17,136 total
Clerk at BCC West, Indra, was very patient and assertive, explaing all little things.
There was a problem for the delivery, it was supposed to be on tuesday, but they come at thursday. I always been informed about it all.
The two guys of delivery, super: five minutes and everything was solved.
Date of experience: 07 September 2023
I bought a logitect steering wheel for my playstation and from the start it has been a real hassel to try and get it to work like all the others that I have seen on youtube.
I decided to return the item as it must have been faulty, the lady at BCC was very helpfull and really friendly, she had no issue to return the item and did her best to help us in English as Dutch is not our first or even second language.
Date of experience: 22 June 2023
We met with Luca in BCC Zoeterwoude who guided us properly which help our decision to go for new TV.
Date of experience: 05 May 2023
Bcc is my trustable shop. The people are working in the shop they are so helpful. Like the man like Medewerk(st)er: Wessel . I’m so happy to buy my electronic stuff in the BCC.
Date of experience: 18 March 2023
I've bought Braun razor on 21/11/2022. At the time of a purchase the website promised a cashback of EUR 30,- from the manufacturer. However, some time later I have discovered that the cashback is actually EUR 20,- and BCC did not update information on their website on time. I complained on the phone and the agent has told me to write a written complaint. I did that and received a blunt reply from another support agent saying that she doesn't see anything being wrong at all. Since then, no reply from BCC. Therefore, I recommend not to buy any products with the manufacturer's cashback promotion via BCC or at least make sure to actually validate cashback promise on a manufacturer's website.
Update 16/12. Changed to 4 stars from 1 star. After posting this review I have been contacted by another support employee. He has apologised and offered a voucher which I think is a fair solution. Made me happy at the end. At the same time, still 4 stars and not 5 because I think this whole negative review could have been avoided if the first point of contact would have provided a decent reply. Anyways, thanks Andre.
Date of experience: 20 November 2022
Reply from BCC
Hi Oleksiy,
Thanks for your review.
We have a backlog of work in processing email. Sorry for the delay we've caused with this. We've just answered the most recent email you've sent us.
Kind regards,
Team BCC
Good price and on time delivery. Install Service is great.
Date of experience: 20 March 2023
Great advise and best price.
I searched a lot of websites for the best price, and BCC has no worries about its prices.
Also their staffs are patent and nice to answer all your questions.
Date of experience: 02 November 2022
I bought a Bosch Flexxo Bch3k255 it does not work I live in The Hague I went to megastore but unfortunately the shop is closed what should i do? and i called this number 0203348888 it dsnt work.
Date of experience: 15 March 2024
Delivery was on time, great installation. Super friendly staff.
Date of experience: 27 March 2023
I manage to get the item i wanted and the staff was helpful in explaining the features.
Date of experience: 25 December 2022
BCC and Hicham our sales person was amazing! I will certainly use them again. Top notch customer service! Best I have ever received.
BCC en Hicham, onze verkoper was geweldig! Ik zal ze zeker weer gebruiken. Top klant bedienen! Beste die ik ooit heb gekregen.
Date of experience: 04 September 2022
Peter our sales consultant was very knowledgeable and assisted us every step of the sale.
Date of experience: 12 November 2022
Bad ccustomer service. BCC works with Repair Services Dordrecht B.V and if there is an issue, it is your problem. It does not care if your product is protedted with the warranty or, as I did, I paid for an extension of the warranty to avoid any kind of problems. At the end... bad service, unprofessionals. During two months BCC was sendind messages... repeted messages... that they did not find the submmited files, not answering emails... at the end they did not want to know anything about that... You are alone. Much better Mediamarkt customer service.
Added: cerepairservices.nl: Bevestiging afspraak op 15-08-2022, order 2344666.
Date of experience: 04 September 2022
Reply from BCC
Dear sir/ madam,
We're sorry to read that the repairservice did not go well. Could you provide us with the ordernumber of the order or casenumber of the repairservice? We can look into it then.
With kind regards,
Team BCC
The service I received in your store when I went to buy a new refrigerator was very good. The people who delivered the new refrigerator were very efficient. The only thing I am sorry about is that I needed to buy a new refrigerator due to the 'Moulinex MSTRR104WHA' refrigerator that I bought on 2 august 2019 developing a dangerous gas leak.
Date of experience: 02 April 2022
Be careful this company is scammer's i bought ipad since 2x weeks and still didn't receive it, i call them and they said is something wrong in there system and i will get it after one day and im now waiting 2x weeks and when i try to call them they said we don't know where is your ipad!!!!!!
Date of experience: 12 December 2022
Reply from BCC
Hi Sam,
Thanks for your review.
We don't scam our customers. However, reading your review it seems that we have not given you the right answers to your questions. Sorry for that. Here's what actually happenend:
When you told us that the parcel had not been delivered we tried to find out what was going wrong, but could not answer that for you. To provide you clarity anyway, we have asked DHL to start an investigation. The investigation was started on December 2nd. After a few days DHL let us know that they somehow messed up the order, and they're sending the parcel back to us. This is also noted on the Track & Trace page, see: https://www.dhlparcel.nl/nl/consument/volg-je-pakket?tc=JVGL05801048000405352929&lc=nl-NL
DHL normally returns parcels in 3 to 4 days. When the parcel is here again it will take us another 3 to 4 days to process it, upon which we will notify you by email. It may take a few days longer, due to a backlog of work, but we will not let you down.
A failed delivery is a very unfortunate situation, but rest assured, you have not been scammed. We hope to have set your mind at ease. Please let us know if any questions should arise.
Kind regards,
Team BCC
Hello I going to the winkel in Almere buiten,to buy one magnetron,for the moment I step in all whose with smile and quick to help,your medewerker Tim whose realy helpful and realy friendly,with smile help me to find the magnetron I want it,I give except to the shop also to Tim 5 stars.
Date of experience: 01 February 2022
The BCC shop assistant was helpful, patient, answered all my questions and looked up information when she didn't know the answer. I also went to the shop next door to see if my choice of washing machine could be improved. However, not one of the four shop assistants came over to help. So, that made up my mind and I returned to BCC.
Date of experience: 10 October 2021
I am very happy with my purchase of the DeLonghi espresso Magnifica Smart ECAM250.33.TB. Great price, easy purchase and a free product with my purchase! Friendly staff who recognize me when I shop in the store. I don't have a car so I love that this store is in my neighborhood and I don't have to wait for shipping or a missed delivery window.
Date of experience: 30 August 2021
Reply from BCC
Dear Gary H.,
Thank you for your review about the service of our staff. Enjoy your coffee ☕ !
Kind regards,
Team BCC
My package was send back to BCC because DHL could not find my address and after 8 days I called BCC asking more details and an estimative of how many days the cancelling process and refund would take so I could buy the product again, I still need it.
In reality I felt disrespected, I was barely listened and also called "queen" after I asked to be listened. I'm not a Queen, I'm a unhappy client and BCC should the interested on listing and helping me.
Date of experience: 28 June 2023
Reply from BCC
Hi Camila,
Thanks for your review.
Name calling is childish behaviour, and is definitely something we should not be doing. Sorry for that, and sorry for the delay.
Indeed, if you ask us for help, we should provide it. We have asked the department that handles return packages what the holdup is and when we can expect the return to be processed. We hope to send you the results by email, today or tomorrow.
Kind regards,
Team BCC
