eSpares.co.uk Reviews

I have used e-spares before. This time they weren't the cheapest, but I could feel confident that the parts they provided would fit my appliance and I was able to repair two different functions of my 27 year old dishwasher successfully. The links to "How to" videos for the part you have bought are always helpful, although I had to watch videos before I ordered my parts as I needed to diagnose the problem and assess whether a repair was within my skill set first. The parts came swiftly and safely, which is always important

Date of experience: 13 December 2024

Correct part supplied by Espares next day, as promised. Video very helpful in fitting new lock to dishwasher door, which is now working perfectly again! We've used Espares several times over years and always had good service.

Date of experience: 13 December 2024

I ordered a drain hose for my dishwasher, but unfortunately when it arrived, I realised I had ordered the wrong product. I contacted customer service, who were excellent. I was given a no hassle refund and didn't even have to return the product. Well done, so nice to receive such excellent customer service with no quibble. Would highly recommend this company

Date of experience: 12 December 2024

Great service and I would definately recommend.
I ordered the item on a Friday on standard 3-5 day delivery and was amazed when it turned up on the Sunday evening.
Also, I was kept up to date with my order tracking from the beginning.
I have used this company before and was pleased then too.
Unfortunately, I need to return the item, so will see how they are with returns shortly.

Date of experience: 20 December 2024

The website is very well laid out to find the correct spare part for your appliance.

The fitting videos are very helpful, I surprised myself by successfully replacing a broken tumble dryer belt.

Would definitely use again!

Date of experience: 29 November 2024

Cooker oven stopped heating Sunday 22 December element blown.ordered new part paid extra for delivery part arrived Christmas Eve morning fitted new part now working.Thank you espares Merry Christmas.

Date of experience: 24 December 2024

Great service every time I’ve used eSpares. Always prompt service and very impressed with the latest purchase of oven knobs. Weren’t expecting them to arrive until after Christmas due to bank holidays and limited deliveries but they came with 48 hours of ordering. Well impressed and thank you.

Date of experience: 19 December 2024

No woman wants the element in her cooker to explode just a few days before Christmas.
I knew what I had to do and I ordered a new element from eSpares and 2 days later the element arrived and everything was back to normal.
Thank you for saving Christmas for me and all my family.

Date of experience: 19 December 2024

Fairly easy webpage to browse and find item(s), delivery as promised with good packaging all round, second time I've dealt with them, never an issue

Date of experience: 19 December 2024

Have used you before
You website is easy to navigate you have a comprehensive range at sensible prices
And your next day delivery saved Christmas 😀

Date of experience: 20 December 2024

Fantastic customer service. Staff were extremely helpful. Product arrived well packaged. Royal mail failed to deliver the first parcel but Espares dispatched a replacement immediately which was delivered the next day. Thank you to all their staff.

Date of experience: 13 December 2024

I ordered a replacement part for a Samsung Fridge Freezer, this turned out to be the wrong hand, but was taken back right away, on the free no quibble returns system.

Date of experience: 19 December 2024

Ordered at about 7pm on the Thursday before Christmas and the item arrived next day via DPD express delivery. Excellent service

Date of experience: 20 December 2024

Received a broken draw damaged in transit. Customer service sorted it straight away and sent a replacement out which was delivered within a couple of days

Date of experience: 13 December 2024

Sorry but customer service for contact is disgusting. Telephone with a high charge call rate. Amazed to see ESpares part of Screwfix who I’ve always been good till now. Returned a part that was meant to be compatible to the cooker I needed the element for but wasn’t and sent it back and still to hear of a repayment. Part sent back as received so is fully usable. I look forward to hearing on this otherwise a zero score would be warranted.

Date of experience: 12 December 2024

The items ordered arrived quickly by post, safely packaged and undamaged, and worked well. Perfectly happy with ordering through eSpares again.

Date of experience: 06 December 2024

Placed order Friday PM and expected delivery following Monday. I unexpectedly received order on Saturday afternoon. Many thanks to you and DPD for a great service.
I will not hesitate in ordering again from you.

Date of experience: 20 December 2024

Item received within 24 hours of ordering. Dishwasher now working as it should.
It was easy to search for and order the part required. Would recommend eSpares.

Date of experience: 19 December 2024

Despite my Kenwood Chef being really old, I was able to locate the model and order the part I wanted, easily. I arrived promptly and fitted- delighted customer!

Date of experience: 06 December 2024

I opted for next day delivery payment as I really needed the part
It didn’t arrive when it should’ve
After making contact to ask where the item was I was awarded a £3 compensation
Not ideal and not totally satisfied which is were every company should want a customer to be

Date of experience: 19 December 2024