Fresh Prep Reviews

1,200  •  Excellent
TrustScore 4.5 out of 5

4.4

In the Meal Delivery category

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Reviews4.4

1,200 total


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Rated 5 out of 5 stars

Convenient and delicious

This is a very convenient service for our family. The ingredients and menu are fresh and we like the zero waste concept. We’ve tried other meal kits and this is our favourite so far.

Date of experience: 29 January 2025


Rated 5 out of 5 stars

Best meal prep service, hands down.

I’ve tried all the meal prep companies out there, and nothing comes close to Fresh Prep. I love their reduced packaging, very reliable and communicative delivery, 10/10 flavors in every mean, high quality ingredients, and portions that actually leave my family full and satisfied.

Date of experience: 11 January 2025

Reply from Fresh Prep

Thank you for your incredible review! We’re thrilled to hear how much you appreciate our reduced packaging, reliable delivery, flavorful meals, and satisfying portions. Your support means the world to us, and we can’t wait to keep serving you and your family!


Rated 5 out of 5 stars

Best prep food out there

Honestly I have tried all other food prep ones and always strained away due to the price but it is honestly so so so worth it

Date of experience: 08 January 2025

Reply from Fresh Prep

Thank you for your amazing feedback! We’re thrilled to hear that you find our service worth it and appreciate the value we strive to provide. Your support means so much to us, and we look forward to serving you again!


Rated 5 out of 5 stars

The recipes, produce and delivery are Fantastic!

The recipes are fantastic. 3 nights a week it feels like we're going out to a restaurant with how great quality the food is.

I love that fresh prep uses local produce and meats. That's probably the reason I signed up with them instead of others.

The delivery system is flawless , never had any issues at all! And the text message with the delivery time is so handy.

Date of experience: 09 December 2024

Reply from Fresh Prep

Thank you for your amazing review! We're so glad to hear that our meals bring restaurant-quality dining to your home and that you appreciate our focus on local produce and meats. It's wonderful to know our seamless delivery system and handy text updates have made your experience even better. Your support means so much to us—thank you!


Rated 5 out of 5 stars

So far it has been AMAZING.

I have been using Fresh Prep for a few weeks now and I have to say it is a fantastic service. The food is likely the best out of all the services I have tried and I find that less prep is involved with the dishes and the flavours are always unique. We have encountered a few delivery issues, but Fresh Prep customer service is always amazing and assists whenever they can. I have and will continue to recommend Fresh Prep.

Date of experience: 18 December 2024

Reply from Fresh Prep

Thank you for your wonderful review! We're delighted to hear you're enjoying the unique flavors and ease of preparation with our meals—it’s great to know we stand out among the services you’ve tried. While we’re sorry to hear about the delivery issues, we’re glad our customer service team could assist and make things right. Your recommendation means so much to us—thank you for your support!


Rated 4 out of 5 stars

Most meals are really good and easy to…

Most meals are really good and easy to prepare. Deliveries are always reliable. My recent order the spinach and goat cheese quiche was delicious. I got my son the crepes as he does not like eggs. The crepes were not good and had a bad after taste. He could not eat them. I have liked the majority of meals I have ordered. It has my kids being more adventurous to try things too and to cook with me.

Date of experience: 18 December 2024

Reply from Fresh Prep

Hi there Debbie, thank you for sharing your feedback. We are so sorry you didn’t have a great experience with our crepes. If you haven't already, please send an email to hello@freshprep.ca or give us a call at 1-800-808-4997. We always want to make sure we're documenting feedback like this, so we can use it to improve, and if we can, make things right by you.


Rated 5 out of 5 stars

The quality of this food is…

The quality of this food is outstanding, if the service can equal the quality of the food, we will never leave

Date of experience: 05 January 2025

Reply from Fresh Prep

Thank you for your kind words! We’re thrilled you love the quality of our food and are committed to ensuring our service matches that standard. We look forward to continuing to exceed your expectations!


Rated 5 out of 5 stars

Fresh Prep is great!

We have only been customers for two months but so far, we have loved the variety of recipes, clear instructions and freshness of the food. We've liked every recipe we've tried. And the best part is we don't have to ask ourselves "What's for dinner?" We find we're not spending any more on groceries than before and we're making fewer trips to the store. And nothing goes to the landfill!

