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OUTSTANDING HELP
As someone who is very new to building & maintaining websites, I had an issue with exchanging forms on my site. Tyler was extremely helpful in exchanging the forms and sent me directions on how to do this myself. Fantastic Canadian company.
Keeping my data in Canada was a big priority for me. My recent experience with WHC’s support team reaffirmed why I chose them in the first place. I had a technical issue where my URLs weren’t populating correctly, requiring Level 2 support. The team handled it quickly and efficiently, explaining everything in a way that made sense so I could prevent the issue in the future. Philip was especially helpful, going above and beyond to ensure everything was resolved. Exceptional support like this is why I trust WHC. I highly recommend WHC for any level of developer, be it novice or highly experienced.
No way to enable or disable DNSSEC yourself. I managed over 60 domains and I'm not going to contact support every time I transfer or set up a new domain. Tier one support is fast but once an issue is escalated, get ready to wait.
Update: Appreciate the reply but I've been told twice by WHC support that the DNSSEC setting isn't available via self-service. Turned out it is, albeit via a separate, very dated and user-unfriendly portal. Wouldn't be very hard to put a link in your current client area that links and automatically logs into to this old client area, that's the least that should be done. DNSSEC is an important security feature. The inability to self-manage DNSSEC is a significant limitation for anyone that manages a large number of domains.
Web Hosting Canada agent Elane was really helpful in helping me with my issue and then some.
I love Web Hosting Canada. I've been with this company for over 6 years & I recommend it to anyone who's looking for domain & hosting services.
20 stars.
NOTE: If you look at past reviews, I pretty much always add the same review; I only change the name of the agent; the reason for that is because it's true every time.
A web host that's both local and reliable... AND runs on green energy? Yes, please! Based in Montreal's Little Italy, WHC is Canada’s friendliest web host, domain registrar, and domain name backorder platform. We're here to help Canadians succeed online since 2003. Oh, and did we mention you can count on bilingual tech support, available 24/7. Parce que oui, bien sur, on parle français! 😉 Hosting your website on servers right here in Canada is great for your local SEO and for the Canadian economy. It also means your web hosting provider understands the best practices (and many challenges) of running a small business in Canada. Plus, it just feels right, doesn’t it? Need a domain or web hosting for your online project? We're trusted by tens of thousands Canadians. Visit us at whc.ca
7250 Clark Street #301, H2R 2Y3, Montreal, Canada
No way to enable or disable DNSSEC yourself. I managed over 60 domains and I'm not going to contact support every time I transfer or set up a new domain. Tier one support is fast but once an issue is escalated, get ready to wait.
Update: Appreciate the reply but I've been told twice by WHC support that the DNSSEC setting isn't available via self-service. Turned out it is, albeit via a separate, very dated and user-unfriendly portal. Wouldn't be very hard to put a link in your current client area that links and automatically logs into to this old client area, that's the least that should be done. DNSSEC is an important security feature. The inability to self-manage DNSSEC is a significant limitation for anyone that manages a large number of domains.
Date of experience: 04 March 2025
Reply from Web Hosting Canada
Hi Jason,
Thank you for your feedback, we understand your frustration.
While it's not currently possible to enable or disable it directly from the Client Area, we recognize the need for this feature and will consider working on it. In the meantime, after investigating with our team, we’ve found a solution that may work for you.
For the two existing domains under your account, you can manage DNSSEC at https://domains.whc.ca/customer using the same email and password as your Client Area.
For other domains you’re planning to transfer in, it might be possible to manage DNSSEC through the same link, depending on the TLD and the registrar used.
Once again, we appreciate your input, as it helps us improve.
OUTSTANDING HELP
As someone who is very new to building & maintaining websites, I had an issue with exchanging forms on my site. Tyler was extremely helpful in exchanging the forms and sent me directions on how to do this myself. Fantastic Canadian company.
Date of experience: 03 March 2025
Reply from Web Hosting Canada
Thanks, Orest! Keep building, we’re here if you need us! 💪
Keeping my data in Canada was a big priority for me. My recent experience with WHC’s support team reaffirmed why I chose them in the first place. I had a technical issue where my URLs weren’t populating correctly, requiring Level 2 support. The team handled it quickly and efficiently, explaining everything in a way that made sense so I could prevent the issue in the future. Philip was especially helpful, going above and beyond to ensure everything was resolved. Exceptional support like this is why I trust WHC. I highly recommend WHC for any level of developer, be it novice or highly experienced.
Date of experience: 28 February 2025
Reply from Web Hosting Canada
Thank you for your trust and recommendation! We’re here whenever you need us! 😊
The customer service is worst than the stone age. They deserve -10 star.
Date of experience: 26 February 2025
Reply from Web Hosting Canada
Hi Chris,
We're sorry if you had a bad experience with us. We reviewed your previous conversations, and it looks like all were handled on time. During your latest chat with Grace, there was an internet connectivity issue, which may have given the impression that we didn’t want to provide support—we sincerely apologize for that.
However, right after that, you had another chat with one of our colleagues, and the issue was resolved. If you have any additional feedback or concerns, please don’t hesitate to reach out to us directly at feedback@whc.ca. We truly want to make things right.
Web Hosting Canada agent Elane was really helpful in helping me with my issue and then some.
I love Web Hosting Canada. I've been with this company for over 6 years & I recommend it to anyone who's looking for domain & hosting services.
20 stars.
