16,139 total
The customer service agents were polite and helpful they guided me to get to a successful outcome. They were quick to reassure me.
Date of experience: 06 January 2025
Reply from Aerial Direct
Hi Julie, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
The lady I spoke to was extremely pleasant and helpful
She sorted all my concerns
Thank you.
Date of experience: 10 January 2025
Reply from Aerial Direct
Hi Robert, we are glad to hear that everything has been sorted. Thank you for very much for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Excellent service from Dale at Aerial Direct. He gave me all the information I needed. He helped with suggestions to improve cost effectiveness and was polite and helpful through out.
Date of experience: 03 January 2025
Reply from Aerial Direct
Hi Sian, thank you for your excellent feedback. Your lovely comments will be passed onto Dale who will be pleased to hear that he was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Person I spoke to was very helpful and sorted my query out quickly and effectively.
Date of experience: 08 January 2025
Reply from Aerial Direct
Hi Peter, we are glad to hear that everything has been sorted. Thank you for very much for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
We are in the process of changing over our broadband and phone system. Wanted a company that deal with everything and take the headache away of doing it ourselves. Have found Aerial Direct very helpful with this from the initial sales call to having our premises surveyed today. Look forward to having the system up and running early next year - but so far they have been great.
Date of experience: 20 December 2024
Reply from Aerial Direct
Hi EJ Carpets % Floorings, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Helpful response and advice for buying bolton for travel trip. Sorted quickly and efficiently
Date of experience: 07 January 2025
Reply from Aerial Direct
Hi Mr Jay, we are glad to hear that everything has been sorted. Thank you for very much for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Christine was so very helpful .She sorted out my problem with efficiency.thank you .
Date of experience: 06 January 2025
Reply from Aerial Direct
Hi Mrs Tracey, thank you for your excellent feedback. Your lovely comments will be passed onto Christine who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Lady was very helpful and answered all my questions
Date of experience: 13 January 2025
Reply from Aerial Direct
Hi Paul, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
It sort it out my problem such as merge accounts, increase the spend cap.
Date of experience: 08 January 2025
Reply from Aerial Direct
Hi, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I am a very nervous person when using any kind of technology. But found what I wanted easy and efficient thank you. Happy new year
Date of experience: 03 January 2025
Reply from Aerial Direct
Thank you for leaving us a review, Chris . If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Very polite and efficient advisor to my request.
Date of experience: 13 January 2025
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Jayde “picked up the ball” on a long standing issue and proposed a solution promptly and efficiently. Her communication was concise, clear and extremely polite and helpful. As a result I have gratefully committed to a new contract with Aerial that is more tailored to our needs. Thank you.
Date of experience: 17 December 2024
Reply from Aerial Direct
Hi Andrew, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Account manager Joanna and Customer services agent Sophie, dealt with both my renewal and payment issue very professionally and quickly, lovely talking to them both.
Aerial Direct would have received 5 stars had they not missed paying back the monthly standing order, hence the call to customer services, all sorted within minutes.
Great service apart from that.
Date of experience: 19 December 2024
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I only like to deal with businesses that you can understand the people clearly that you are speaking to
Date of experience: 03 January 2025
I changed my data allowance as I had hit the limit. The lady on the phone didn't do her job right and I got charged over 6 hundred pounds for a week of extra data as she didn't activate it.
To be fair to Aerial they have done everything they can, the money now sits with O2 who don't seem to be paying it back and are not available to speak yo
Date of experience: 18 October 2024
Reply from Aerial Direct
We’re sorry to hear about this, thankfully we can see a full refund was conducted. If you require any further help please give our Customer Service team a call at 01329 558558.
Thank you,
Aerial Direct
Date of experience: 13 January 2025
Reply from Aerial Direct
Thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I spoke to one person who had to redirect me to another. Quick seamless transfer. Both conversations very friendly and efficient. I was dreading the long waits with music while I hold, but the matter was resolved in just a few minutes.Well done Aerial Direct people.
Date of experience: 10 December 2024
Reply from Aerial Direct
Hi Tom, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Customer service absolutely brilliant and very helpful. Good tariff option that suits my budget
Date of experience: 07 January 2025
Reply from Aerial Direct
Hi Denise, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. if you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Sold a business contract from a blind calling. Not be able to view my account online. No sure if this is even legal. Never seen a bill since Oct 23. I have to wait for direct debit to see how much my bill was??
Phoned numerous times and no one’s listens or understand a simple task of forgot my password. They send an email to reset password which asks for memorable word. Never set up a memorable word so cannot reset password. Roll on Oct 25 when this contract ends and I can leave.
Never get return call from IT when apparently escalated to sort out online but s as aways get calls to renew my contract.. Funny that…
Date of experience: 11 October 2024
Reply from Aerial Direct
We’re sorry to hear about this and would love the opportunity to assist you. Please give our Customer Service team a call at 01329 558558, and we’ll verify your account and help to resolve your query as quickly as possible.
Thank you,
Aerial Direct
Aerial Direct are a joy to deal with, listened to all our needs and delivered exactly what we needed within a manageable monthly payment which worked out less than we were previously paying.
We are now enjoying a fantastic telecoms and internet service. A huge thank you from us to Jack in Sales, Nick the engineer and all project managed by Sarah who made everything possible and hassle free for us. 10/10
Date of experience: 27 November 2024
Reply from Aerial Direct
Hi Mrs Petford , we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
