VanInsurance.co.uk Reviews

I recently took out van insurance with this company, and I couldn't be happier with the service I received, especially from my advisor, Callum Caray. From the very first phone call, Callum was incredibly helpful and friendly. He took the time to really understand my needs and the specific type of van insurance I was looking for. What really impressed me was his dedication to finding me the best possible price. He went above and beyond, pulling out all the stops to explore every option and discount available. It was clear he was genuinely invested in getting me a good deal. Callum's kindness and approachable manner made the whole process so much easier and less stressful. He patiently answered all my questions and explained everything clearly. Thanks to Callum's hard work and expertise, I've got great van insurance at a fantastic price. I highly recommend Callum and this company to anyone looking for van insurance – you won't be disappointed!

Date of experience: 05 February 2025

Couldn’t process the new policy online so gave the adviser a call, he was fantastic, catered for my needs and also looked if he could get me any further deals etc. easy, smooth service just as it should be. Thanks again!

Date of experience: 01 February 2025

Absoutly fantastic customer service from a man called james he was very clear on what it was I needed and what I had already done and paid he was polite kind and definitely fantastic support from this company thank you.

Date of experience: 04 February 2025

Clear explanation, friendly service and concise answers to my questions. Really painless experience of something I find really stressful. Hats off.

Date of experience: 03 February 2025

I needed to confirm a couple of details when I received my new policy from Vaninsurance. I phoned and spoke to the sales team and I was informed I needed to speak to their customer service. I was initially made aware that they were experiencing issues with a new phone system. I was unable to get through after waiting 15 mins and was disconnected. I phoned back and three more times I was unable to receive an answer. I was about to cancel the policy but tried again today and finally got through. I spoke to polite man called Ryan who was able to positively answer all my concerns. I am now happy to continue with the policy.

Date of experience: 18 January 2025

Do not use cancelled my policy with out me knowing all because I changed my collection date with close brothers. It's a joke of a company. I've got letters agreeing to change of date. Direct debit wasn't taken I phoned up and policy was cancelled

Date of experience: 01 February 2025

Very easy and staff were great to deal with. Very helpful and would definitely recommend

Date of experience: 01 February 2025

David was very helpful and informative. Great work

Date of experience: 05 February 2025

Operator was friendly and helpful and explained everything well.

Date of experience: 04 February 2025

Excellent customer service
Very informative went through the application thoroughly. Very pleased with qoute received. Thank you

Date of experience: 01 February 2025

Noone answers the phone. Im beginning to suspect they are an extremely small business tbat cannot cope with any volume of calls. Regardless of which number or department you try to contact them on. Have wasted hours trying to get through this past week to make changes to a policy with no joy whatsoever. My advice would be to AVOID them like the plague !

Date of experience: 22 January 2025

The colleague helped in everyway possible to reduce the price on my RIGHTMOVE-REMOVALS.CO.UK
Vehicle insurance.
Although insurance premiums keep rising it was better than I thought.
He was asking all the right questions, ensuring I was completely covered to comply with the law.

Date of experience: 07 January 2025

They gave me a very competitive price for my insurance, which they kept me updated on and I paid online.
Looks like an easy app to use for my policy, and they were very helpful.

Date of experience: 19 January 2025

Absolutely amazing service by Zeke, he explained everything very well, talked me through everything, and provided me with a great insurance deal, would give more than 5 stars if I could, regards Andrew

Date of experience: 14 January 2025

Price was nearly twice the price quoted and the wanted to charge £45 to change to my private registration number.
Cancelled the insurance and went with a different company withe the same underwriter for nearly half price….be careful.

Date of experience: 16 January 2025

Good customer service and polite behaviour towards customer.
Guy was talking to me had good communication skills and customer handling

Date of experience: 04 February 2025

Information gained whilst on phone was amazing Information that I was unaware of in regards to my insurance

Date of experience: 01 February 2025

Helpful and clear quotation. Initial colleague we spoke to had an accent and was difficult to understand as she spoke very fast, however the second colleague was great. Very helpful and understanding. Pleasure to deal with.

CUSTOMER REFERENCE NUMBERD0058573-001

Date of experience: 04 January 2025

Very good team and I’m glad with their services,i have spoken to one of their member Chris who was very helpful.

Date of experience: 19 January 2025

Honestly things couldn't av gone any easier and the man I was speaking to for my call back and to finalise my policy was outstanding fairplay

Date of experience: 13 January 2025