The Essentials Company Reviews 347

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Closed for some time around the holidays, but they are a small business. A little patience was worth it & the lengths of twine arrived swiftly after the "returning on" date. Tidy package, no damage, well handled.


Company details

  1. #40 of 215 best companies in Online marketplace
  2. #2 of 6 best companies in Agricultural Product Wholesaler
  3. #83 of 203 best companies in Garden centre
  4. #2 of 4 best companies in Wholesale Florist
  5. #12 of 57 best companies in Wholesaler

Written by the company

The Essentials Company are specialist suppliers of plant labelling, tagging, tying, marking, and floristry sundries for the business, home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Goods supplied very quickly!

Date of experience: 11 March 2021

The Essentials Company logo

Reply from The Essentials Company

DearMr Sayers,

Thank you for taking the time to leave your kind review. It is greatly appreciated.

Kind Regards
Jason

Rated 5 out of 5 stars
Verified

Very good company to order from.

Ordered a variety of gardeners accessories, all arrived as described. The nifty string cutter that you wear like a ring is a great idea.

Date of experience: 08 March 2021

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Reply from The Essentials Company

Thank you Mrs Eastwood for your kind review. It is appreciated.

The string cutter is a product that has found a unique place in our hearts as it was my wife's idea to add it to the product range and I joked about it. But they are really handy and every time we sell one my wife likes to shout it across the warehouse to remind me of my stupidity.

Kind Regards
Jason
The Essentials Company

Rated 5 out of 5 stars
Verified

Nice colours and good price.

Plant labels arrived quickly and are as described. It makes a change to have different colours.

Date of experience: 06 March 2021

The Essentials Company logo

Reply from The Essentials Company

Thank you for taking the time to provide feedback. We’re glad you like the labels.

Kind Regards
Jason

Rated 5 out of 5 stars
Verified

Again excellent service

Again excellent service, prompt delivery. Well packed.

Date of experience: 03 March 2021

The Essentials Company logo

Reply from The Essentials Company

Thank you again for taking the time to provide us with feedback and for your repeat custom. Both are greatly appreciated.

Kind Regards
Jason

Rated 5 out of 5 stars
Verified

First class service for a small order

First class service for a small order. I shall certainly look to their stock first in future.

Date of experience: 03 March 2021

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Reply from The Essentials Company

That's great to hear & thank you for taking the time to provide your feedback.

Kind Regards
Jason

Rated 5 out of 5 stars
Verified

Just As I Wanted

Their product was up to their normal standard and it arrived when they said it would. First class.

Date of experience: 02 March 2021

The Essentials Company logo

Reply from The Essentials Company

Thank you so much for your kind review. We look forward to welcoming you back soon.

Take Care
Jason

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service. Good value and my order arrived in 3 days. Would recommend.

Date of experience: 01 March 2021

The Essentials Company logo

Reply from The Essentials Company

Thank you so much for taking the time to leave a review & for your custom. Your kind words are appreciated.

Kind Regards

Jason

Rated 5 out of 5 stars
Verified

Happy customer

Fast delivery, good quality products. Would use again

Date of experience: 01 March 2021

The Essentials Company logo

Reply from The Essentials Company

Dear Janet,

Thank you for taking the time to leave a review, it is greatly appreciated. We look forward to welcoming you back soon.

Kind Regards

Jason

Rated 5 out of 5 stars
Verified

Lightning fast delivery, high quality products

One of the best experiences I have had ordering from a small independent company during covid. Placed an order in the afternoon and it arrived at lunch time the NEXT DAY. I was honestly blown away. I ordered plastic plant labels and twine and while the prices are bargain-basement level the quality is top notch!

Date of experience: 19 February 2021

The Essentials Company logo

Reply from The Essentials Company

Thank you so much for your kind review. As you mention we are a small independent business and your feedback is great appreciated.

Take Care.

Rated 5 out of 5 stars
Verified

Find what you are looking for here....

Great service. Fantastic, lovely and varied products
Many thanks

Date of experience: 10 February 2021

The Essentials Company logo

Reply from The Essentials Company

Thank you so much for taking the time to leave a review, it is greatly appreciated.

Kind Regards
Jason

Rated 5 out of 5 stars
Verified
The Essentials Company logo

Reply from The Essentials Company

Thank you so much for the positive review Sadie, it is really appreciated.

It is a huge shame now that you have to go through the process of paying duty on the goods in the Republic of Ireland especially when you are only a short distance over the border from Northern Ireland.

In answer to your question, shipments to Northern Ireland do not have to pay Duty, but they do have to pay VAT at the point of purchase (so essentially what you were doing before we left the EU).

Kind Regards
Jason

Rated 5 out of 5 stars
Verified

Clear information given and very speedy…

Clear information given and very speedy delivery, thank you

Date of experience: 10 February 2021

The Essentials Company logo

Reply from The Essentials Company

Thank you so much for your kind review Alison. It was also our very first review on Trustpilot, so you have made history.

Kind Regards
Jason

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