Ben and his colleague was Very helpful and polite explained everything that was going to happen from start to finish brilliant service
Wayv. Talk and Broadband for Business Reviews 155
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4.9
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We have been with Wayv for nearly 2 years now, and everything is fantastic. Wayve have a friendly and helpful team that goes out of their way to ensure everything is working and set up correctly. A big shout out to Ben, who always goes the extra mile every time I speak with him
A very seamless installation, we were informed of any disruptions or noises. They were friendly, informative and efficient. They took the time to explain everything.
the engineer as been really helpfull in setting the system up.
Company details
- #12 of 83 best companies in Telecommunications service provider
- #27 of 113 best companies in Business-to-Business service
- #1 of 18 best companies in Cloud Computing Service
- #3 of 12 best companies in IT security service
- #5 of 20 best companies in IT support and services
- #1 of 1 best companies in Conference calling service
Written by the company
Welcome to Wayv, award-winning provider to Small-to-Medium businesses across the UK. From our HQ in Sheffield, South Yorkshire, we provide SMEs across the UK with phone systems and broadband, in partnership with experts Ericsson-LG. Our SME-dedicated service is supported by our free, award-winning WayvCare support which allocates a dedicated support engineer to each business. Additionally, customers can benefit from Managed IT Services to complement their comms infrastructure. We're disrupting the market by providing support and service that other providers don't, as well as being the UK's 1st and ONLY Carbon Neutral business telecoms and broadband provider. Our ethos is underpinned by our values of 'Earn Trust', 'Keep it Simple' and 'Be Honest' - values which are not often linked to the industry! We remain true to these values in everything we do, and our terms of business are uniquely designed to protect you - the customer - first and foremost. But we also have a personality - our other values of 'Make Wayvs' and 'Have Fun' ensure you're always delighted by your interactions with us. To find out more about the industries and customers we serve, head over to https://wayvtalk.com Get in touch for a free, no-obligation quote and find out how we can help your business get a competitive edge!
Contact info
677 Ecclesall Road, S11 8TF, Sheffield, United Kingdom
- 0114 455 4888
- info@wayvtalk.com
- wayvtalk.com
4.9
Excellent
155 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Great Service
Sean and Ben were very professional, quick and patient during the whole install for Progressive Safety Ltd. The system was explained to the teams very clearly, nothing was too much trouble for them, great service!
Date of experience: 15 December 2023
Reply from Wayv. Talk and Broadband for Business
Hi Chris,
We're pleased to hear that the service you received was positive!
Thank you for choosing Wayv.
Best regards,
The Wayv Team
Verified
Communication and service has been very…
Communication and service has been very good. Our engineer on the day was very helpful and friendly, nothing was a problem.
Date of experience: 05 December 2023
Reply from Wayv. Talk and Broadband for Business
Hi Sue,
We're pleased to hear that you're happy with our service - it means a lot!
Best regards,
The Wayv Team
Verified
Very good service and polite
Very good service and polite , helpful engineer
Date of experience: 07 December 2023
Reply from Wayv. Talk and Broadband for Business
Hi Helen,
Thank you very much for taking the time to leave us review.
Best regards,
The Wayv Team
Verified
Great Service!
Did a great job, quick installation and no disruption to service. Went through all aspects of the system and we are able to go straight ahead and use the system.
Date of experience: 28 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Phillippa,
We're delighted to hear that you found our service great, and that we were able to get you up and running straight away!
Thank you for your review.
Best regards,
The Wayv Team
A great start to a new provider
We have just joined Wavy & if my recent experience of their support is anything to go by, I think this is going to be tremendous. I rang the Wavy Support line to flag an issue with our lines (we couldn't hear callers when they rang us). The call was answered by Ben who took immediate action, checked lines and identified the issue. We were back up and running in less than 5 minutes. Historically compared to our previous provider this service is far faster and more efficient, thanks Wavy
Date of experience: 24 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Lyndon,
We're pleased to hear that our commitment to providing great service came through during your experience.
Thanks for choosing Wayv!
Best regards,
The Wayv Team
Verified
Quick simple install excellent service…
Quick simple install excellent service highly recommend
Date of experience: 20 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Richard,
Thank you for taking the time to leave us a review - we're delighted to hear that you'd recommend us!
We're offering a referral scheme where you could benefit from a free year's worth of telecoms and broadband - if you'd like to find out more, please get in touch.
Best regards,
The Wayv Team
Verified
Top Notch
Honest, open and great to deal with from start to finish.
Great savings, great people, great service.
Date of experience: 16 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Jake,
What a fab review! We're delighted to hear that you had a good experience.
Best regards,
The Wayv Team
Verified
Excellent service from the beginning
Excellent service from the beginning. Really helpful staff, efficient, friendly and most importantly open and honest!
Thoroughly recommend to anyone wanting to switch providers.
