CompleteGolfer.co.uk Reviews

705  Excellent
TrustScore 5 out of 5

4.9

In the Golf shop category

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Reviews4.9

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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Always pick up the phone and do what they said they would do within minutes! Will definitely be ordering from them again.

Date of experience: 13 January 2025


Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with
I have order a number of items via the website and all have been perfectly delivered. Great service and prices

As a result of the superb service I had received I decided to get some new clubs custom fitted and travelled over 150 miles to meet Adam. It was a well worthwhile journey. Adam was extremely helpful and knowledgeable and his expert and friendly advice resulted in a perfect set of clubs far superior to those I had been advised to get by another supplier. The custom fitting facility is superb and the shop is well worth a visit The other members of staff I met there were equally friendly and helpful.

I really cannot recommend this company highly enough. Also Adam is a real credit to them.

Two of my friends are already planning a trip to see Adam to get some new clubs after seeing mine and hearing of the exemplary service.

Date of experience: 04 December 2024


Rated 5 out of 5 stars

My wife ordered a pair of motocaddy…

My wife ordered a pair of motocaddy electric mittens and the delivery was delayed due to carrier issues on Christmas eve, Although not the fault of the complete golfer shop a gentleman called Fenton dealt with the issue promptly and called me back as promised !
Great customer service, many thanks Keith on behalf of Lorraine

Date of experience: 24 December 2024


Rated 2 out of 5 stars

Poor customer service

Wrong product shipped, ordered a driver but wrong flex sent, decided to keep product. Contacted them twice expecting at least an apology but nothing. Very poor customer service

Date of experience: 14 December 2024

Reply from CompleteGolfer.co.uk

Thank you for your review I am sorry to hear about the experience you have had, we always aim to resolve any issues as soon as possible and I am concerned that we have failed on this occasion. If you would be able to email me an order number I will look into the issue and if nothing else as least offer something by way of compensation.

In the meantime please accept our sincere apologies for the inconvenience caused by this error.

My email address is keith@completegolfer.co.uk

Regards
Keith
Customer Services Manager


Rated 5 out of 5 stars

Ordered a few items for delivery to…

Ordered a few items for delivery to France, my questions about EU delivery were answered promptly via email and customer service is second to none. Prices the best I could find. I will definitely recommend complete golfer to my friends.

Date of experience: 07 December 2024


Rated 5 out of 5 stars

excellent service with help to buy golf…

excellent service with help to buy golf shoes. Such a difficult way to purchase on line but made simpler by good telephone assistance and free return policy. Next day delivery was perfect and easy to track, making the process much easier. I will continue to check the site for my next purchases.

Date of experience: 16 October 2024


Rated 5 out of 5 stars

Great after sales service

Had an issue with a golf bag due to a manufacturers glitch bought from these guys. Emailed them along with a photograph of the problem. They were extremely quick in providing an exchange bag. Excellent swift service hassle free. I’ll definitely be using this company for future purchases.

Date of experience: 01 October 2024


Rated 5 out of 5 stars

The best golf store around

My recent customer experience of Complete Golfer was fantastic, with outstanding customer service and extremely friendly and helpful staff. I can’t thank the team enough for going over and above, in particular Adam. 5 stars all the way and definitely the best golf store around.

Date of experience: 08 November 2024


Rated 5 out of 5 stars

Great service...again.

Easy to use website. So much product information made finding the best option in clothing, from the massive range, very easy.
Payment was a breeze and it was delivered undamaged and in the time frame promised.
I will definitely use Complete Golfer again.

Date of experience: 16 October 2024


Rated 5 out of 5 stars

Best on line golf store

Not one for words. However you place an order. Delivery is on time and goods are always correct and of great quality also prices are competitive. Please continue with this service.

Date of experience: 23 October 2024


Rated 5 out of 5 stars

Motocaddy eletric trolley & Bag

Excellent service and good communication all round, very competitive price with no gimics that you see with other golf suppliers. Very pleased with the items I bought and arrived within a few days of buying them. Well done to your team...!

Date of experience: 16 October 2024


Rated 5 out of 5 stars

Outstanding service, super impressed.

Started using CompleteGolfer about 6 months ago and every experience just gets better. Cracking price matching and super fast delivery. I’d just purchased a new driver and could tell within first week that wasn’t the right spec for me (my fault) so used the 30 day club return policy. Spoke to store and arranged a new driver which arrived next working day. They also collected the one I was returning. Absolutely outstanding service. CompleteGolfer will be my first choice going forward. Super impressed.

Date of experience: 25 November 2023


Rated 5 out of 5 stars

First class service

First class service. My original parcel suffered damage at the hands of the courier. After contacting them, Clive called back and sorted a next day delivery and return - couldn’t have done better. Many thanks guys.

Date of experience: 24 July 2024


Rated 5 out of 5 stars

Fitting service

Twice now I've booked a fitting through Complete Golfer (first for Driver and 4 wood, then last week for a driving iron). Each time I have been lucky enough to have David Bunker at Moor Park GC - he's superb. He uses the Trackman data brilliantly to get you fitted with the best possible tools. He's patient, knowledge and professional. I couldn't recommend the process more readily.

Date of experience: 18 October 2023


Rated 5 out of 5 stars

Best Golf Shop Experience Ever

What fantastic service. Spent 90 minutes trying putters with help and advice from 3 staff including the manager, I actually didn't end up buying one as they help me find the right one but the correct length is no longer available from the manufacturer.

They were patient and knowledgeable and didn't pressure me into buying for the sake of it.

Special thanks to Toby for spending time locating certain models and helping me with specs.

Will certainly be going to them first in future. Well worth my 73 mile drive to go see them in Northwood.

Date of experience: 18 January 2024


Rated 5 out of 5 stars

Honestly the best golfing experience…

Honestly the best golfing experience I’ve ever had (better than playing). Austin who was looking after me was phenomenal and so knowledgeable. I’m a restive newbie so he took me through all the gear and gave me some fantastic advice and now I’ve really felt my game go up a notch. I’ll definitely be coming back soon.

Date of experience: 13 April 2023


Rated 5 out of 5 stars

Placed my order by phone

Placed my order by phone , my call was answered promptly and the guy I dealt with was extremely helpful. He confirmed my delivery would be the following day and it arrived exactly as promised , I could not ask for better service.

Date of experience: 21 August 2024


Rated 5 out of 5 stars

I had a 18mth old sim2 driver that had…

I had a 18mth old sim2 driver that had bottom crown fall off. Emailed complete golfer next day they emailed me. I posted club to them Next day they sent it to Taylormade a week later I received a new stealth 2 driver from Taylormade It came without a headcover I said is this normal to complete golfer two days later a stealth 2headcover arrived from them. The service was excellent the best I’ve received from a golf company they deserve 5atars phil

Date of experience: 29 October 2023


Rated 5 out of 5 stars

Amazing service

I recently ordered two wedges after a great fitting session (plaudits Dave Bunker) and received a call late yesterday afternoon that they had arrived. I shared I am on a golf trip from this morning and Alex in the shop responded by personally delivering the clubs to my house last night. This was way beyond the call of duty, amazing service and really much appreciated.

Date of experience: 15 May 2024