Sparekassen Danmark Reviews

2,604  •  Excellent
TrustScore 4.5 out of 5

4.5

In the Bank category

Write a review

Company activitySee all

Reviews4.5

2,604 total


Sort:


Rated 5 out of 5 stars

Sparekassen with 5 star rating

We are extremely pleased with Sparekassen.
Kim Foss Lund has helped us in securing the house loan. He has provided us with lots of information and was always available for all the questions we had.

Kim had made sure the process is seamless and without any hassle. He had guided us all the way and was kind and super fast to help us and make sure we had the right advice regarding our loan, finances, pensions and many more.

I would like to thank Sparekassen Frederiksberg and Kim for securing us the house loan.

I recommend Sparekassen heavily to all the ones who are looking to get a house Loan.

Best regards,
Amit

Date of experience: 15 January 2025

Reply from Sparekassen Danmark

Hi Amid

Thank you very much for your recommandation of Kim and our department in Frederiksberg.
We are very happy that you got all the help that you needed and the house loan worked out perfectly.

We are looking forward to having you as our customer in many more years to come.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Sparekassen Danmark


Rated 5 out of 5 stars

From 5 banks and 3 countries, the best agent of all

We recently moved to Denmark and had to pick a bank. Coming from Canada we had that expectation with banks.

When we got to pick this bank we got Cille Severin Sørensen as our representative and that just made it so special!

She has been the best bank advisor we have had in the 3 countries and 5 banks we have been with.

She is always available to answer the questions, she accommodates to our schedule (which no one else ever does), she takes the time to explain things, and most importantly she help us with all we need.

So far I don't have complaints with the bank, but I can say I'm so happy to have Cille with us!

Date of experience: 20 December 2024

Reply from Sparekassen Danmark

Hi Gabriel

Thank you so much for your positive review. I will send the kind words to Cille.
We look forward to help you in the future as well!

Kind regards and a happy new year
Anja Søndergaard Nielsen
Sparekassen Danmark


Rated 5 out of 5 stars

Good service and quick response

We approached this bank for a home loan. The representative guided as well through the steps patiently and was willing to explain clearly every doubt we had throughout the process.

The experience was hassle free and also easy.

We definitely recommend this bank to work with the investment and finances.

Best

Date of experience: 01 July 2024

Reply from Sparekassen Danmark

Hi Juliet

Thank you very much for your kind words - we appreciate the time and effort you put into sharing this postive experience with us all.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

Personal customer service is a big plus

I've joined Sparekassen Danmark only recently, and so far the experience was quite good. I think the biggest advantage is to have a personal banker that you can always contact and solutions that are tailored to your specific needs.
Especially with the emergence of AIs, it still gives a level of confidence when it is a person on the other side.

Date of experience: 23 August 2024

Reply from Sparekassen Danmark

Hi Ziv

Thank you very much for your kind review. We are happy to welcome you to Sparekassen Danmark and are looking forward to the cooperation.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

Happy Customer

Want to give kudos to Simon from the Hirsthals branch. Amazingly knowledgable , professional and very nice to speak with. Thanks a lot and wanted to recommend the bank services for others too!

The processes were smooth and so is the iOS app. We were so happy with the whole process that we actually switched to Sparekassen from our previous bank. Well recommended!

Date of experience: 20 November 2023

Reply from Sparekassen Danmark

Hi Arnab

Thank you very much for your very kind words for Simon.
That means a lot to us!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

Great experience working with Sparkassen

We had a great experience working with Marie Juel Nielsen at sparekassen Danmark. She helped us feel confident during the process of applying for a mortgage loan. As a foreigner from The Netherlands, It can be very difficult navigating the danish systems. But with Marie's help and expertise the process was very clear and she gave us the much needed confidence in such a large decision. I value the closer, more personal relationship this bank has and can therefore highly recommend Sparekassen. Thank you!

Date of experience: 22 March 2023

Reply from Sparekassen Danmark

Dear Pascal

Thank you very much for your great review of Marie and Sparekassen Danmark. It very important to us that you feel confident and well informed.
We will make sure that Marie will get your words of gratitude.

Have a nice weekend!

