106,379 total
I really appreciate the agent taking the time to make sure my issue got resolved and figured out. This has been an issue that has been ongoing with a lot of money and time wasted. Nobody could figure it out or help me. I really appreciate the agent making sure the issue got resolved that I understood the steps I need to take to get this figured out and sorted out properly.
Date of experience: 03 January 2025
I've bought several policies over the years and never had to use one till now due to a vacuum that died. I did a chat session and within minutes everything was handled, and done perfectly. I'm so glad I bought the policy and glad Amazon has partnered with such a great company.
Date of experience: 04 January 2025
I have used the insurance plan whenever I buy an item from Amazon, if available. I recently updated it to cover past items purchased ($16.99/month). Plus when need I use the live chat option. The customer service reps. have always given me outstanding service and solved my problems. Anytime I make an online purchase, I look to see if it is covered by Asurion.
Date of experience: 01 January 2025
I bought this protection coverage through Amazon and for some reason it took almost 2 months for them to finally tell me to go through Asurion (?!?) Once I did (as I should have done in the first place) the claim was quick and easy. Even though I had to go resort to chat for some help, I received proper and friendly help. I was so grateful.
Date of experience: 02 January 2025
I was having difficulty with a couple of claims. The agent (Marygold), was extremely helpful in solving one of my problems and guiding me with the next steps to resolving another. She was so patient and did a great job or making our exchange seem personal. I felt like she cared and wanted to truly help me.
Date of experience: 02 January 2025
I bought the protection plan for my espresso machine. Filling a claim was straightforward and they resolved the problem. I'd definitely purchase the protection plan again with my new machine and any other valuable purchase.
Date of experience: 04 January 2025
Sent laptop for new keyboard. After weeks of delay and fake messages of waiting for parts, it returns - with the original keyboard. Long story but this is what I have in writing:
1) Promised multiple times (verbally and in writing) that I'd get a refund for the plan if I cancelled my protection. Cancellation worked just fine; the refund didn't happen. I needed to go through my state attorney general's office to get a partial refund.
2) In looking for refund on other plans, I'm told that those plans are old and therefore out of their system (in writing too). The problem is that the terms of the plans purchased hadn't yet been reached.
Date of experience: 01 November 2024
Reply from Asurion
We understand your frustration with the experience you had with our service. We strive to provide our customers with excellent service and it is clear that we fell short of your expectations in this instance. We appreciate your feedback and will use it to improve our training and customer service practices. Please know that we value you as a customer and will be happy to speak with you further. If you have any questions or concerns, please email us at trustpilotreviews@asurion.com including your claim number and associated phone number. Thank you!
Benjie was extremely patient, asked the right questions & had the knowledge to answer mine!
I am very pleased with this experience and can't say enough about how responsible Benjie was with my issue!
Date of experience: 02 January 2025
Despite being early (for me) on New Year's Day, Honey did an amazing job walking me through the process to get the claim started.
Yes, I will have to purchase a new product but the $14 spent for the warranty has saved me $65 that I can now put to another purchase by giving me back the full purchase amount that I started with.
Date of experience: 01 January 2025
I had an issue with a cordless vacuum I purchased. The manufacturer was unresponsive but Asurion quickly assisted me with what I needed to get a replacement. I'm glad I purchased the protection plan and will do so again in the future.
Date of experience: 03 January 2025
Spoke with Rachelle (customer care at Asurion) on 01/01/2025 in regards to my Keurig coffee maker that had stopped working. Was asked for my order # and was quickly taken care of by Rachelle. Will be receiving a gift card to purchase a new Keurig or another brand if I choose. Cannot say enough about the customer care I received from Rachelle.
Date of experience: 01 January 2025
Well after some time I got a chance to chat with someone and it went very smooth before the chat I tried to do it myself manually it didn't work too well
Date of experience: 04 January 2025
I dealt with an extremely knowledgeable & responsive technician. Felt like I talked to a professional human not trumped up AI. Yee Haw!
Date of experience: 02 January 2025
We bought this massage pad last year and thinking we will be using it fairly frequently. A protection plan sounds good to have but didn't keep much hope it would actually do anything for us.
Fast-forward this year, the product quit working just a few weeks passed the 1-year manufacture warranty. We contacted Asurion and see what options do we have. Turned out it was extremely easy to file a claim and get reimbursement of what we paid for. This is beyond our expectation! Very happy here!
Date of experience: 29 December 2024
Honestly, it wasn't until launching Rescue that it was possible for the tech to understand just how persistent this annoying pop-up barage was. I think that it greatly helped her discover that this was not a virus. That was the breakthrough.
Date of experience: 31 December 2024
Brandon was so helpful and patient! I was completely lost on setting up my phone and it ended up being a very complicated issue, but he was very helpful and nice!!
Date of experience: 03 January 2025
My church purchased some PTZ cameras and a controller from Amazon in 2023. At the time we also purchased the technical support plans offered by Asurion for all of these products. Today was the first time I needed to contact Asurion to file a claim under their plan. Their chat support agent assisted me in identifying what was needed to file the claim and to file it immediately. I'm very glad we purchased these Asurion protection plans at the time of purchase.
Date of experience: 30 December 2024
The tech Eric that came out was professional and extremely kind. He made sure the apps appeared to be working. However my emails weren’t coming thru and the second tech Barbara took me thru the steps to recover and receive my emails
Date of experience: 29 December 2024
After two years of use, I expected the run-around when our robotic pool vac stopped working. But Asurion sent a gift card for the full purchase price so that we could buy a brand new one. Simple as that!
Date of experience: 30 December 2024
Purchased a 4 Year Protection Plan and I’m really glad I did because Amazon only gives you 1 year! Asurion was very easy to use and had great help filing a claim which took only a moment. Really Glad I had a Asurion Protection! Well worth it!
Date of experience: 30 December 2024
