Sos Solutions Reviews

I couldn't get my order yet, today is more than 10th day! I asked to customer service that in email, he gave answer with smile emoji and said "we sent it today 😊"!! Is people's time so worthless?

Date of experience: 26 December 2024

When a transaction happens without problems, everyone is happy. A customer oriented shop will shine when they at least try to solve a reported issue. This shop takes orders for items out of stock and keeps those orders with zero follow up. When asking for a solution after an year, they will just propose to cancel the order and ask you to order something else. A slick way of getting loans for 0% or a pure win if you forget.

Date of experience: 22 March 2023

Don't get the Raspberry Pi home brand starter kit, they include a low grade micro SD card.
It will take all the fun out of your first experience with a raspberry Pi.
Spend the extra €10 (@ another store) to buy a 'high endurance' micro SD card.

In my case I got a Patriot 16GB card, it had a 'stunning' write speed of 9 IOPS instead of the recommended 500.

Date of experience: 22 December 2020

I bought a Argon Eon (build your own NAS case). The company (SOS Solutions) is based in the Netherlands, I live in the Netherlands, but the power supply is the Great Britain type. This is however not mentioned on the product page. (even the GB based pihut mentions the power supply is GB it on their product page)
After inquiring about this, they sent an travel adapter without consulting and state they cannot order the EU type power supply. In my opinion this is not providing needed information you now people will have issues with (in order to make the sale?).

Date of experience: 20 July 2022

I ordered a raspberry pi kit over a month and half ago and there is no update, just the standard 'Out of stock'. Rather than following up on the order I keep getting the spam mails to buy more stuff.
If you cannot restock the product in one and a half month why list them at all on your page.

Date of experience: 18 May 2023

Shockingly good. I was always ripped off by international forwarders, but not this site. This one is doing a real business. I don't know about the past or future but at least now.

Date of experience: 26 November 2019

Ordered Raspberry Pi accessory, around ~ €60 worth. To make the delivery easier, I requested it to a pickup location, which I have done before with SOS solutions. For some reason, the pickup location rejected the package this time, and the package has been delivered back to SOS solutions, which I could also see in Track&Trace. When I wrote to their support for either refund or sending to my home address, I got no response. I've got no money back either, and in general I'm starting to understand that without a fight I'm not going to get anything back.

In general, when everything goes as expected, it is a good store, but if something slips, no mater who is responsible - the customer seems to be out of luck. Therefore, I no longer trust them, and I'm no longer their customer.

Update: After one week of silence, the eventually replied and proposed to send the item to another address, at which point I requested a refund and got the money back the next day. I still don't know why it took the whole week to replay, but at this point I cannot complain about the total lack of customer support.

Date of experience: 07 March 2023

Easy to use website. The email updates were useful. Product was on time and in good order. responsive on WhatsApp for queries.

Date of experience: 24 April 2024

I orderd a power supply 15V / 4A EU plug for my odroid h3 and it didn't come with the EU plug part.

I had also orderd different parts for the odriod from different sites at the same time as I orderd power supply. But the power supply was deliverd very late in comparison to the other parts. Not only did it come very late but it was also missing the EU plug part.

So I called customer service to talk about it and told them about the problem. They told me that they forgot to send it?? and that it wasn't their fault that I now had no 30 day return time for the other products.

Not only that but the person on the phone was also very rude about the whole matter. And hung up on me in the end after I only brought up the matter of the 30 day return policy.

Although they did handle sending the EU plug pretty fast it was still a bad experience on the phone and very annoying that I had to wait again after already waiting for so long.

All in all I would not order from this site again when thinking about the late delivery and the rude customer service.

Date of experience: 25 November 2022

At first the wrong item was sent. One email sent and one reply received. All sorted out and the correct item was delivered at speed.

Date of experience: 27 July 2024

I ordered here several times and I am very happy with the service. Everything always arrived on time.

Date of experience: 04 February 2020

camera module voor pi besteld, camera gekregen in de post 5/5

Date of experience: 25 May 2023

They don't understand a word of english. Be aware if you are not naive.

Date of experience: 20 July 2023

Serious company ! Delivery was fast and the item arrived in good condition.

Date of experience: 28 May 2024

Top Fast Delivery !!!
But i would like to have a extra package for the Raspberry. Because it is not thin enough for my postbus, the postbode tryed to put it with a lot of pressure into the box, while it could be damaged !!! Eventhoug the raspberry has a small paperbox by it self but it could not hold against the pressure.

Everything else was perfect! Thank you!

Date of experience: 26 July 2015

I Bought my first Kodi as a test to see if it can replace my streamer and the experience was so good that I eventually bought 1 more for a different room and also recommended it to my friends which happen only when I am sure the device is excellent. All my friends who bought it disconnected from the Cable TV and are very happy with there purchase.

Date of experience: 14 October 2015

This is one of such sites where I'm wondering of how it is all possible. Pretty wide set of options in RPi field is combined with very reasonable (i.e. low) pricing. And there is a good impression of "personal service".

Yet there are some minor points to be improved:
= packing of packages to prevent damage during post delivery could be better.
= website structure concerning links to "most wanted products". At the end I needed to go thru all

Date of experience: 09 February 2016

The web site is very informative. Raspberry PI bundles are very well designed and give a good feeling that SOS Solutions know what they are doing. My order came on time and, prior to delivery I received documentation suggestions which was a nice surprise for me. I'd definitely shop again from SOS Solutions.

Date of experience: 07 March 2017

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Date of experience: 25 January 2016

Best online purchasing experience ever. As I started browsing for my products, IM pops up offering assistance. Ask a question about a product, less than 1 minute I have a response. Purchase shipped the following day. Responsive and attentive communication. Excellent!

Date of experience: 07 July 2016