Avanti Travel Insurance Reviews

95,208  •  Excellent
TrustScore 5 out of 5

4.8

In the Travel Insurance Company category

www.avantitravelinsurance.co.uk

Visit this website

www.avantitravelinsurance.co.uk
Write a review

Company activitySee all

Your profile picture

Write a review

Reviews4.8

95,208 total

Sort:

Rated 3 out of 5 stars

Your renewal prices are far too high

At first the price was reasonable, but 12 months on the price is far too high.
Unfortunately you like many other companies don’t look after the people who have been with you. There should be discounts not inflated prices.

Date of experience: 19 December 2024

Reply from Avanti Travel Insurance

Hello Paul,

Thank you for taking the time to leave a review.

Looking into your original policy, I can see that you added cruise cover onto the policy part way through the policy.

Your renewal policy will mirror the latest version of your policy and the additional cover that was added for a portion of your original policy, is in place for the entire duration of your renewal policy which will have a reflection on the price. This along with many other factors will contribute to the increase in the cost of your policy.

Should you have any questions in relation to your policy or wish to further discuss, please email us at info@avanti.co.uk and we will do all that we can to assist.

Thank you for choosing Avanti.

Kindest regards

Donna

Rated 5 out of 5 stars

Easy Process

Was fairly easy to obtain the quote online and to purchase on line and then ultimately view and print documents.

Date of experience: 19 December 2024

Rated 3 out of 5 stars

Couldn’t understand a couple of the…

Couldn’t understand a couple of the people’s accent that I spoke to, and also I had to ask them to slow down a few times , because they talk too fast. Also I could hear other people in the background talking and had to tell the ladie I was talking to twice about it ,

Date of experience: 12 December 2024

Reply from Avanti Travel Insurance

Hello Shirley,

Thank you for taking the time to leave a review.

I am sorry to learn that your experience was not a positive one and apologise for any upset caused.

We really appreciate you feeding this back to us and please be assured that this will be fed back to the relevant department for future improvement to service.

Should you have any questions in relation to your cover, please email us at info@avanti.co.uk and we will do all that we can to assist.

Thank you for choosing Avanti.

Kindest regards

Donna

Rated 5 out of 5 stars

Good experience

Insurance adviser was very good and went through the form very easily. Got the insurance at what I think is a good price.

Date of experience: 19 December 2024

Rated 4 out of 5 stars

Making a change to a renewal quote for…

Making a change to a renewal quote for holiday insurance was not as simple as it could have been however we got there in the end. The operator I dealt with was polite and patient. I will continue to use Avanti for future travel

Date of experience: 12 December 2024

Rated 5 out of 5 stars

Patient and helpful staff

Both times I spoke to your staff they were patient and helpful. Most recently the lady concerned went to great pains to get me a really 'good deal' and did so. I was very grateful.
E.D. Phillips

Date of experience: 14 December 2024

Rated 3 out of 5 stars

Surprisingly disappointing experience

I have now bought Travel Insurance from Avanti for several holidays following a recommendation from a friend. The first purchase was for a trip to Canada and we were impressed with the cost and related cover. Subsequent policy costs have been competitive and the agent minimised the Q&A noting the information received previously. My latest contact was onerous and ambiguous. Please note this is not a criticism of the agent as the person was clearly working from a script. In addition I felt the cost of the policy was excessive although the cover appeared ok. A surprisingly disappointing experience.

Date of experience: 18 December 2024

Reply from Avanti Travel Insurance

Dear John, 

Thank you for taking the time to leave a review. 

I am sorry to hear that you are disappointed by the experience with speaking to an agent. 

Please accept our apologies for the wait time you experienced whilst purchasing your policy over the phone with one of our sales agents. 

An average sales call can last approximately 20 minutes whilst we look to ascertain your requirements for your travel plans. Sometimes this can be a little longer if multiple quote options are given or if we need to clarify any information further such as medical circumstances.

We do try and move through these as quickly as possible without our customers feeling rushed to complete their quote and we do thank you for your patience.

Thank you for choosing Avanti. 

Kind regards,