Always get a great service from these guys and products always competitively priced!
CCTVTek Reviews 213
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4.2
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Found CCTVTek online and can’t fault them from start to finish. Great to deal with from sales and also technical issues when I installed my cameras. I would happily recommend them to any potential new customers looking for cameras.
Well priced equipment and delivery was prompt thanks again.
Now waiting 5 weeks to be refunded even though I returned the items to the listed returns address on their site via tracked service. I've only dealt with one person called Steph and unprofessional is an understatement. Disgracful service. I'd give 0 star rating if I could
Bought several CCTV systems from this website over the past year and I couldn’t recommend it enough for anyone who is after CCTV. It’s priced very competitively and there’s a huge range to chose from, everything comes packed together and they even throw in 10m premade cables for free with the option to purchase longer ones. I’ve never had any issues with missing items and delivery is very quick. Strongly recommended.
Company details
Information provided by various external sources
CCTVTEK is one of the UK's leading online CCTV equipment supplier, we stock a massive range of cameras, recorders, accessories and cabling. Our prices are guaranteed to be the best, free delivery and lifetime technical support to make us the first choice for thousands of CCTV professionals and retail customers.
Contact info
United Kingdom
- www.cctvtek.co.uk
Always get a great service
Always get a great service from these guys and products always competitively priced!
Date of experience: 21 February 2025
Pleasure doing business with CCTVTek
We’ve been sourcing Hikvision CCTV cameras from CCTVTek for a while now, and the experience has been nothing short of excellent. They consistently provide high-quality products at competitive prices, which has been invaluable for our business.
The stock availability is reliable, and they always ensure timely delivery, even for large orders. The packaging is secure, ensuring the products arrive in perfect condition every time.
What sets them apart is their customer service – the team is knowledgeable about the Hikvision range and always ready to assist with product recommendations or technical queries. They’ve also been very accommodating with custom order requests, helping us maintain smooth operations.
If you’re in the market for a dependable supplier of Hikvision CCTV cameras, I highly recommend CCTVTek. They’re a trusted partner for any CCTV business.
Date of experience: 29 November 2024
Unreliable, lack of responsiveness and inefficiency
I regret to say that my experience with CCTVTek has been extremely disappointing. As a professional embarking on my first project for a new customer, their lack of reliability has not only caused delays but also impacted my credibility.
Despite receiving the wrong product, I immediately sent an email to report the issue. However, there was no response the following day, forcing me to call them directly. To my dismay, I was informed that their management team doesn’t come in until later in the day—a frustrating and unprofessional approach, especially for time-sensitive matters.
CCTVTek’s lack of responsiveness and inefficiency have left me scrambling to reschedule installation and salvage my customer relationship. For potential customers, I strongly advise looking elsewhere or thinking twice before using their services. Reliable and professional support is crucial, and unfortunately, CCTVTek falls far short in this regard.
If you're looking for dependable service, this may not be the right choice.
Date of experience: 06 December 2024
CCTVTek camera specialist company
Found CCTVTek online and can’t fault them from start to finish. Great to deal with from sales and also technical issues when I installed my cameras. I would happily recommend them to any potential new customers looking for cameras.
Well priced equipment and delivery was prompt thanks again.
Date of experience: 19 September 2024
Excellent service!
Excellent service!! ***** returning customer. I have now bought 3 full systems for me and my family. Top quality cctv systems at good prices. Customer service on point and the guys are clued up. They were able to give tech support over the phone. Highly recommended.
Date of experience: 04 April 2023
Fantastic customer service and best…
Fantastic customer service and best sourcing price that I have managed to find in the UK.
Date of experience: 06 March 2023
5* service
5* service! Ordered a Hikvision ColorVu CCTV setup complete with 6 cameras, bases, DVR, hard drive and all the required power supply. All items were in stock and provided right away. Amazing customer service to help ensure everything was set up and working correctly also.
Date of experience: 07 April 2023
Missing items from the delivery
Missing items from the delivery. Still no update, lodged credit card claim
Date of experience: 01 February 2023
5* from me
5* from me. Never had an issue ordered camera systems for 2 houses and 2 business premises' and 1 enforcer alarm kit. 10/10 for delivery times and was quick to help when i needed some advice on an installation. Thanks will defo order again from CCTV TEK!
Date of experience: 07 March 2023
I contacted support team for advice…
I contacted support team for advice before ordering. All questions were answered quickly by email & phone. Order received within 2 working days with a tracked courier service, nicely packed including all instructions on how to setup NVR & CCTV. This was my second order within a few years and will be ordering again from CCTVTek.
Date of experience: 12 November 2022
Highly recommend 10/10
Highly recommend 10/10, Brilliant quality equipment.
Date of experience: 10 November 2022
Stay away
Stay away. I'm cctv installer. I ordered 8mp system. Recorder was second hand. I was proper disappointed. Even when I was send picture she said. What make you thinking is second hand. And 9 months later they even cancel my trade account. I can't plan job becouse she can provide delivery date. Just stay a way.
Date of experience: 11 November 2022
Great communication
Great communication, great prices.
All questions answered.
Good quality equipment.
Keep up the good work👍
Date of experience: 01 November 2022
Amazing customer service and after…
Amazing customer service and after care. Highly recommended. 10/10
Date of experience: 28 October 2022
Do not trust. Very poor sales and service.
Very poor sales and service. I ordered on Sunday two cameras with next day delivery option. We have a deadline on Wednesday. Nobody contacted me on Monday. When I rang them they said it will be dispatched tonight (Tuesday) It looks they do not have stock. Technical questions are not answered. Chat does not work. Very bad experience. I do not recommend. On the top of that that the customer support shouted at me and hung up. We ordered it on Sunday with NEXT DAY DELIVERY service. So we expect this on Tuesday not Monday but you did not even bother to contact me by Tuesday.
Date of experience: 11 January 2022
Reply from CCTVTek
Hi Tomasz
You placed an order on Sunday after 3pm, you received an email saying the orders are usually dispatched within 24-48 hours.
It is impossible for us to process orders from Sunday and have them delivered to you by Monday.
Sorry your experience with CCTVtek was not as expected.
This kind of customer service goes back to the 1950s
Apart from the product being excellent, that staff are even more so. I have had CCTV with an an NVR for 3 years now covering my home but it was just a cheap plug n play and no where as technical or does things like the one I bought to replace. The Hikvision NVR is a Rubik’s cube in comparison to the one I replaced. I telephoned for help and not only were things explained but also a technical engineer telephoned me back using a video link (WhatsApp) so he could see what I was doing and took me through the process I needed. Excellent, Excellent far and beyond normal customer service that we never seem to get these days, This is what customer services is all about making one feel special and appreciated for doing business......if only more companies and retailers were the same.
Date of experience: 09 September 2022
Reply from CCTVTek
Dear Leslie, thank you very much for your kind words, we are glad to hear that we could assist. We take pride in the after sales support we offer. If there is anything else we can do for you, please let us know!
Exceptional service and quality
Exceptional service, helpful staff and quality equipment. I've used cctvtek countless times and will continue to do so.
Date of experience: 09 September 2022
Poor aftersales
Poor aftersales
Ordered a new nvr and 2 weeks later they have no knowledge of my order and refuse to help. The technical help line is non existent.
Date of experience: 09 September 2022
Reply from CCTVTek
Hi Stewart. As mentioned via email, your query has now been escalated to Hikvison UK technical support.We have been trying to help via email and will continue to do so until we find a solution..
First class service
First class service. Really helpful on the telephone.
Date of experience: 16 February 2022
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