Kind regards
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark


Rated 5 out of 5 stars

We have had an amazing experience at…

We have had an amazing experience at Spare Kassen Danmark. Our bank advisor, Kim made the whole process so smooth and guided us throughout the process. Very good service! Have already recommended to friends in DK.
Thanks :)

Date of experience: 01 September 2022

Reply from Sparekassen Danmark

Thank you very much for your review and your recommendation.

Great weekend.

Sincerely
Vinnie Skov
Chef for Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

We had a fantastic experience with Henrik

We had a fantastic experience with Henrik Lundberg Bartels from Sparekassen Denmark. He went above and beyond to help us secure our first dream home in Denmark.
We highly recommend his services to anyone seeking exceptional financial support when purchasing a home.

Date of experience: 10 September 2024

Reply from Sparekassen Danmark

Hi Viola,

Thank you so much for your great review. We are so happy to hear, that Henrik helped you to get your dream house.
I will make sure, Henrik sees this review.

We wish you a great weekend.

Regards,
Emma Lærke Jensen
Customer Service
Sparkassen Danmark


Rated 5 out of 5 stars

Highly recommend Jutlander Bank

I can only say good thing of the bank, it is a pleasure to be part of it. From the first minute, everyone was extremely kind with us and help us a lot in all the process although we don’t speak fluent Danish and we need to do everything in English. I can feel a big difference with my previous bank, here I feel a real member and they really take care and want to know me. They took the time to explain me everything regarding the bank with a meeting of more than one hour and as well they want to know about me and my dreams.
I would like to recognize Tina Halland who was very helpful at every time and was always calling us to explain us all the process and bringing calm.

Date of experience: 14 August 2020

Reply from Sparekassen Danmark

Hey Manu
Thank you for the 5-star rating!
Fantastic to hear your experience fra KBH og Tina.
I will make sure that she gets your review :)
Hope you will recoomend Tina and the bank to friends and family aso.
Have a nice day
Rasmus Krog Madsen
Jutlander Bank
rkm@jutlander.dk/96575030


Rated 5 out of 5 stars

I totally recommend Cecilie Jung…

I totally recommend Cecilie Jung Sørensen as bank advisor. She was in charge of creating a new loan, after a family change. She was very efficient and working for a better deal, but the most important was her humanity.

5 starts to Cecilie!

Date of experience: 26 May 2023

Reply from Sparekassen Danmark

Thank you so much for the nice words to Cecilie - I will make sure that she will receive them.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeoplevelse
Sparekassen Danmark


Rated 4 out of 5 stars

Great bank

Great bank, great service. Only thing is that you cannot put money (coins) in you account on Sjælland. I find it quite annoying that my children cannot put their savings in coins into the bank account.
Edit: Vi HAR prøvet filialen på Falkoner Alle, men man kan kun sætte sedler ind - og ikke mønter. Det er ikke særlig smart at man ikke kan sætte mønter i banken…

Date of experience: 28 November 2022

Reply from Sparekassen Danmark

Mange tak for din anmeldelse. Vi har en pengeautomat ved vores afdeling på Frederiksberg, Falkonér Allé 72 A. Der er ind- og udbetaling i danske kroner og køb af euro.

Rigtig god aften.

Venlig hilsen
Vinnie Skov
Chef for Kundeservice
Sparekassen Danmark


Rated 3 out of 5 stars

Room for Improvement

We use to be the member of this bank. While buying our apartment we had to leave the bank due to the bad service experience and cooperation.

We value the bank, so I hope this feedback can help improve future interactions.

Date of experience: 31 March 2024

Reply from Sparekassen Danmark

Hi Monirul

Thank you for your review.
Feel free to write a detailed e-mail to asn@spard.dk regarding this matter. With that we have a more clear picture of your side of the story and are able to investigate it further.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 1 out of 5 stars

Only regarding exchange currency

Only regarding exchange currency.
Don’t ever exchange currency at this bank. If you go to airport and exchange, you can even get more money out in your own pocket.
2024.11.18 apparently JPY to DKK is 0.0509. Despite their app says 0.0459, Even forex says 0.049 now.
However my bank advisor here is probably the best among all the others I have ever met.

Date of experience: 18 October 2024

Reply from Sparekassen Danmark

Hi Jiachen

Thank you for your kind recommandation of your advisor - we are happy that you hve found the right match.

We are sorry that you do not find the exchange rate attractive. The rate that are displayed in our internetbank is the average exchange rate which is daily updated from the central banks.