Date of experience: 03 December 2024

Reply from Fresh Prep

Thank you for sharing your experience! We’re delighted to hear that you’ve been enjoying the variety, freshness, and convenience of our service. It’s wonderful to know that our recipes have been a hit and have made dinner planning easier for you. We’re especially thrilled that our approach has helped reduce food waste while keeping your grocery budget on track. We’re so glad to have you with us!


Rated 1 out of 5 stars

The delivery app first said that the…

The delivery app first said that the driver had one more stop before delivering to us. Expected delivery time was to be 1:35 p.m. At 5:15 p.m. there was still no delivery. My husband phoned the number provided in the most recent text and was assured by a person that delivery would be at 5:35. Actual delivery was at 6:50 p.m. We plan to cancel our planned orders.

Date of experience: 30 October 2024

Reply from Fresh Prep

Hi there Chef, thank you for taking the time to reach out to us. We are so sorry you didn’t have a great experience with our service. We apologize for the inconvenience caused by the erroneous information from our ETA tracker, and we understand how frustrating that must have been. Our Customer Service team has reached out to you via email, and we hope to hear from you soon so we can make things right. If you need further assistance, please don’t hesitate to give us a call at 1-800-808-4997. Your feedback is invaluable as we work to improve.


Rated 5 out of 5 stars

So far, so good

I've tried about 4 different food companies but this one stands out above the crowd. My major qualm has always been packaging which Fresh Prep has solved. Next is minimum order quantity, Fresh Prep allows for smaller orders. Then there is that "signature" taste that make a company's recipes resemble each other after a while. Well, so far Fresh Prep hasn't fallen into that trap either. Unique, interesting and a wide variety of grown-up flavours. Hope you keep it up!

Date of experience: 15 October 2024

Reply from Fresh Prep

Thank you for the fantastic review! We're thrilled that our efforts in packaging have made a positive difference for you, and that you're enjoying the flexibility and variety of flavors we offer. Creating a diverse range of exciting, high-quality meals is what we strive for, so it's wonderful to know we're delivering that experience. We truly appreciate your support and look forward to continuing to bring you more great meals!


Rated 4 out of 5 stars

Love the environmental safer packaging

Love the environmental safer packaging! Love the variety of food! Love the explicit, step-by step instructions. Having some issues (and therefore overcooking some food) with differing definitions of "medium high" etc. Was not keen on recently having to make the goat cheese and parsley "balls". Couldn't have sprinkled goat cheese worked as well?

Date of experience: 03 October 2024

Reply from Fresh Prep

Thank you for sharing your thoughts! We’re thrilled to hear you appreciate our commitment to environmentally friendly packaging and the diverse range of meal options we offer. It’s great to know that our detailed cooking instructions have been helpful.

We understand your concerns about the Roasted Squash & Pear Salad, particularly the extra step with the goat cheese. We can definitely see how using crumbled goat cheese might be more convenient, and we’ll pass this feedback along to our culinary team for consideration.

If you have any other suggestions or questions, don’t hesitate to reach out. We’re here to help make your cooking experience as enjoyable as possible!


Rated 4 out of 5 stars

Good recipes for the most part

Good recipes for the most part, however some ingredients are consistently not good quality:

- cut mango - does not last at all, if not used on the same day, you need a different system for mango.

- green onions& chives always brown

- tomatoes & avocado are ALWAYS hard



Date of experience: 27 September 2024

Reply from Fresh Prep

Thank you, Xeniya, for your review! We’re glad to hear you enjoy our recipes, but we appreciate your feedback regarding the quality of certain ingredients. At Fresh Prep, we strive to provide our customers with the best quality ingredients, and issues like this are not part of our goal. In the future, please don't hesitate to send an email to hello@freshprep.ca or give us a call at 1-800-808-4997. We want to ensure we're documenting feedback like this to improve our service and, if possible, make things right for you. Your insights are invaluable, and we appreciate your support!


Rated 4 out of 5 stars

Good variety and easy recipes

Good variety and easy recipes. Only draw back is that some produce occasionally isn't in good shape (especially avocadoes).

Date of experience: 18 December 2024

Reply from Fresh Prep

Hi there Lana, thank you for sharing your feedback. We are so sorry you didn’t have a great experience with our avocados. If you haven't already, please send an email to hello@freshprep.ca or give us a call at 1-800-808-4997. We always want to make sure we're documenting feedback like this, so we can use it to improve, and if we can, make things right by you.


Rated 5 out of 5 stars

The best meal prep/delivery service out there!

