Carphone Warehouse Part of Currys. Reviews

The lady that sold me the 2yr sim was very afformative, friendly and patient. Making the phone call experience less stressful.

Date of experience: 09 January 2025

If I could give minus 5 stars then I would. This company are liars. Sent my phone to them, they denied they had received it.
Proved to them they had then stated they would pay within 3 to 5 working days ( their website site says they pay in 3 working days).
Still nothing after time elapsed but then get an email saying it will be another 3 to 5 working days. Guess what, nothing paid so chased. Apparently there was a banking error so going to be another 3 to 5 working days. They've had my phone since 19th December and are now not even responding to emails.

Date of experience: 13 January 2025

Avoid using their trade in.

Still no money despite several emails saying they've processed it.
5 stars for stalling tactics
5 stars for conflicting correspondence

Date of experience: 29 December 2024

Like every other review on here, they entice you in with these promotional payments but you will never receive it. My first trade in pack didn't arrive so i had to start a new trade in process to receive another, i have email confirmation that my first orders promotional payment will be honoured. 4 Months down the line I'm still no closer to receiving my promotional payment as they're claiming there isn't a promotional payment tied to my order despite telling me my original one would be honoured. They've now just resorted to ignoring my emails. I advice everyone to look elsewhere, its not worth the hastle.

Date of experience: 14 August 2024

Cannot get the offers instore as advertised online. Went into 2 stores for the Pixel 9 Pro XL offers online, they are more expensive and staff cannot apply online discount codes even though it says they can online.

Bad show Carphone Warehouse

Date of experience: 09 January 2025

Phone was exactly what I wanted and was delivered promptly and efficiently

Date of experience: 12 January 2025

They got my address wrong and therefore DPD delivered my purchase to the wrong address.

Date of experience: 12 January 2025

Sales lady had explained so well, she was very thorough and helpful

Date of experience: 11 January 2025

Great service and extremely helpful. Answer everything I needed to know

Date of experience: 10 January 2025

I contacted Carphone Warehouse (on 02/01/2025) and made a request to unlock my phone as its currently locked to only work with Vodafone sims. They have confirmed to me that they send the request to Vodafone and it will be fulfilled in 3 days. However, after three days my phone stopped working. After several phone calls with Vodafone that I have found out that the Carphone Warehouse has made a request to Block and blacklist the phone instead of unlocking. I am now still waiting with Vodafone to fix the issue.

Date of experience: 09 January 2025

Made it easy for me to understand and sorted it quickly as well

Date of experience: 12 January 2025

I've bought with Carphone Warehouse previously, I've never had any issues with them before and this time was no different. Great company to use everything runs smoothly.

Date of experience: 28 December 2024

Update - despite the reply from Carphone Warehouse and doing what they have asked, still nothing.
My advice, don't use this company.

Upgraded our sons phone through Carphone Warehouse.
Was offered 60 for the handset and then an additional 100 as an incentive to upgrade to a better Samsung.
We were then told after the phone was inspected (it was working fine) that we would only get 3 pounds for it.
Not happy of course so emailed to ask for either the phone back or the incentive amount to be paid.
The 3 pounds was paid and no sign, after 2 months of the 100 pounds incentive.
Customer service appalling, after 4 phone calls still nothing. Customer Service is not based in the UK.
Went into a store in Currys, was told that they can't help, they aren't Carphone Warehouse and can't help.
Really disappointed and won't be ever using Carphone Warehouse again.

Date of experience: 11 November 2024

Following up to my recent issue. Despite being promised to refund all my money. It has been a couple of weeks, and no refund. Each time I call up asking where my refund is, the customer service are blaming each other on who took me phone call and saying "they forgot to do it".

Still yet to see my money. However, receiving emails and messages asking me to delete my reviews.

Date of experience: 07 January 2025

The call back and purchase was very good. I'm always busy in the day so your staff member was very swift and knew the products very well .

Date of experience: 03 January 2025

Richard was absolutely fabulous, went above and beyond. Sorted everything out so fast. No hassle no communication barriers. The whole experience was fab from the minute the phone call started until the end. You need more staff like RICHARD!:) x

Date of experience: 19 December 2024

good job i order nd with in 48 hours iphone 16 promax in my hand

Date of experience: 03 January 2025

It was very easy to swap phones and get a great deal, no hassle , woman on the phone was very helpful and polite. Like the new phone.

Date of experience: 03 January 2025

Purchased a Contract from Carphone warehouse which came with a free gift. Upon receiving said gift, I noticed the item was faulty. The following day I went to a carphone warehouse store by my workplace, they were unhelpful so I went back to the store I took the contracts out with. I was told they don't deal with anything other than sales on Black Friday and to come back on Tuesday, as they wouldn't be able to hep cyber Monday either. Come Tuesday, I spoke to a staff member who advised the only thing I could do was return the contract as they couldn't process the item as faulty on the system. I told the staff member everything had already been transferred over to my new phone so wouldn't be possible. He said he would get someone to call me with a solution. I was never contacted, so went back into store the following week and spoke to the manager who was only willing to book it in for repair. When I refused the repair as I am in my rights to an exchange, he made false allegations regarding legal policies, was extremely condescending. I left and contacted customer service online, who abused they only deal with online deals. I got another number to contact, and I was told someone would contact me in the next 72 hrs - i was never contacted. I called again, to be told I would be contacted once again in 72 hrs, which I was however he informed me he was a curry's member and not carphone so couldn't access my account. He did transfer to another department, who said he would try and get this resolved and to wait for a call back in 72hrs. This was 3 weeks ago and I am still waiting for said call. I have since called to try and chase it myself, and was told the number does not deal with instore purchases.
Nobody wants to help resolve this issue. I am being passed from pillar to post and it's becoming really stressful and time consuming.

Date of experience: 25 November 2024

I recently had a call from Peter about my phone contract ending. He was super clear, really helpful, and took the time to understand what I needed. He helped me find the best deal for me without any hassle. It was such a smooth and easy process, and Peter was friendly and professional the whole time. Thanks, Peter happy new year!

Date of experience: 27 December 2024