4.9
In the Telecommunications service provider category
141 total
The service from start to finish was brilliant. Any questions were answered straight away. The system is fantastic and there have been absolutely no issues. Great company with great service
Date of experience: 04 November 2022
Reply from Wayv. Talk and Broadband for Business
Hi Sean,
Thank you so much for your brilliant review - we're glad that you have found our company and service great to deal with!
Best regards,
The Wayv Team
Sean friendly, helpful and very knowledgeable from the moment he arrived at the office nothing was too much trouble. The transfer over to Wayv was probably easier than we expected with the minimum disruption to the office.
Date of experience: 20 October 2023
Reply from Wayv. Talk and Broadband for Business
Hi Janet,
We're pleased to hear that the transfer was smooth for you and that Sean represented the team so well during installation!
Best regards,
The Wayv Team
Sean Hopper and the whole Wayv team have been brilliant, nothing has been too much trouble and all works have been completed timely and with a smile.
Sean has been very patient with us whilst showing us how to get the best from the Wayv service. Highly recommend the Wayv team.
Date of experience: 20 August 2021
Reply from Wayv. Talk and Broadband for Business
Hi Gary,
Thank you for your review. I'm happy to hear that everything has gone well with your recent setup. I'm glad your team now have full knowledge of how best to use the system and get the most out of it. If you need anymore assistance, please do not hesitate to give us a call.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
We have recently switched to Wayv having been with BT for a very long time and so pleased we did! From our initial face to face meeting with Hollie through to installation and training with Ben we've been so pleased with the whole process. The package costs were clear and transparent, the installation was professionally done with no interruption to our service and as promised and zero downtime to our Broadband service on switchover day :) The equipment has given us greater communication functionality and improved our customer service experience. But for me, one of the best aspects of this change to Wayv has been dealing with real people who provide brilliant technical support and training and are there when you need them. Make the change....you won't be disappointed!
Date of experience: 07 July 2021
Reply from Wayv. Talk and Broadband for Business
Hi Katy,
Thank you for your review. I'm so pleased that you are happy with the jump you made from your previous provider, hopefully we are living up to expectations! We're glad that your usage of the new phone system is providing greater functionality and improving your customer service experience! As always, we're always here if you need us.
Thanks again Katy.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
Did a great job, quick installation and no disruption to service. Went through all aspects of the system and we are able to go straight ahead and use the system.
Date of experience: 28 November 2023
Reply from Wayv. Talk and Broadband for Business
Hi Phillippa,
We're delighted to hear that you found our service great, and that we were able to get you up and running straight away!
Thank you for your review.
Best regards,
The Wayv Team
Wayv were quick to help me with my issue and resolved it for me there and then no messing.
Very friendly experience. Highly recommend to other company's as they are a great asset to us.
Date of experience: 16 September 2021
Reply from Wayv. Talk and Broadband for Business
Hi Jajo,
Thank you for your review. I'm glad your issue has been resolved!
Sophie Henderson
Making it happen
0114 553 4888
The Customer Service I've received from both Ben and Sean has been excellent. They have actioned any requests or issues in a very timely manner and have provided an excellent service.
Date of experience: 25 June 2021
Reply from Wayv. Talk and Broadband for Business
Hi Michelle,
Thank you for your review.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
Clear & transparent pricing. Moved away from other provider who was totally the opposite.
No hassle on days of install.
Would recommend.
Date of experience: 14 September 2021
Reply from Wayv. Talk and Broadband for Business
Hi there,
Thank you for your review.
Sophie Henderson
Making it happen
0114 553 4888
Excellent service and support. Unlike big multinationals, you get straight through to the right person and no issue is too small. I don't hesitate to recommend the team at Wayv
Date of experience: 09 December 2019
Reply from Wayv. Talk and Broadband for Business
Hi Mark,
Thank you for your review. As always, if you ever need anything, give us a call.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
As a new customer of WAYV, I can't fault the initial experience, from meeting with Hollie to explain our options and the installation and after care with Ben.
