Online buyng experience was good …
Online buyng experience was good overall, fast and easy but once we did a soft install we discovered that there was something wrong with the inner threads of the outside antenna. The call to Wilson Amplifiers resulted in the customer service person asking me how I felt this problem should be resolved, which I felt was a very odd question to ask the consumer. It seems he did not believe there was an actual problem. He emailed me after speaking with a manager and asked that I send photos. Impossible to show the inner threads but I sent pics as requested. They emailed again, assuring me this is a rate problem, and agreeing to send a replacement outside antenna along with a shipping lable to mail this defective antenna back to them.
We have our WeBoost Cell signal booster (Connect 4G model) up and running and it's working great considering our location in Alaska. This booster was relatively easy to install, we now have enough of a signal to use LTE/4G data. Before this installation we had a very spotty 1 bar to no bars/signal inside our home.
Date of experience: 12 May 2017