chXout® Reviews

58  Excellent
TrustScore 4.5 out of 5

4.7

In the Biotechnology company category

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Rated 4 out of 5 stars

costumer service is amazing…

costumer service is absolutely outstanding! respond time and is incredibly quick and always very helpful.
the only downside and i find is the price, and i understand that everything has become more expensive but we tried some other companies and they where half or more than half the price for a 2 day turnaround. and that is the reason i have only send pure peregrines this year as i have always had 100% accuracy with you guys.
but any birds that wasn't crucial i have send somewhere else, and they luckily came back accurate as-well.
3rd year i have been working with youbguys and honestly been a pleasure

Date of experience: 21 June 2024

Reply from chXout®

Thank you very much for providing your feedback, we really appreciate it. Our pricing is based on the associated costs of the service and as standard we will always repeat a sample up to 3 times (when possible) to achieve a result if required. We are always looking into ways to improve the service so will always try to take all feedback on board for future seasons.


Rated 3 out of 5 stars

One of the tests was incorrect...hr3…

One of the tests was incorrect...hr3 that came back a female in the results was a male

Date of experience: 17 June 2024

Reply from chXout®

Good afternoon, Thank you for leaving your feedback. From the information provided we have located what we believe to be the case in question and the data does show a clear female result. We would be more than happy to repeat this sample free of charge. Please contact us at sales@chxout.com by forwarding the test report so that we can confirm the case details and we will be happy to help.


Rated 5 out of 5 stars

Easy to use

Clear and easy to use web site

Date of experience: 20 January 2025

Reply from chXout®

Thank you for taking the time to leave a review it is very much appreciated


Rated 5 out of 5 stars

nice work

its our first time working with chxout, they have been very helpful over the phone and email, being quick to respond and explaining the process. I like how they let you know the sample has arrived and so far have had results back, when they said they would. I've only had 1 sample back so far that they were not a 100% sure about, but were honest in letting us know. the video on the website was good too, just interesting to see how the process works. all in all a good experience with them so far, I'm yet to see how the payment process goes, with the account system, but I'm not worried, going on the service we have received up to now.

Date of experience: 11 May 2023

Reply from chXout®

Thank you very much for taking the time to leave us your feedback, we really appreciate it.


Rated 5 out of 5 stars

Five star service

Five star service, fast and reasonably priced services
Very accurate results and even ran test again FOC when I wasn’t convinced of the initial result.
Used them year after after year and will continue to do so

Date of experience: 29 May 2023

Reply from chXout®

Thank you very much for taking the time to leave us your feedback.


Rated 5 out of 5 stars

Great service easy to use

Always easy to deal with and quick timely results. The improvements in paying online this year have saved alot of time. Clear instructions of how to send samples and once you have used them they send sample equipment ready for the new season

Date of experience: 05 June 2023

Reply from chXout®

Thank you very much for taking the time to leave your feed back. We look forward to working with you again


Rated 5 out of 5 stars

Excellent communication

Excellent communication from Rachel . The new system is easy to use and they never forget to send kit out before breeding season starts. Any emails answered within hours .

Date of experience: 17 June 2023

Reply from chXout®

Thank you very much for taking the time to leave your feed back. We really appreciate it


Rated 5 out of 5 stars

Great service and extremely fast also…

Great service and extremely fast also very happy to use this service and looking forward to using it again. Best of luck to all at chXout and really appreciate the service.

Date of experience: 19 June 2023

Reply from chXout®

Thank you very much for taking the time to leave your feed back. We really appreciate it.


Rated 5 out of 5 stars

An Excellent service

An Excellent service, i was kept informed of what & when things happened. Will definitely be using again.

Date of experience: 26 June 2024

Reply from chXout®

Thank you very much for taking the time to leave your feedback, we really appreciate it.


Rated 5 out of 5 stars

Great service

Always my 'go to' for sexing birds of prey. Have always had a great service and fast turnaround, accurate results. Wouldn't go anywhere else.

Date of experience: 15 May 2023

Reply from chXout®

Thank you very much for taking the time to leave us your feedback, we really appreciate it.


Rated 5 out of 5 stars

Always very professional.

Always very professional.Great online service for completion of forms to payment.Excellent customer service.Have used for several years and know I can always rely on them.

Date of experience: 20 May 2024

Reply from chXout®

Thank you very much for taking the time to leave feedback, it is much appreciated.


Rated 5 out of 5 stars

Very pleased

Very pleased, always excellent service. Now they have an easier on line form as well.

Date of experience: 04 June 2023

Reply from chXout®

Thank you very much for your feedback on our bird sexing service. We really appreciate it.


Rated 5 out of 5 stars

An easy to use service

An easy to use service. Results always on time. Good communication and great results.

Date of experience: 06 June 2024

Reply from chXout®

Thank you very much for taking the time to leave feedback, we really appreciate it


Rated 5 out of 5 stars

Excellent

Great service.
Excellent advice from Rachel.
Results came one day early.

Date of experience: 04 May 2023

Reply from chXout®

Thank you very much for taking the time to leave your feed back. We look forward to working with you again.


Rated 5 out of 5 stars

Super fast service

Super fast service, with a straightforward and easy to deal with process. Thanks!

Date of experience: 01 June 2023

Reply from chXout®

Thank you very much for taking the time to leave your feedback. We really appreciate it.


Rated 5 out of 5 stars

Great service

Great service, always keep you informed and quick results

Date of experience: 06 June 2023

Reply from chXout®

Thank you very much for taking the time to leave your feed back. We really appreciate it.


Rated 3 out of 5 stars

Some goods

DNA’s test not good ready for oh well

Date of experience: 30 March 2023

Reply from chXout®

Thank you for your review. If you would like to provide us with any further feedback please do not hesitate to email sales@chxout.com and we will be happy to help.

We understand it took a while for us to receive your samples due to a mistake with the postage. Our out of season turnaround time and expected due date was communicated on the sample receipt email. Following a phone message querying the status of the report we advised that further lab work was needed with results expected the following day on the sample due date. The report was provided on the due date advised in the sample receipt email.