NOTE: If you look at past reviews, I pretty much always add the same review; I only change the name of the agent; the reason for that is because it's true every time.
Date of experience: 24 February 2025
Reply from Web Hosting Canada
Once again, thank you so much for your continued support, Eric! 🤩
She was very polite and understood that I am not computer savvy and she explained everything she was doing so I would understand what was happening
Date of experience: 24 February 2025
Reply from Web Hosting Canada
Thanks, John! Glad we could make things easy to understand 😊
Our website was hacked over and over and we contacted WHC numerous times about the problem and they did nothing.
Date of experience: 18 February 2025
Reply from Web Hosting Canada
Hi Albert,
We’re very sorry to hear about your experience. We take your concerns seriously, and we will escalate this to a manager for immediate attention.
Unfortunately, we’re unable to locate your account with just this name. To assist you further, could you please email us at feedback@whc.ca with one of the following details?
- The registered email address linked to your account
- The name of the account holder
- Any support ticket numbers related to this issue
As soon as we have this information, a manager will thoroughly investigate the matter and reach out to you with updates.
Thank you for your patience.
Web Hosting Canada agent Ziad M was really helpful in helping me with my issue and then some.
I love Web Hosting Canada. I've been with this company for over 6 years & I recommend it to anyone who's looking for domain & hosting services.
20 stars.
Date of experience: 17 February 2025
Reply from Web Hosting Canada
Wow, 20 stars! â?ï¸? Thank you for your continued trust and support over the past six years. We’re so happy to have you with us! 😊
It’s a scam. Don’t use there pro and infinite service. They lowered the limit of your website after one maintenance. Every website not functioning. They ask you for an upgrade.
Date of experience: 11 February 2025
Reply from Web Hosting Canada
Hi,
We're sorry to hear about your experience. First and foremost, we want to clarify that we are not that kind of company, and we take client concerns seriously.
Unfortunately, we’re unable to locate your account with just this name. To assist you further, could you please email us at feedback@whc.ca with one of the following details?
- The registered email address linked to your account
- The name of the account holder
- Any support ticket numbers related to this issue
As soon as we have this information, a manager will thoroughly investigate the matter and reach out to you.
Thank you for your patience and for giving us the opportunity to resolve this.
The WHC Team
I'm not super techy so have had to open more than a half dozen tickets. Touch wood it continues because I've always gotten a customer care response within 24 hours and the solution I needed to get unstuck. I like that I can get my URL and multiple other products all under the same roof.
Date of experience: 10 February 2025
Reply from Web Hosting Canada
Thanks for your trust, Robin! We’re happy to have helped you get unstuck and will keep working hard to provide the best support possible 💪
Quick response in billing department. Got all I needed done to cancel one domain and renew another. Got all I needed to get done on two domains in minutes. Friendly, informative woman I spoke with. I am proud of the CDN company. They deserve all the accolades they get. Count me in for a 5 star * * * * *
Date of experience: 10 February 2025
Reply from Web Hosting Canada
Thanks so much, Judith! We’re thrilled you had a great experience and appreciate your kind words 😊
They apply changes on my environment without any advice to their clients, neither obviously testing it. On support, this is a call management performed by secretary tech. Ticket being exchanged from 1 tech to another one, having to re-explain the issue at all times in writing. they do not read them, neither take a look at attached files problem descriptions. my website and mails stop working for me and my clients and nobody cares about it!
Date of experience: 08 February 2025
Reply from Web Hosting Canada
Hi Yoland,
We’re truly sorry for your experience. This is not the level of service we aim to provide. We want to assure you that we genuinely care about our clients and their businesses.
Your concerns were escalated to the appropriate team, and from our checks, it looks like everything has now been resolved. If you still encounter any issues or need further assistance, please don’t hesitate to reply to your ticket, and our team will be happy to help.
Thank you for your patience.
James from WHC was very prompt and helpful in resolving the issue related to billing. James made it effortless during the whole process and it literally took 5 minutes to address the issue. I am an IT professional and WHC.ca has always been my choice. I have even recommended it to my contacts who have been using WHC.ca services.
Thanks for the amazing support and services.
Date of experience: 05 February 2025
Reply from Web Hosting Canada
Thank you for your kind words and your trust in WHC! Your recommendations mean a lot to us! 😊
Thank you WHC for taking care of some issues related to my mail. Tiny was very helpful, he gave me an excellent service and he solved all the issues. I recommend WHC for anyone who wants to host a web and looking for good service .
Date of experience: 02 February 2025
Reply from Web Hosting Canada
Thank you so much for this positive review 🙌
Reply from Web Hosting Canada
Thank you for this 5-star review!
Philip understood the issue, as mentioned in the ticket, and solved it in a few minutes. He allowed me time to check the solution. Very professional.
Date of experience: 27 January 2025
Reply from Web Hosting Canada
Thanks Andreas! Your feedback means a lot to us! 😊
Always helpful. Always lightning fast!
Best hosting services in Canada.
Date of experience: 24 January 2025
Reply from Web Hosting Canada
Thank you for your glowing review! 🤩
Date of experience: 22 January 2025
Reply from Web Hosting Canada
Thank you for this 5-star review, Jan! :)
Very reasonable price and very good customer support
Date of experience: 22 January 2025
Reply from Web Hosting Canada
Thank you for sharing your feedback!
Reply from Web Hosting Canada
Thank you for taking the time to leave us a review! 😊
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