4,420 total
I deal with local and national companies. Bank Five is easy to work with, uncomplicated technology, and best of all... common sense such as when giving code numbers for security sign-in, doing so slowly, clearly, easy to understand rather than other companies doing so rapidly, not clear to understand.
Date of experience: 28 January 2025
Miguel and his team were attentive and helpful at all times during the mortgage process. I'm grateful we had someone so knowledgeable and friendly on our side! Thank you all for helping my wife and I buy our new home!!
Date of experience: 17 January 2025
The lady that assisted me was so very helpful and patient with me. I think her name was Linda, tiny young lady with long dark hair and this was at the Somerset branch. She was so professional and friendly and when I returned to the bank a week later she greeted me by name with a big smile on her face.
Date of experience: 28 January 2025
very nice and informative person I just don't like that you have to make an appointment to get into the lobby
Date of experience: 28 January 2025
After 20 years in business, this is the first time I have ever written a review for a financial institution.
We moved our small business checking account to BankFive last year, after numerous problems with another institution. The result has been more efficient processes for administrative and bookkeeping staff, and the ability to easily transfer funds between our interest-bearing money market and checking accounts, have been game changers. Donna and the team at the Somerset branch provide a stupendous level of customer service and we couldn't be happier!
Date of experience: 31 January 2025
AJ, was truly amazing helper. He answered all my questions and he helped me tremendously.
Five stars to Anthony. Would recommend him to anyone that wants a friendly voice and is willing to help with any questions we have.
Good job Anthony and it was a pleasure talking to you.
Sincerely,
Germana Teves
Date of experience: 17 January 2025
Great place to do business...the girls are friendly... always an enjoyable time..�
Date of experience: 04 February 2025
I've been with this bank for almost 10 years, they have worked with me throughout this time on various of different issues,
Date of experience: 28 January 2025
Enjoyed working with Mitchell during our visit at North Dartmouth branch to work through our recent problem.
Date of experience: 28 January 2025
I absolutely love the Somerset branch of Bank 5. There is never a day (usually 2/3 week) that the service is outstanding. When someone is busy, always another bank employee will step in and take care of my business.
Additionally, I love the personal approach by identifying me by my first name.
Don't know what your paying these folks but I can tell you they are worth there weight in gold. Love them all from managers to the teller line including the drive-thru.
Date of experience: 08 January 2025
I love bank five. They match rates for CDs to other local banks. They have great specials too. The assistant manager is quick and professional. I recommend bank five for savings and CDs to all my family members.
Date of experience: 22 January 2025
My application for the heat loan from Bank 5 was handled in very professional and competent fashion. After I provided answers to all qualifying questions loan was approved in a day and I received checks through certified mail few days later.
Date of experience: 23 January 2025
Always there to answer my questions I have.
Date of experience: 17 January 2025
I had no interaction with any member. I used the ATM
Date of experience: 04 February 2025
I always have a good experience at the main branch. They are always friendly & extremely helpful!
Date of experience: 30 January 2025
I first went on the website and was chatting with Krystin. I told her what I was looking for and wanted to make sure there were no hidden fees or fees in general. Kristen was extremely helpful in helping get exactly what I needed. She was extremely professional and courteous. I then went to Bank Five to open my account and the gentleman that took care of me was also very professional and courteous.
Date of experience: 08 January 2025
I went to Bank of America to make a cash deposit. I don't make cash deposits into the automatic teller.
I had to wait over 15 minutes to make this deposit as there were only 2 available tellers, One on the regular side and one on the business customer only side.
It seems that with the closure of your other branches in Fall River, this branch has become increasingly more crowded and it doesn't seem that Bank of America has increased personnel to meet this increase of customer using this branch.
Date of experience: 16 January 2025
Reply from BankFive
Hi George. It seems like there may have been some confusion. The review invitation you received via email was in regard to your recent BankFive branch visit, but it appears that your review pertains to Bank of America. If possible, please update your review to let us know how your recent experience with BankFive was. Thank you!
The person with whom I dealt was knowledgeable and quickly guided me through the bank's online customer website.
Date of experience: 28 January 2025
Friendly tellers , when I cash my check I ask for large bills and they always have them . I was waiting for my checks I ordered that I haven't received so teller printed me ' nine bank checks , been using ' Bank � Five for many years and don't plan on going anywhere else 💰
Date of experience: 09 January 2025
I want to recognize Bank5 and specifically Steven from their customer service team. I recently faced a tricky situation with a challenging deposit, and Steven went above and beyond to help me navigate through it. His professionalism, patience, and dedication to resolving the issue made all the difference.
What stood out most was the personalized service I received. Steven took the time to understand the details of my situation and provided custom solutions tailored to my needs. It’s clear that Bank5 prioritizes its customers and is committed to providing exceptional service.
Thank you, Steven, and the entire Bank5 team, for turning what could have been a stressful experience into a smooth and positive one. I highly recommend Bank5 for anyone looking for a bank that truly cares about its customers!
Date of experience: 21 January 2025