There are so many things great about FreshPrep. The produce is always fresh and the meat is nice. The meat portions are not massive, but they’ve always been enough to fill us, and I’d much rather have a slightly smaller portion of quality meat than a large portion of not-great meat. I absolutely love the zero-waste nature of the packaging. I’m obsessed with the hard plastic containers they usually pack stuff in, that generally contains all your ingredients besides meat and then you just have to rinse them and put them back! So easy! With certain meals, sometimes there is a lot of soft plastic packaging which I don’t love - I definitely prefer the hard plastic containers - but they do offer that you can rinse your soft plastics and return them as well, which I will start doing. The soft plastic packaging sometimes has stickers on it to say what it is, which is great, because sometimes spice mixes look very similar. When there are no stickers, we have accidentally mixed up the spices a few times, so the stickers are really appreciated!! Every recipe we have made, we have enjoyed. They’re either good/tasty, or REALLY delicious! I love the flexibility, too - being able to adjust how many meals/servings we get each week is extremely helpful since my work life can be somewhat unpredictable, needing to travel for work on fairly short notice sometimes. Some weeks we may only be interested in two of the available meals so we can adjust our selections for that as well, but they have tons of options every single week. And - you can pause for a week, too, if you’re travelling or not home! I will say, the recipe cards usually say 30-40 min for time, but it usually takes me about an hour from pulling ingredients out to eating, but I’m quite slow and methodical with my cooking 😂 I’m really enjoying being able to cook restaurant-quality meals at home without having any food waste, and I’ve priced out how much it would cost me to buy all the ingredients at the store, and it’s far more economical to do it this way and then not have any food waste. I’ve also now seen they’re adding some grocery options that you can select on your orders which is also helpful! All in all I’m really impressed. We had tried other meal prep/delivery options before and were never very impressed. And - with FreshPrep you earn points on orders that eventually add up to save some $$ on a future order! FreshPrep has exceeded our expectations and we love that it’s a local company!

Date of experience: 14 January 2025

Reply from Fresh Prep

Thank you for such an incredibly thoughtful and detailed review! We’re delighted to hear how much you’re enjoying the freshness of our ingredients, the zero-waste packaging, and the flexibility of our service. Your feedback on the portion sizes, spice labeling, and soft plastic packaging is very helpful, and we’ll continue to improve based on insights like yours. We’re thrilled to exceed your expectations and are so grateful for your support of our local company. Looking forward to serving you again soon!


Rated 5 out of 5 stars

They're the best

They're the best! Gourmet recipes, big portions, great variety, fairly sustainable packaging. I've tried at least four meal prep services and they're by far the best. I've been a customer for at least 6 years. They also don't have the sleazy practice of pestering people to the end of time to re-subscribe. They do everything well.

Date of experience: 21 November 2024

Reply from Fresh Prep

Thank you so much for your kind words and long-standing support! We're thrilled to hear you've enjoyed our gourmet recipes, generous portions, and sustainable approach. It means the world to us to know we've stood out among other services you've tried. Your loyalty over the past 6 years truly inspires us to keep doing what we do best. We're grateful to have you!


Rated 5 out of 5 stars

One-month ordering Fresh Prep

We've been ordering Fresh Prep for a little over a month now, and we are very happy with our decision to choose Fresh Prep. Meals are very tasty, decent sized portions, ingredients are fresh, minimal waste, and we get to try something new each week. In the past month, we've enjoyed flavorful meals including veggie options, fish, lamb, shrimp, chicken, and beef. I love the Sunday delivery option for my area!

Date of experience: 30 September 2024

Reply from Fresh Prep

Thank you for your wonderful review! We're thrilled to hear you're enjoying the variety and freshness of our meals, along with the Sunday delivery option. Your support and feedback mean so much to us, and we look forward to continuing to serve you delicious meals!


Rated 1 out of 5 stars

A big mistake!

We tried two recipes, tossed the third in the trash and then cancelled. The produce was rotten (black and slimy). The shrimp and the onion had also gone off and something we ate gave us gastrointestinal problems. Upon cancelling ("pausing", they won't let you actually cancel) we received a threatening email from Fresh Prep customer service. All in all, a big mistake!

Date of experience: 12 February 2024

Reply from Fresh Prep

Hi there Rob, thank you for sharing your feedback. We are so sorry you didn’t have a great experience with our service. If you haven't already, please send an email to hello@freshprep.ca or give us a call at 1-800-808-4997. We always want to make sure we're documenting feedback like this, so we can use it to improve, and if we can, make things right by you.