Aerial Direct Reviews

Spoke to an Aerial Direct team member reference an issue with my recently renewed O2 contract
She was kind, knowledgeable and helpful
Issue sorted in a couple of minutes - since had emails and message confirming confirmation.
Top marks
Thank you

Date of experience: 13 January 2025

Manpreet Bhakar, Customer Services, was first class. His customer service was quite remarkable and he sorted our our new agreements professionally.
He is a credit to your business.

Please pass on our thanks to him.

Date of experience: 08 January 2025

My queries were answered professionally & politely.
My query re discount was activated saving me time & effort of activating on line. As an older citizen I was not made to feel daft with my fear of technology and I would definitely recommend Aerial Direct to friends & family

Date of experience: 10 January 2025

No waiting time when connected, dealt with my questions and upgrade with no fuss,all completely in minutes, excellent phone manner.

Date of experience: 13 January 2025

Very helpful. great advice, very patient with me as I am not technically minded. very very good experience.

Date of experience: 10 January 2025

WE HAVE USED YOU FOR A NUMBER OF YEARS AND YET AGAIN TODAY YOU EXCELLED YOURSELVES WITH KAYSEE. SHE WAS VERY PATIENT ,NO RUSHING, EXPLAINED THINGS EASILY, AND PROBLEM SOLVED
GREAT TO SPEAK WITH A HUMAN BEING FOR A CHANGE. THANKS VERY KAYSEE

Date of experience: 10 January 2025

I asked about a call I was unhappy with ' Katy answered my question in about 1 minute ' then a very short conversation she offered me a useful change to my plan to avoid the problem happening again.
Katy was so pleasant efficient and knowledgeable ' she answered my question and improved my plan in 2 minutes ' and was so pleasant to speak to

Date of experience: 07 January 2025

I'm happy with the deal I got from the O2. I wanted a good and cheaper deal that have enough mobile data and unlimited minutes and text.also if i didn't used my date all then it's rolled over to next month. I received a call from O2 aerial as my contract was finishing soon so recommended one that I am looking for but still price bit high for me so offered me cash back discount so it's brilliant. Speaking with the service team helped me get exactly what I was looking for.

The only reason not to give 5 stars is the fact that I had to separately claim for the offered cash back deal, rather than it being automatic.
Over all I am very happy with O2 customer service and network.

Date of experience: 06 January 2025

The young lady I spoke to was so helpful, respectful and genuine I am a carer for the person who needed help and she done an amazing job. She went above and beyond to help my client. I will give this girl 10 stars if I could thank you very much, Andrew Waterston.

Date of experience: 06 January 2025

Always nervous about changing things but all has gone smoothly with Aerial direct
O2 online has been the tricky issue to see bills, as it doesnt give you the 'eye' option to see if typing in the correct password and tells you somthing is wrong!

Date of experience: 03 January 2025

I recently purchased a new replacement IPhone and needed to contact Aeriel Direct to discuss a replacement SIM Card which would be suitable for my new iPhone.
I had little to no bother being put through to an assistant via their chat line, the assistant was very helpful and extremely knowledgeable about my requirements in no time an appropriate SIM Card was on its way.
Extremely professional customer care.

Date of experience: 07 January 2025

Been with this company since August and the service as been terrible I am unable to make or receive incoming calls or texts had 4 new SIM cards nothing works.Fobbed off constantly by customer service team .I have been forced to take matters further and contact trading standards .

Date of experience: 02 January 2025

One call to change the account from which I pay the bill. All done swiftly and efficiently and confirmed by e-mail.
This is how others should react.

Date of experience: 09 January 2025

The phone operator listened to my question and then without any unnecessary rubbish, gave me a straight response - simply perfect.

Date of experience: 10 January 2025

My issue get dealt with straight away through WhatsApp

Date of experience: 13 January 2025

These guys are brilliant! We moved from a one-man band service for five users and outgrew him to 99 users. The one-man band company was great, but this was no longer viable as tech moved on and users increased. Aerial Direct has forced us into the latest and greatest protective network with a second-to-none backup service. These guys were ticking boxes we didn't even know needed ticking and highly recommended.

Date of experience: 27 December 2024

I had a worrying issue concerning my data usage, and also needed to update email address. Both assistants who helped me with these issues were wonderful - polite, courteous, informative, and very efficient. Shining examples of excellent customer service.

Date of experience: 09 January 2025

Very clear helpful explanation of charges when abroad, resulting in move to a monthly pass.

Date of experience: 08 January 2025

The customer service agents were polite and helpful they guided me to get to a successful outcome. They were quick to reassure me.

Date of experience: 06 January 2025

The lady I spoke to was extremely pleasant and helpful
She sorted all my concerns
Thank you.

Date of experience: 10 January 2025