Ariston Property Reviews

Dishonest and untrustworthy. The onboarding process starts well, with clear communication from Jay and a thorough check-in inventory. However, their claim of professional cleaning is false, with multiple areas missed—despite strict demands for outgoing tenants to hire professional cleaners. During the tenancy, management was often slow to address issues. The check-out process, managed by Kyri and team, was painfully drawn out, with dishonest attempts to retain as much of the deposit as possible. Always document everything and rely on the TDS process to protect yourself. Proceed with caution.

Date of experience: 30 July 2024

Ariston Property offers generally good service with friendly and knowledgeable staff who respond quickly to problems. However, their contract renewal fees are quite high, and they seem to favour landlords by suggesting rent increases without much justification. A bit more balance towards tenants would improve their rating. Overall, it's a mixed experience.

Date of experience: 07 November 2024

After 5 years of renting with Ariston, paying ALWAYS ON TIME, looking after property like is our home, redecorating and making brand new garden ARISTON refused to give us our deposit back.
They accused us of damaging things around flat we never did, they tried to charge us hundreds of £ for things which were broken or not working before we moved and never replaced by them while we were in the flat.
Luckily we kept the check-in report which showed the truth and damaged and not working things before we moved in.

We have opened the case with TDS who hold deposit and after looking into it they paid our deposit back to us.

Good try Ariston.

Forgot to mention how rude the staff was when we decided to fight for our rights.

Avoid avoid avoid

They are nice only when you want to rent and pay on time. When you want sth to get fixed it done in the flat they rude and aggressive.

Date of experience: 05 January 2020

They charge you an insane amount for fees and everything has fees attached to it, contract renewal, referencing fees, admin fees etc. The manager is incapable of understanding and dealing with tenant issues, he only cares about making money. When we make a request for repair, they do not respond and we have to wait until the problem gets very bad until they do anything about it. They also never accept that it's general wear and tear and try to get the tenant to pay for it.

Date of experience: 19 February 2018

Avoid
You won’t get your deposit back! Check reviews on google! They play this game with all of us!

Edit:
unfortunately we were your customer for years and that whats what you have done to us and several others as you can clearly see checking your google reviews. (fact -not accusation)

Date of experience: 15 May 2021

I call this agent enquiring about a shorter term contract which is necessary as I am a student. However, the person on the phone was incredibly unhelpful and flat out refused to offer me any further details. Then when I asked for more options he cut the call on me! Appaling customer service and I'm thoroughly disappointed.

Date of experience: 20 June 2018

Absolutely appalling experience. Please do not use this agency.

Never in all my years of renting have i experienced such a lack of professionalism.

Stuff horror films are made of .

Date of experience: 26 February 2021

The agency staff are ok but the fees they charge for renewing a contract are disgraceful. Also I believe they are on the side of the landlord since they will suggest rent increases way beyond reasonable justification. If they showed a little more compassion for sitting tennants I would give more stars.

Date of experience: 20 January 2018

Initially, I had shared my brother's details as a guarantor and I had clearly mentioned the visa type. But after couple of weeks, the staff gets back and states, the status is void due to non-residency of UK. Which is completely fine, but had they pointed this out way earlier, this would have saved quite a lot of time.

I believe a checklist approach to actions is followed and there is no other help provided if the boxes are not ticked. Any sort of advice would have been invaluable. But, none was offered, whatsoever.

Luckily, I had got another guarantor and this was a huge luck from my side at such a short period of time.

And the whole process was done at the very last day, right before the contract date started. Which leaves no space for my planning to shift or anything else, and I lose a day or two paying the rent cause of this lack of clear actions or rectifications to a client's problems.

I understand this doesn't seem to be much of a bother for Ariston as a company.

Date of experience: 02 December 2021

Safe to deal with. Better than my previous agency. Not perfect. Few little lies here and there, nothing dangerous. quite good with mantainance. Althoght they need to have access to the house, they still haven't learned to ring the door bell before coming into the property.

