Stripe Reviews

I DO NOT HAVE CURRENT SUBSCRIPTION AND STRIPE CONTINUES TO CHARGE EVERY MONTH!!!!
IT IS IMPOSSIBLE TO LOG-IN TO STRIPE SINCE I EITHER DONT HAVE AN ACCONT EITHER YOU "RESET PASSWORD" MAILS ARE NOT SENT! NO SUBSCRIPTION OR PLAN AT HEYGEN.COM - BUT YOU CONTINUED EVERY MONTH TO TAKE MONEY. IT IS OVIOUS SCAM AND THERE IS NO WAY TO UNSUBSCRIBE. YOU CHARGED ME ALMOST 1000 DOLLARS ALREADY!!!!

Date of experience: 12 January 2025

Verry Terrible experience with payment solutions for restaurants and fast food in the UK and USA! Stripe banned my account for no reason, keeping my money and history—no explanation, no response! I lost EVERYTHING—over £14,000 gone! My neighbor, who runs a shop selling his own branded merchandise, had the same nightmare. He lost more than £87,000! This is unacceptable—our hard-earned money just vanished into thin air!

Date of experience: 10 January 2025

So why do you offer options like "Food," "Restaurant," "Digital," etc., when registering on your website, if you consider these activities to be risky? By this logic, restaurants are dangerous, clothing is dangerous, and digital products are dangerous. It seems you are only trying to profit as much as possible from account seizures. Let me also remind you of the lawsuits filed against you in the U.S., the most recent of which cost you a significant budget. Don’t let people unite against you; there are many law firms waiting to take action against you.

Date of experience: 09 January 2025

Stripe destroyed my business. As an e-commerce platform we relay on the constant flow of cash to keep our business alive. With tears on my eyes I write this review today expressing how, just at the beginning of 2025, after putting all my money plus credit card debt into my entrepreneurship venture, stripe decide to close my account without any concrete reason. Declining to allow me at least know the date my funds will be available to me. The lack of interest on working things out with someone who put all his energy and resources into this project is devastating.

Date of experience: 11 January 2025

Had a issue with some unrecognized transactions. All i had to go by was refrence numbers that where sent by text to a old mobile phone number .I reached out to Stripe regarding these ref numbers and they went above and beyond to trace them.. It took a little while but they managed to find them .Thankfully the transactions where not nefarious and turned out to be from 2022 lol.To a old electricity provider .I don't understand though why text came through end of last year .At least I can feel reassured now that the payments where made by me Thank you Stripe. Excellent customer service

Date of experience: 10 January 2025

Several of my customers received Stripe invoices and were charged over the Christmas holiday period. The invoices say that our company charged them, but this is not the case. I have been emailing Stripe support for over a week and still have no clarity on what's going on, yet they have blocked our Stripe account so that we can't see who has been charged and to refund them. In my last contact, I could see that the Stripe customer service person had generated a response using ChatGPT! So not only has our Stripe account been compromised, Stripe employees are compromising our company by putting our details into AI! I have additionally emailed their complaints service, who also don't have a clue! They sent us to Eventbrite, but this is nothing to do with Eventbrite who have confirmed that no charges were made from Eventbrite on the dates or to the customers concerned.

Date of experience: 31 December 2024

Stripe block my account whit no reason and block 26000 usd dollar don’t answer mail
Chat nothing it is simply absurd is already six months money blocked and no response on what they will do whit my money
This is a robber stay away from stripe
Or you can louse your money and your activity

Date of experience: 11 January 2025

As a buyer, I've used Stripe only a handful of times, but those times were the easiest when making a debit card purchase, and the option of Google Pay as a buyer only makes it even more convenient.
If you are a seller, please use Stripe!

Date of experience: 04 January 2025

This is my first review here on TrustPilot. I am obsessed with Stripe. How every single thing is so easy. So polished. So good? I recently started using the invoicing feature. In my country, there are like 100 products for invoicing. But guess what? Stripe did it better.

Date of experience: 10 January 2025

Stripe has unreasonably blocked 6k€ on my accounts and paused all the payouts for 120 days. I've submitted all the required documents and after that again received a blockage. I can't pay to my suppliers and have to close the company. Avoid using this Stripe!

Date of experience: 09 January 2025

Over 4 years of working together, almost €1,000,000 turnover, 68,000 payments, use of beta features, a total of 123 disputes (0.001%), never used Stripe support and yet the account is suddenly blocked overnight.

The reasoning could not be more meaningless. Allegedly, our gaming products would infringe on intellectual property, while countless other Stripe partners continue to sell the exact same products. During onboarding in 2020, our account was even confirmed and verified twice by Stripe. Stripe email support is terrible.