We have had no issues so far!
Date of experience: 24 August 2021
Reply from Wayv. Talk and Broadband for Business
Hi Vicky,
Thank you for your review. I'm glad that it has gone smoothly and we will strive to keep it this way!
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
Sean was very helpful and efficient in installing our new service. Also very happy with Tom from the office and Liam when selling us the system.
Date of experience: 12 April 2024
Reply from Wayv. Talk and Broadband for Business
Hi Andrew,
Thank you for your review - glad that the team have given you a positive experience!
Best regards,
The Wayv Team
Couldn't fault the service from Wayv. From the initial call, to the visit from Hollie and then the instillation from Sean, everything went smoothly. A very professional and friendly service all round. Very happy!
Date of experience: 24 November 2021
Reply from Wayv. Talk and Broadband for Business
Hi Ruan,
Thank you for your review. Great to hear everything went smoothly.
Sophie Henderson
Making it happen
0114 553 4888
Had Sean onsite for 2 days, made sure everything went as smoothly as possible, top man. i would recommend Wayv to anyone based on this experience.
Date of experience: 15 December 2020
Reply from Wayv. Talk and Broadband for Business
Hi Ian,
Thank you for your review. As always, if you ever need anything, give us a call.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
Excellent service by Sean Hopper today whilst fitting our new telephone system, explained everything very clearly and answered all out questions for us.
Date of experience: 09 March 2022
Reply from Wayv. Talk and Broadband for Business
Hi Helen,
Thank you for your review. I'm glad to hear that Sean guided you through the process and provided simple and easy training.
Sophie Henderson
Making it happen
0114 553 4888
Nice and smooth transition. Sean was excellent during the installation and explained everything clearly. Very happy with the service so far.
Date of experience: 03 September 2023
Reply from Wayv. Talk and Broadband for Business
Hi Helen,
We're pleased to hear that your transition was smooth and that you're happy with the service!
Best regards,
The Wayv Team
We transitioned to Wayv from another provider, and I have to say the transition was seamless. No downtime, easy to understand system and great support from the engineers on-site.
Date of experience: 06 April 2021
Reply from Wayv. Talk and Broadband for Business
Hi Dan,
Thank you for your review.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
Sean our engineer was excellent and explained clearly how to use the handsets. Installation was simple and customer service and communication is outstanding. Happy we switched to Wayv. Thank You.
Date of experience: 29 September 2023
Reply from Wayv. Talk and Broadband for Business
Hi Shelley,
It's great to hear that you've enjoyed your experience and that you're happy with your switch!
Best regards,
The Wayv Team
As far as Internet installation goes this has been a great experience. The installation engineer was very professional and very clear when it came to educating us on our new phone system. The team at Wayv have been exceptionally organised and there have been no problems whatsoever. Would definitely recommend them.
Date of experience: 23 July 2023
Reply from Wayv. Talk and Broadband for Business
Hi Nick,
We're glad to hear that your experience was great and you had no problems. It's always a pleasure to hear from happy customers!
Best regards,
The Wayv Team
We had a new phone system installed, the service we received was great, very friendly and helpful guy. The phone system is just as good. Pretty much zero disruption to out daily running of the business which was a bonus. Keep up the good work !
From all at PAR
Date of experience: 31 January 2020
Reply from Wayv. Talk and Broadband for Business
Hi everyone at PAR!
Thank you for your review.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
Ben has just installed our new phone system in the office and we hardly had any disruption to our working day.Clean tidy and very efficient installation together with a very pleasant nature, would have no hesitation in recommending him and his business to others.
Date of experience: 29 January 2020
Reply from Wayv. Talk and Broadband for Business
Hi John,
Thank you for your review.
Sophie Henderson
Customer Trust and Solutions Executive
0114 553 4888
