750 total
The online chat was so much convenient, fast and smooth compared to waiting on the phone and never being called back. My request was looked into straightaway and the problem was resolved.
Date of experience: 23 December 2024
Spoke with Kaz over the phone, very helpful and informative talking me through the process of taking out our buildings and contents insurance. Thanks Kaz!
Date of experience: 23 December 2024
I have dealt with Source for several years and have always found them very competitive and fair. Until this years renewal quote which was nearly four times last years. I just couldn't afford it so unfortunately had to go elsewhere. Was sorry to go as they've so easy to deal with.
Amazingly the Chat box on the website works. It is the only one I have ever used that does.
Date of experience: 18 December 2024
Reply from Source Insurance
Good morning, Richard.
Thank you for such a detailed account of your experiences with Source throughout the years. We're glad you've found us to be consistently competitive previously, and we're sad to see you go!
We're also happy to hear you enjoy using our Live Chat feature on our website. You know where we are in the future!
Have a nice Christmas!
Kindest regards,
Owen, Marketing Executive.
Needed to arrange for the renewal of an upcoming landlord insurance policy. Many grateful thanks to Gavin Huntley for his time with me on the 'phone and for his advice and help in putting together the package that best suits my requirements at a good price.
Date of experience: 18 December 2024
Reply from Source Insurance
Good morning.
Thank you for the kind review about your landlord insurance renewal. We're glad Gavin was able to support you and provide advice throughout the policy-finding process.
Have a nice Christmas!
Kindest regards,
Owen, Marketing Executive.
Being a broker with Source for over 20 years they have always been a constant help and support.
Their premiums have always been competitive, however like all insurers lately their prices have increased.
We need to get more insurers on the panel again to give brokers and customers a good choice of providers to choose from.
Cannot fault the support and help from staff at Source, and hopefully in the future we can get more providers on the panel again to make it great again.
Date of experience: 12 December 2024
Reply from Source Insurance
Good morning, Marlyn.
Thank you for being such a loyal and valued adviser with us. We're glad you have such faith in us and have seen our prices to be competitive over the last 20 years.
Unfortunately, increasing premiums are affecting all companies across several different industries, as you already know. However, rest assured, we are constantly reviewing our proposition and are always looking to enhance the GI experience for our advisers and your clients.
Please feel free to follow us on LinkedIn for the latest updates to our proposition - https://uk.linkedin.com/company/source-insurance-ltd
Thank you for the useful feedback, and thank you once again for working with us for such a consistent amount of time.
Kindest regards,
Owen, Marketing Executive.
Too a bit of time to be answered but it is holiday season and Hannah apologised so no problem. Response was clear , concise and helpful
Date of experience: 19 December 2024
Reply from Source Insurance
Good morning.
Thank you for the kind review about your experience with Hannah. We're glad she was able to respond clearly and in a helpful way.
Have a nice Christmas!
Kindest regards,
Owen, Marketing Executive.
Great service trying to get me a better price than the one quoted on my original renewal documents. Not one but two emails and a telephone call. When I called Gavin today he answered promptly and was friendly and extremely professional . I particularly appreciated his patience and the care he took to let me know how long the call might last at the outset and how he kept me informed of progress throughout the call. Very pleased with the outcome and will be sticking with Source and Gavin in particular.
Date of experience: 06 December 2024
Reply from Source Insurance
Good morning, Linda.
Thank you for such a detailed review about your experience with us.
Firstly, we're glad Gavin was able to answer your query quickly and responded to your call promptly. It's nice to hear there was a constant line of communication between us, showing due care and patience throughout the process.
Thank you for choosing to stick with Source - here's to a great 2025!
Kindest regards,
Owen, Marketing Executive.
There was a human being ready to help. She did not appear to juggle 100s of customers at the same and addressed my questions politely and in plain English. The way you want it really!
Date of experience: 17 December 2024
Reply from Source Insurance
Good afternoon, Alex.
Thank you for leaving this kind review. We're glad our Support Agent was able to explain things clearly and personally, whilst keeping the conversation polite and straightforward.
Kindest regards,
Owen, Marketing Executive.
Gavin was very friendly, answered all my questions, approachable, ,quote was bit high but Gavin found the quote required for us and given time and advised to shop around to see compare the cheep quotes too , happy to continue, thankyou Gavin
Date of experience: 20 December 2024
Reply from Source Insurance
Good afternoon, Santhi.
Thank you for the kind review about your experience with Gavin. We're glad he was able to find you a quote that fit your needs, despite the price being a bit high.
Have a nice Christmas!
Kindest regards,
Owen, Marketing Executive.
Cas was just amazing. Friendly, patient and just such a pleasure to talk to a real, caring and helpful human being. she had a sense of humor which made a long tiring task fun and bearable.
thank you soooo much. great company and I will deal with you again for sure
Date of experience: 16 December 2024
Reply from Source Insurance
Good afternoon, Steve.
Thank you for the kind review about your experience with us at Source. We're glad Caz was able to offer a friendly and patient experience, making the process easy.
We look forward to hearing from you again in the future!
Kindest regards,
Owen, Marketing Executive.
