQ is a well run professional outfit. Everyone was very reassuring and experienced in their roles.
The install was seamless. We transitioned from a traditional ISDN set up to VOIP and even our outdated wiring wasn’t an issue for the engineers.
Go live went perfectly with no disruption.
The Horizon system works perfectly for setting up the system in the background for out of hours emergency call rotas etc. A good training session was delivered with reassurance they were there to help if needed.
Any time I’ve had to contact the support team responses are quick with issues resolved efficiently.
Next step will be to migrate internet to Simplicity as well.
All in all Simplicity deliver exactly what they promise and deliver on time and have been excellent to deal with
Date of experience: 08 January 2024
Reply from Simplicity Group
Hi Chris,
Thanks for your review. We really appreciate you sharing your experience.
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