Velliv Reviews

Great experience. Short, efficient and straight to the point. The advisor was kind and patient, took his time to explain the outlines of my pension and insurance.

Date of experience: 16 December 2024

Just had my first pension meeting with Velliv and it was a super positive experience! I can warmly recommend my advisor Johnny Holm. He explained everything in a way that I understood (for someone who never dealt much with pension questions before a big plus :)) and gave me great advice while walking me through the different options, without being pushy. Many thanks!

Date of experience: 16 March 2023

Den mest værste oplevelse med kundeservice. Aldrig tilgængelige, ikke respekterede vilkår, løfter over løfter ... ser ud som ingen, der arbejder der.

07/02/2023 update
i raised my review from 1 star, because the issues was discussed over the phone. I feel my situation in good hands again. I hope i can make an update soon how the things going and offer the maximum stars. Thank you Lina & Velliv, made my day just much better!

Date of experience: 02 February 2023

Out of curiosity, I had to book a meeting with my pension advisor for me to gain more knowledge about my pension -- e.g. How my pension is being invested and what I should expect when I go on pension. Johnny Holm is the pension advisor who was assigned to me. During our meeting, I never had an issue with Johnny as he was very knowledgeable about the subject matter and very accommodating for any question I asked during our meeting. The atmosphere in the meeting was very light, open and natural -- so I was able to ask questions and got the right answers.

Date of experience: 05 February 2024

It took a little longer than I expected to book a meeting, but I got a great advisor. I don't know about the other advisors, but the one I got was very good, professional and friendly. He spoke in great English with me and answered all my questions. It helped a lot that I informed myself about my pension before the meeting. He has send me in a prior email what info I should read and where can I find it.
Thank you Jean Pierre, all my questions have been answered:)

Date of experience: 07 May 2024

A great introduction to insurance and pension coverage. Had Johnny Holm as pension adviser. He was very qualified and friendly, and did not try to "sell" me something, but instead informed me of the pros and cons of their products.

Date of experience: 21 June 2023

Pleasant and informative experience with Velliv.
Velliv helped and guided me through the pension options in a very great way. Johnny Holm was my advisor and he did an excellent job.

Date of experience: 11 October 2023

Got to know how policies, retirement plans, health insurance works here, John presented it well.
Clear, detailed presentation

Date of experience: 20 February 2024

Really helpful! For someone that had zero idea about the pension system, insurance, etc, everything was well explained in details. Johnny was so helpful and patient :) I am really happy after the meeting!

Date of experience: 06 February 2023

Hi Sebastian,

Thank you for your time. The information we received from you was extremely helpful. My husband and I recently relocated to Denmark, and this was the most informative session we had with an expert regarding insurance and pension etc :-)

Date of experience: 13 November 2023

Cannot contact them. The phone waiting takes forever and the "contact us" form is broken with a faulty validation on the phone number: It won't accept a Danish phone number in any format, with or without int'l prefix

Date of experience: 20 June 2024

Probably the worst customer service in Denmark. Answering times count in weeks, telephone to customer service not answering. Still waiting for an answer to my 6 e-mails and reminders starting weeks ago. Poor.

Updated status:
Thank you Lina, e-mail was sent last week, no answer of confirmation of receival yet. The e-mail thread is 2 weeks old already, fingers crossed for an answer this week.
I will update this here.
Marius

Date of experience: 03 June 2022

Well-advised

I had a talk with Johnny Holm about my pension scheme and he made everything easy to understand. He also had some good advice in regards to different decisions to be made about the pension scheme, so I felt that I was well-informed.

Date of experience: 27 May 2022

I had a thorough and good walk-through, that explained all the options to me, including 53a and the possibilities I would have there, as a recent immigrant to Denmark. The meeting was held completely in English, and there was a lot of patience and time for all of my questions, while not being pushy in any way to pay more or buy add-ons.

Date of experience: 22 April 2022

Not happy, neither with their support, nor with their way of doing business. So I am moving to another company.
This "change" is going to cost me 2050,- for their "ekspeditionsgebyr" and this reflects their policies that I am talking about... AKA too expensive for such a small thing

Date of experience: 17 July 2023

I've changed jobs, and had to start paying for myself in the new place as they didn't have a company-wide pension and insurance partner. However, Velliv was ill-prepared for this, sending me some forms I had to print out, sign - and have signed by my new place of work - and then scan and send it back. I have never received a confirmation from a human being, and eventually got an Eboks message that they haven't heard from me and thus are cancelling all my coverages, despite my efforts. I am sick of it. Switching to another provider.

Date of experience: 05 May 2022

Anders Pedersen was very helpful and focused on understanding my personal needs and to make the best decision from that point of view. I can highly recommend him.

Date of experience: 25 January 2023

My meeting with Velliv (as represented by Johnny Holm) was a thoroughly positive experience as it helped to clarify everything I was unsure about and offered the kind of guidance and advice that I needed. I came away with the strong sense that my affairs are being expertly handled and managed by a team of judicious and professional brokers.

Date of experience: 20 February 2023

Katja provided exceptional pension planning services. She was professional, patient, and explained complex financial concepts clearly. I feel confident in my retirement planning thanks to her expertise and would highly recommend her to others. Thank you, Katja!

Date of experience: 11 May 2023

For some strange reason Veliv is unable to calculate my annual retirement amount. I had called them twice where they say is a mistake not easy to fix and cannot give a date when will be corrected. It´s their obligation to provide me this info in a blink of an eye but they lack capacity to fix their own problems and have no rush to amend their faults. This is critical information that I am as a loyal paying customer have the right to know. What is going on Veliv? Is it a bigger problem I should worry about? Projecting my pension age funds shouldn't be complex unless there is a big problem going on? Please fix you error immediately, I´ll continue taking further actions until you fix the issue and don´t recommend this company to anyone!

Date of experience: 28 February 2023