Date of experience: 15 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Alison,
Thank you for leaving us a great review - it means a lot to know that our value of honesty shone through the service you received and that you would recommend us!
If you'd like to find out if you can benefit from our referral scheme, please don't hesitate to get in touch.
Best regards,
The Wayv Team
Verified
The engineer was great
The engineer was great, very helpful and informative
Date of experience: 09 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Carrie,
We're pleased to hear that you had a good experience - thank you for leaving us a review!
Best regards,
The Wayv Team
Verified
Sean was helpful explained everything…
Sean was helpful explained everything well, was tidy while working
Date of experience: 03 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Duncan,
We're pleased that you had a good experience with Sean during the install.
Thanks for choosing Wayv!
Best regards,
The Wayv Team
Verified
Installation was simple
Installation was simple, pleasant engineer that visited worked around us and nothing was too much trouble.
Everything that we were told by Anna when we ordered the system has been correct. The phone system is modern, clean looking and easy to use.
Date of experience: 27 October 2023
Reply from Wayv. Talk and Broadband for Business
Hi Ellen,
Thank you for taking the time to review your experience - we're pleased that it was a positive one!
Best regards,
The Wayv Team
Very good personable service
Very good personable service, excellent technical team and the general phone system install has been very robust with no issues
Date of experience: 26 October 2023
Reply from Wayv. Talk and Broadband for Business
Hi Simon,
It's great to hear that you had a pleasant experience and that the product and service are meeting your expectations!
Best regards,
The Wayv Team
Verified
Sean friendly, helpful and knowledgeable....
Sean friendly, helpful and very knowledgeable from the moment he arrived at the office nothing was too much trouble. The transfer over to Wayv was probably easier than we expected with the minimum disruption to the office.
Date of experience: 20 October 2023
Reply from Wayv. Talk and Broadband for Business
Hi Janet,
We're pleased to hear that the transfer was smooth for you and that Sean represented the team so well during installation!
Best regards,
The Wayv Team
Verified
Sean was extremely helpful
Sean was extremely helpful, very patient & polite.
Installed the new telephones without any disruption to the office. Gave his mobile number just in case there was a problem overnight, which fortunately there wasn't.
Date of experience: 20 October 2023
Reply from Wayv. Talk and Broadband for Business
Hi Nigel,
Thank you for your review, we're pleased to hear that you didn't experience any disruption.
Thank you for choosing Wayv!
Best regards,
The Wayv Team
Verified
Sean the Wayv engineer was a pleasure…
Sean the Wayv engineer was a pleasure to deal with, very professional. He took his time to explained all the new systems that were installed.
I would highly recommend Wayv to anyone thinking of acquiring a new phone system..
Date of experience: 18 October 2023
Reply from Wayv. Talk and Broadband for Business
Hi Phil,
We're really pleased to hear that you had a positive experience switching to Wayv.
We are currently running a referral scheme where you could benefit from free telecoms and broadband services for a whole year - if you'd like to find out more, please get in touch!
Best regards,
The Wayv Team
Verified
Very professional installation and good…
Very professional installation and good products. Training was made very easy and attention was taken to tailor our new system to our working methods.
Date of experience: 04 October 2023
Reply from Wayv. Talk and Broadband for Business
Hi Mark,
Thank you for leaving us a review - we're delighted that you're happy with the service and system provided by the team!
Best regards,
The Wayv Team
Verified
EXCELLENT SERVICE
Sean our engineer was excellent and explained clearly how to use the handsets. Installation was simple and customer service and communication is outstanding. Happy we switched to Wayv. Thank You.
Date of experience: 29 September 2023
Reply from Wayv. Talk and Broadband for Business
Hi Shelley,
It's great to hear that you've enjoyed your experience and that you're happy with your switch!
Best regards,
The Wayv Team
Verified
Thanks to Sean for a smooth…
Thanks to Sean for a smooth installation !!
Date of experience: 28 September 2023
Reply from Wayv. Talk and Broadband for Business
Hi Charles,
Thank you for taking the time to review your installation!
Best regards,
The Wayv Team
Verified
Very friendly
Very friendly, helpful staff and provided exactly what they promised.
Date of experience: 22 September 2023
Reply from Wayv. Talk and Broadband for Business
Hi Chris,
We're pleased that our service met your expectations - thank you for taking the time to leave us a review.
Best regards,
The Wayv Team
Verified
Brilliant from start to finish.
From initial discussion about updating to a new six phone system, through to installation and hand over training, the whole team was brilliant. Highly recommended.
Date of experience: 11 September 2023
Reply from Wayv. Talk and Broadband for Business
Hi Allan,
We're delighted to hear that your experience was brilliant and that you would recommend us.
If you'd like to find out more about our referral scheme, please don't hesitate to get in touch!
Best regards,
The Wayv Team
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