Poor service, rude staff
I've held off from writing this as I was part of a large childrens function where our event organiser has been awaiting a refund due to very poor service. After 3 weeks of daily emails, and lack of communication and willingness to accept responsibility on their part, we have finally received a partial refund for the event.
However, as a parent of a child who was attending the event, I had joined friends in dining in the restaurant. We were not volunteers/chaperones to the function, just a group of parents having food and drink, yet we were approached a number of times regarding ongoings with the function. There were enough volunteers to deal with anything arising yet the staff did not seem to acknowledge this.
Food wise - I had personally ordered a salad and a side of chips. I do admit that the food itself was nice, however, my side of chips arrived, then a good 20 minutes later (with no excuse or apology, after friends had all eaten) my salad arrived, serve with a side of arrogance and misery.
Unfortunately I will not be recommending this venue which is a shame because I never once had any issues when it was 3 Acres / Quarry House.
Date of experience: 12 July 2024