This is my third response as a "Brand New" customer. I received a letter at lunch time today with a query regarding my account information and asking that I contact the admin team to confirm all details were correct. This time I spoke with "Heidi" who carried out a few checks before assuring me that all was well. Thank you once again for the professional and friendly manner you dealt with my query. The only question remains is now that I'm on first name terms with most of your staff..... do we get an invite to the office Christmas party?. Kindest regards. PDF
Date of experience: 02 December 2024
Reply from Source Insurance
Good morning!
Thank you for your continued support of Source. Firstly, I'd like to say a big thanks on behalf of myself, Heidi, and anyone else you've left stellar reviews for!
We're glad our Support Team has provided you with assistance that met your expectations and offered reassurance with your insurance.
Our elves are still working on the Christmas party planning!
Kindest regards,
Owen, Marketing Executive.
Great customer service today, straight on and resolved a few queries I had, all sorted with no fuss in under 10mins. Fastest online chat I've had with a company, especially involving money. Thanks again for all the great help!
Date of experience: 05 December 2024
Reply from Source Insurance
Good morning, Peter.
Thank you for your lovely feedback! We're so pleased to hear that your queries were resolved quickly and hassle-free. Providing fast, efficient, and helpful service is what we aim for, especially when it comes to something as important as finances.
Have a nice weekend!
Kindest regards,
Owen, Marketing Executive
Helene was very thorough. she covered all the boxes during my the process I required. she was friendly at the same time maintained her professionalism.
She was also very courteous, knowledgeable and prompt.
Thank you Helene for making this process very streamlined and easy.
Date of experience: 05 December 2024
Reply from Source Insurance
Good morning, James!
Thank you for sharing your experience! It’s wonderful to hear how thorough and professional Helene was while also being friendly and courteous. Her knowledge and promptness clearly made the process smooth and easy for you.
We’ll be sure to pass on your kind words to Helene - she’ll be delighted to know her efforts were appreciated.
Have a nice weekend!
Kindest regards,
Owen, Marketing Executive
I had an excellent experience with Heidi over the phone! She was incredibly patient and took the time to carefully address all of my concerns. Her friendly demeanor and willingness to explain everything clearly made the entire process stress-free. It's rare to come across such exceptional customer service—Heidi truly went above and beyond. Thank you!
Date of experience: 28 November 2024
Reply from Source Insurance
Good afternoon, Patrick.
Thank you for sharing your experience! We're delighted to hear that Heidi provided such outstanding service. Her patience, clarity, and friendly approach are exactly what we strive for, and it's wonderful to know she made the process hassle-free for you.
We’ll be sure to share your feedback with Heidi - it’ll mean a lot to her. If there’s anything more we can do to help, please feel free to reach out.
Kindest regards,
Owen, Marketing Executive
Excellent customer service
Excellent customer service today, needed to cancel my policy because I have sold my house. All sorted in less than 10 mins. Thanks again!
Date of experience: 09 December 2024
Reply from Source Insurance
Good morning, John.
Thank you for the kind review. We're glad you were able to solve your query within a quick timeframe.
Kindest regards,
Owen, Marketing Executive.
Found the new updated system really easy to use, it's a lot quicker and found the prices weren't to bad. Will definitely be using Source Insurance from now on with my clients.
Roy Lovell was really easy to speak to, no sales approach.
Date of experience: 03 December 2024
Reply from Source Insurance
Good morning, Mandy.
Thank you for the kind review. We're glad you find The Source easy to use, quick and competitive. Thank you for choosing to work with us moving forward - we can't wait to get started!
Roy will be passed your review. He'll be pleased to hear you're happy.
Kindest regards,
Owen, Marketing Executive.
James was very thorough. He ticked and covered all the boxes during my renewal process. He was friendly at the same time maintained his sense of professionalism.
Thank you James for making this whole daunting process very streamlined and easy.
Date of experience: 29 November 2024
Reply from Source Insurance
Good Morning Mrs M,
Thank you for taking the time to leave us a review. We're pleased to hear that James made your renewal a seamless process.
We will pass on your comments to James and his team.
Thank you,
Emma - Marketing Manager
The experience was great. Hannah was very helpful and made it much easier with her prompt reply. Thanks a lot and good luck.
Date of experience: 17 December 2024
Reply from Source Insurance
Good morning, Noman.
Thank you for the kind review. We're glad Hannah was able to help you with your query and provided an easier experience.
Kindest regards,
Owen, Marketing Executive.
Amazing online help from Hannah today - problem resolved for my client quickly and efficiently. :-)
Date of experience: 18 December 2024
Reply from Source Insurance
Good morning, Nigel.
Thank you for the kind review. We're glad you had a good experience with Hannah. Feel free to contact us if there's anything else you need!
Have a nice Christmas!
Kindest regards,
Owen, Marketing Executive.
Waited around 10 mins on hold before my call was taken, but once through the service was excellent and she was very helpful.
Date of experience: 29 November 2024
Reply from Source Insurance
Good afternoon, Jennifer.
Thank you for your feedback and for your patience while waiting on hold—we understand how valuable your time is. We’re glad to hear that once connected, you received excellent service and found our team helpful.
Kindest regards,
Owen, Marketing Executive