Just below it is stated that the exchange rate offered if you buy currency may not be the same.

The price for buying or changing currency in Sparekassen Danmark is composed of our purchase price and a variable margin depending on
which currency, you want to exchange.

We always recommend, that you use your debit- or creditcard when travelling to other countries. The exchange rate is often the best you can get.

Have a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

The best bank experience in DK

I was never able to understand how the loans worked in Denmark before we met Kristina. She was so patient and walk me through everything. What a great service!
Thanks a lot!

Date of experience: 06 December 2022

Reply from Sparekassen Danmark

Thank you for letting us and Kristina know what a difference, she is making for you! We are happy to help!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

Very Good service

Very Good service, high efficient work. Really impressed by Jakob in the Aalborg Jutlander bank.
I have compared 3 banks, and this is the quickest one. Less waiting time, swift response.


5 star.

Date of experience: 26 August 2020

Reply from Sparekassen Danmark

Hey
Thanks so much! We love 5-star ratings.
Swift response is one of our most important values in our customer eksperiences
Have af nice day
Yours truely
Rasmus krog Madsen
Businessdevolpment - customer experience
rkm@jutlander.dk/96575030


Rated 5 out of 5 stars

We have had an amazing experience with…

We have had an amazing experience with Trine Borregaard Severinsen. Starting from a very nice and friendly conversation on our financial situation in terms of purchasing an apartment, up to the operativity, it has been a pleasure.

Date of experience: 27 May 2024

Reply from Sparekassen Danmark

Hi Christian

Thank you very much for your kind word to Trine - we are happy to know that you had an amazing experience and are looking forward to our future cooperation.

We wish you a nice day!

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

Trustworthy and helpful

I recently switched to Sparekssen Danmark from another major Danish bank because of the excellent service provided by Cecilie Sørensen. As a first-time homebuyer, I truly appreciated her advice, support, and availability throughout the process.

Cecilie's dedication to understanding my financial needs and her genuine care and honesty set her apart from other advisors at different banks.

I highly recommend Cecilie to anyone seeking mortgage advice. She's a true professional who goes the extra mile to ensure her clients' satisfaction.

Date of experience: 22 October 2023

Reply from Sparekassen Danmark

Hi Kornelija

Thank you for your very kind review of Cecilie from the Gl.Strand department. We are happy to hear that you found the right match with Cecilie and got the help that you needed.

Kind regards
Anja Søndergaard Nielsen
Kundeservice
Sparekassen Danmark


Rated 5 out of 5 stars

Thombs up til Peter fra Jutlander Bank…

Thombs up til Peter fra Jutlander Bank i Vejle. 😃 meget kompetent, venlig og personlig rådgiver.

Date of experience: 09 April 2021

Reply from Sparekassen Danmark

Hej Rita,

Tusinde tak for din anmeldelse! Herfra giver vi med det samme din ros videre til Peter.

Du ønskes en rigtig god dag!

Med venlig hilsen
Forretningskonsulent
Lasse Hovgaard Kragh
lhk@jutlander.dk / 9657 5986


Rated 1 out of 5 stars

It used be good but for some unknown…

It used be good but for some unknown reason the customer service turned to a super horrible situation. It has been two months that my account has had problem in money transferring and no one fixed it yet. yesterday my account totally stopped working while I was shopping food so I had to return all items. My account still is not working and they don't take any action. Also today my boyfriend's account got same problem. So we have made our decision to chang our bank.

Date of experience: 12 June 2021

Reply from Sparekassen Danmark

Hey Asal
On friday all paymentcards and ATM's i Denmark stopped working do to a problem af NETS.
So thats not our fault. But very sorry that i happend.
Cant see any problem with your account, but please send me an email with the problem, and I wil try to help.

Rasmus Krog Madsen
CX manager
Jutlander Bank
rkm@jutlander.dk


Rated 5 out of 5 stars

�👌🖖

I had a nice conversation with Thomas where he explained to me a lot about what he could offer me and what the bank can offer in the future and gave me very helpful information

Date of experience: 26 June 2020

Reply from Sparekassen Danmark

Hi Kendall!

Thank you for your kinds word and feedback :-)

Have a nice day!

Med venlig hilsen
Forretningskonsulent
Lasse Hovgaard Kragh
lhk@jutlander.dk / 9657 5986