1,820 total
Callum was super patient with me and extremely helpful. No question was left unanswered and nothing was too much trouble. I'd read everything carefully on the website and Callum confirmed everything during our call. Looking forward to being able to use the Internet without so many restrictions and such high costs.
Date of experience: 13 January 2025
Reice was very friendly and personable during the installation. There was an unfortunate issue beyond his control and he kept a very cool head and a good sense of humour about the whole thing, and was able to get the job done very quickly once things were back on track. Thank you for the internet!!!!
Date of experience: 13 January 2025
Everything went smoothly with the installation, from beginning to end.
Matthew H did a splendid job.
His co -worker even managed to get my printer set up, a big problem area according to my friends, when a provider has to reset an existing connection, so excellent friendly service all round for a technophobic 81 yo.
Date of experience: 10 January 2025
I've just signed up and am very impressed so far. I thought I'd completed my order online but shortly thereafter received a call from Liam who asked if I had any questions. Turns out I hadn't actually completed the order and would have been waiting in for an engineer who wouldn't have arrived....! However Liam got me set up (correctly this time) in no time at all and even proposed a new package that saved me nearly £20 per month.
Am very happy and impressed, thank you to Liam who helped me with the process and even saved me some cash!
Date of experience: 11 January 2025
Very ignorant operations member (Daniel)
Very hard work to cancel.
They had an error with my order and didn’t notify me till I rang them up.
A very small and unprofessional team who couldn’t even give me an install date.
Date of experience: 13 January 2025
Callum was very professional and precise with the information provided. I’m very glad I spoke to him, as the changeover process was quick and easy. Keep up the great work, Callum!
Date of experience: 13 January 2025
Callum was amazing he has great customer service sorted everything out for me very quick
I’ve since recommended to family and friends because of how smoothly and well my experience was
Date of experience: 06 January 2025
Worst I have come across. Close to impossible to reach on the phone. Several orders were placed to install and no-one ever turned up. We tried going with another company who now say they can’t as 4th Utility are imposing some type of block or deemed to be providing broadband services (which they are not). The amount of money 4th Utility have cost us needing to go with costly short term mobile data providers is ridiculous. Didn’t think it possible a broadband company could be so bad.
Date of experience: 11 January 2025
Did a search on Google for broadband in my area having been with Virgin for a really long time and them not wanting to move on renew price, called 4th Utility and spoke to Chris, he was extremely helpful and knowledgeable answered my questions before I even asked them, he explained they do all the work for me took me through all the sign up process all the way to getting an installation date. So far so good. Very happy.
Date of experience: 08 January 2025
The super excellent installation done by Paul Mussard..absolutely clean finish and i bet you will not find the wire they installed..speed is also excellent and Paul made sure to setup completely before leaving..Thanks Paul!
Date of experience: 09 January 2025
So from discussion to install has been efficient and on point. Talking with Chris in the sales team got my net booked in and even with a bit of a discount. Install day today - Quick and clean install. Matthew P was onside on time, installed with no mess or fuss. Up and running in 2 hours. Bloody amazing. Let's hope the speed and service 4th Utility provide is as good as the sales and install.
Date of experience: 10 January 2025
I had very poor experience with 4th Utility. They activated my 250 mbps plan without installing the router in my apartment. Despite calling them, they didn't ensure visit of engineer on the same day. Even didn't confirm over the email when the engineer visit. I am working from home but due to this issue, my work is suffering.
Date of experience: 10 January 2025
From my initial enquiry, Callum was really helpful in answering my questions and gave me the confidence to sign up - very smooth process. Installation all booked so hopefully a great product will follow suit. Very pleased so far �
Date of experience: 08 January 2025
Worked with Callum via whatsapp chat to switch over from my BT account, seamless support, very easy to deal with, had all the answers and sorted everything to switch over in March. I hope the great service continues on once up and running
Date of experience: 08 January 2025
Great customer service both over the phone and in person and did a great job installing the router, would recommend
Date of experience: 13 January 2025
PLEASW DONT GO GO THIS PEOPLE!!!!! The worst experience ever. The honest suggestion please don’t go with them. If you are new to them they will be the sweetest. Once you are into contract with them. They don’t care about you. I had to call multiple times for the installation when I’m moving house and all the hot was the rude replies. The last guy I spoke to almost swore and disconnected the call when I was trying to ask for help.
Date of experience: 12 January 2025
Following checks on suitable Broadband provided which included 4th Utility I was contacted by Liam who introduced himself and explained their services and costs. There was no pressure and everything was explained fully in a plain and courteous manner. I cannot recommend 4th Utility to others like myself looking for a decent service and reasonable costs.
Date of experience: 09 January 2025
I emailed the company with a couple of simple questions regarding ordering a new installation. After a few days of no response, I tried again. Another week has passed and still no response.
Maybe if you can actually get some engagement from this company, they'd be okay, but I wouldn't know, because they simply ignored me. A surprising way to run a business.
Date of experience: 03 January 2025
terrible stay away.notice how the negative comments get covered up by fake positive reviews.they stand out a mile because they always on first name terms with them.
Date of experience: 11 January 2025
Callum was great, wasn't too sure about switching over but after speaking to him made me switch over. Great customer service and will highly recommend.
Date of experience: 09 January 2025
