3,234 total
This is the first time I've used Goodlord as part of a new tenancy and I was really impressed. It was super easy to use, the bot feature helps you navigate through each step and it's good to see where you are in the process of finalising your referencing/payments. Took me 20 mins max to complete everything. If I ever have any future tenancies, I hope that the landlord or agency use Goodlord!
Date of experience: 13 January 2025
Attentive and helpful, the person I spoke to was friendly and talked clearly through all the options I might have so that I could get the cover I wanted at my preferred price
Date of experience: 13 January 2025
The service was so quick and efficient, no hassle, filling in the details took 20mins max and full referencing completed before end of day. I've done referencing though good lord twice for different properties and both have been really smooth. 10 out of 10
Date of experience: 06 January 2025
Lucas was informative and helped resolved the issues that my tenants were facing.
Thanks so much Lucas :)
Date of experience: 13 January 2025
They get everything done for you on time.
Really appreciate their work. Very professional and helpful.
Been in contact with jack, does his best. ��
Keep it up
Date of experience: 08 January 2025
Paul the advisor was really helpful, he went through all the options and only added what I wanted, he didn’t try to convince me to add anything I didn’t want.
Overall a very pleasant experience
Date of experience: 02 January 2025
Heather was super helpful. She managed to sort my problem in less than a minute through, what i can call it, a genius platform, in which you can share the screens and she could see/guide me what my next step is to do. Many thanks again Heather!
Date of experience: 07 January 2025
Heather was excelent and spot on. Sorted out my problem in 2 seconds and reassured me at every step. Made me feel confident and not scared to follow the steps she asked me. Thank you again.
Date of experience: 03 January 2025
So simple to use. Very clear instructions. Exceptional response time. Felt assured throughout the process. Best interactive process I have come across.
Date of experience: 03 January 2025
I had a great customer service from Joseph who was very polite and helped me sort out the issue I was having with Goodlord/Vouch very quickly! :)
Date of experience: 02 January 2025
Fast track to provide reference and easy way and clear instructions. I believe one of the best platforms for referencing
Date of experience: 04 January 2025
I've been in the industry 24 years and can honestly say that the service offered by way of rent protection to landlords is shocking.
At no point has the rent been paid anywhere near on time and I have to chase for payment on behalf of my client time and time again.
Evicting tenants is stressful enough for landlords, but the added stress from not bothering to pay the rent efficiently makes life even worse.
I have even recently asked to deal with a senior person and requested their complaints procedure, but not even the courtesy of a reply.
I will not be using Goodlord going forward, as there is no customer service and my experience has been terrible!
Daniel Redman
Date of experience: 27 December 2024
We've never signed up to them or give any consent for anyone to provide both our phone numbers to them when we moved to a new rental property a month ago. They continue to call both me and my partner, leave voicemails and its borderline harassment at this point. If someone don't call you back they are clearly not interested.
Please stop calling us both constantly, we did not consent for our phone numbers to be shared to them.
Date of experience: 18 December 2024
There is constant issues with guarantors. Managing student lets we have ALOT of guarantors and encounter issues weekly with the Goodlord systems when a tenant adds either the wrong guarantor or the wrong email address. When you remove them to let the tenant add a new one it locks the account and only Goodlord support can fix it. Time consuming and inconvenient.
Date of experience: 20 December 2024
They failed to add my landlord's reference to my application, I had to chase it. I started using their partner's utility transfer services and was quoted 506 pounds per month for energy and water for a two bedroom flat (was quoted 79 by other providers independently for reference). So I obviously didn't sign up for anything but still somehow ended up with an account at the energy provider and will be charged for a period where I wasn't even living at the property.
Date of experience: 29 December 2024
The customer support experience is now much better than previously when agents were allocated certain teams. Today my query was answered very promptly and concisely but also in a very friendly manner by Heather.
Date of experience: 10 December 2024
Only one review has been verified - every other one has not and the service is beyond rubbish. Unclear why any agent would think this is straightforward. Further, the application asks for information way above what is required. It is a hoax.
Date of experience: 12 December 2024
Chat box dealt with solution very quickly within 2 minutes.
Date of experience: 08 January 2025
Heather has answered quite a few queries for us since we first onboarded with Goodlord and has been super helpful and very quick in getting back to us. It's a real relief to know there is good, on-going support.
Date of experience: 25 November 2024
After a few technical hitches with online application, I managed to speak with the most friendly, helpful lady - Poppy, who guided me effortlessly through the whole process. Thank you so so much. She's a great asset to your company.
Date of experience: 22 November 2024