Date of experience: 17 September 2018

Thanks to Ariston Property offices for their tenacious patience with me and my issues with the council. I wish, though, that the flats were more spacious with one bedroom. I am sure that the responsibility for that goes beyond the office

Date of experience: 19 January 2018

I had a viewing at 12.15. At 12 I receive a message that my viewing will be moved at 12.30 while I was on my way to the property. I called the agent and he informed me that will be a few minutes late. The agent didn’t arrive until 1 and because I was working I had to leave without viewing the flat. I will avoid them from now onwards.

Date of experience: 12 January 2021

Eventhough I confirm a viewing twice, no one turned up to show us the property. No call, no message for the cancelation.

Date of experience: 17 February 2021

Our experience of being tenants through Ariston property was truly terrible. As a five person house, some of us had been renting one of their properties for around 6 years, with nothing positive to say.

The house was falling apart from the very start of the tenancy. They compromised on every possible responsibility to save money. They used the same repairs person for every property and when he was unavailable we were told to wait until he returned to work, even for urgent works. He used to say himself that they told him to only fix what was desperately needed in order to save money. This meant that whenever anything was fixed, it was done very poorly.

One time when our radiators broke earlier in the year, we were told to "wait until winter". Another time one of our tenants was not informed he was a permitted occupier (without any standard tenants rights) until after we had all signed the contract. Another time two tenants who had moved out (both had given sufficient notice) were waiting around 3 months for their deposit to be returned.

When the 5 of us recently moved out in September, they tried taking £755 out of our group £2100 deposit. Many things that they tried to charge us for were already present before we moved in or not our fault (see various google reviews which state the same attempts from Ariston to do this to them also). We eventually got it slightly reduced, but this was a long drawn out process. They also refused to negotiate with our TDS claim to reduce it further. The TDS said Ariston considered the matter closed and then Ariston lied to us saying that the TDS dismissed the case themselves, which was untrue. If you read other reviews, deposit returns are the main source of issues with Ariston.

Another outrageous thing they did was to never do an annual house inventory or inventory of a room/the property once a tenant had moved out. This meant that the final tenants were burdened with their deposits being reduced at check out due to the negligence of the previous tenants of that room, which did in fact happen to all of us.

I would avoid Ariston Property at all costs. Nothing but stress, incompetence and appalling treatment of their tenants. I'm surprised and saddened that letting agents like this can get away with it.

Date of experience: 20 January 2022

Excellent prompt service that's also friendly.
Phone calls always answered by knowledgeable staff, emails answered in full and any problems nipped in the bud. It's a delight to find folk in this business who know the regulations, tricks of the trade & have a knack of dealing with paperwork with a passion for simplicity.

Date of experience: 19 January 2018

Ariston are an excellent letting agent. I have been renting accommodation with them for nearly ten years. Their friendly and professional staff provide prompt and faultless service on everything from account queries through to expediting repairs. They have proven to be no nonsense and fair in all their dealings with me. I thoroughly recommend them.

Date of experience: 18 January 2018

They are really helpful and have an excellent maintenance team.
If anything needs to be repaired or fixed, just an email and they always sort it out quickly.
Also they're fair and impartial, I never felt they would be more on the side of Landlord than on the Tenant's, which isn't common.

Date of experience: 09 February 2018

AVOID
Worst management company you could imagine. Disorganised, ineffective and only there to charge unreasonable fees each year.

Date of experience: 18 January 2018

Even though I didn't actually rent a property from them due to a personal matter, I still very much appreciated their honesty, friendliness and brilliant help they gave me. I am perticularly pleased with the Agents called Nicolas and Jay, as they are very responsive and very kind. Big thank you to the team.

Date of experience: 29 March 2019

Been dealing with Ariston Properties for about 20 years. That just shows how efficient and professional they are in their dealings with their client's need. We all work for money but I think they put clients interest first before their own.

Date of experience: 18 January 2018