Date of experience: 06 January 2025

I have never encountered such a frustrating and unprofessional payment service in my life. From start to finish, Stripe has been nothing but a headache. Their customer support is a joke – you’ll be stuck in an endless loop of robotic replies, with no real resolution to your issues. When I finally managed to get someone on the line, they were unhelpful and completely clueless.

I’ve had payments delayed for weeks, fees hidden in fine print, and for some strange reason, my account has been flagged multiple times for “suspicious activity” – despite no prior warning or explanation. It’s like Stripe’s system is set up to make things more difficult rather than help businesses like mine.

If you're looking for reliable payment processing, do yourself a favor and steer clear of Stripe. It's not worth the time, energy, or frustration. They couldn’t care less about their customers. There are much better alternatives out there.

0/5 – Total waste of time.

Then watch for the generic automated reply that this review will get. They claim they will look into it but NEVER do. Lies and deceit. They have my money since JULY 2024!!!!!!! Pure THEFT

Date of experience: 19 July 2024

Here’s a refined version of your review:

"I was experiencing issues with my Stripe link, receiving multiple authentication texts daily. Anna from the helpline provided exceptional support, staying with me throughout the process and ensuring my phone number was successfully de-registered. Her patience and professionalism made a frustrating situation much easier to resolve. Great customer service!"

Date of experience: 01 January 2025

A client recently sent me $3,900 USD for shipping costs to send her a sculpture, but Stripe has taken the funds. They claim my business is "high risk" and are refusing to refund the client or release the money to me.

The support team has been unhelpful and has not provided a direct solution to resolve this issue. It feels like they're "friendly robbing" us. Thankfully, they’re not located in my country, or I would have hired a lawyer to address this situation.

To give you context, I’ve successfully processed over 10 orders ranging from $400 to $2,000 without any issues. . Now, Stripe seems to be implying that I should cover the shipping costs myself, even though the client already paid for the item and I received that initial payment. they don't even want to refund the client. it like the money is ours now. do your best.

This is extremely frustrating, and the lack of clear communication and support has left both me and my client in a difficult position.

Bad support.

but there is god after all. take others money and we all meet on front of him. i will not forgive.

Date of experience: 09 January 2025

I strongly advice against using stripe,
I opened my company Fireview a few years ago which specializes in Digital marketing services such as mail marketing etc.
As soon as we started getting more and more clients and gettings our feet wet stripe decided that our business is FRAUDULENT, our dispute rate is 0 % which is lower than average.
Their support is FULL ON AI, don't expect a human to answer your emails and they don't answer CALLS so you're better off just not using STRIPE at all

Date of experience: 03 January 2025

I'm shocked by the number of low reviews for Stipe! As a small business owner with limited computing knowledge this company has been awesome to work with! The platform is SO intuitive and easy to navigate and any questions i have are always answered by their help guide - in an easy to understand fashion (i simple google my question about using stripe and google populates the answer from their help guide. i've never needed to contact support.. additionally, every feature i need, they have and the features work as intended! As a home service business, Stripe caters to all of our online and in-person payment processing needs.

Date of experience: 05 January 2025

I strongly advise against using this company! I've been trying to reach them via email for the past two weeks, but they have not responded. They have $1,700 in funds that they promised would be released on January 1st, but they remain locked. Despite sending multiple emails and submitting three or four complaints, I've yet to receive any response. If I do not receive a reply within the next 24 hours, I will be contacting AFCA and seeking compensation. Save yourself the trouble and consider other options!

Date of experience: 03 October 2024

My experience with Stripe has been quite good. Upon launching our account a representative reached out and had a meeting with us to go over features and answer questions. This type of support almost never happens with small businesses and I was grateful for the service. Additionally, anytime I have reached out someone replies quickly and any issues have been resolved.

I don't find the platform as intuitive and easy to use as I would like. It can be challenging to figure out how to set everything up, but so far it has been working out for our organization.

Date of experience: 01 January 2025

I purchased a brooch over the internet from a Mari Collin’s last night. She wanted payment through Stripe. I paid. It turns out she is fraudulent. I have reported to my bank and police. I tried to contact stripe, but I don’t have an account. I only paid to a stripe account. Fraudster has deactivated her account.

Date of experience: 05 January 2025

i never had issue or scam online but that is my first time , they took all the money guest send to me , guess what it was money i have to send to other companies but they keep it and no one can let me know even i called them for 105 hours , imagine that

Edited :
They answer the review saying they might be disputes and then conctst support ,
I had 0% disputes , what about this ?
Guess what the support is the part of the same so you go for 105 hours with them on the phone and they give you 0 information cuz they don’t know , what a perfect way to scam people friendly , the evil even wouldn’t think about it

Date of experience: 07 January 2025