157,308 total
Passed my test was looking for a cheap insurance, got hasting direct as it offered the most for the price, 6 days later I was hit and they drove off, rang hasting and they delt with it all very quickly. No excess to pay and my no claims is protected. Kept me up to date throughout & reassured me.
Date of experience: 05 February 2025
Stacey , Mel , felicity from recovery team very good members of staff kept me up to date with all going on in the background from turbulent time I have had many thanks I did promise I would leave this review. They are all a credit to the organisation.
Date of experience: 04 February 2025
I’m always very vigilant with renewing my work van insurance. I’m not lazy and shopping around is no trouble at all. I have auto renewed with Hastings Direct this year (2025) because they have come through with the best quote. As a van driver and business owner I feel we get ripped off with policy prices but this year Hastings have come through for me. Only a few quid extra a month. Fingers crossed they do the same every year. Happy customer in South Manchester. Well done Hastings you saved me a job.
Date of experience: 05 February 2025
I got a quote via your online website and wanted to call and get some more info before I went ahead and purchased- I spoke to Peggy in the private car sales and she was so so lovely, very professional and informative- any questions I had she gave me info instantly- she has amazing customer service and made me feel very secure in my purchase!
Give Peggy a bonus!!
Thanks again <3
Date of experience: 31 January 2025
Reply from Hastings Direct
Hi Charlotte,
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for Peggy's service.
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant colleague.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
On car insurance policy, the quote value was unpredictable. The difference between comparison sites and what was offered as a discounted multi car policy increased by £400 based on the same data. Wording on Hastings site makes it unclear and unless you screenshot the various quotes there customer service think you are the problem. Had to cancel and get it refunded.
I'd avoid in the future as a frustrating waste of time.
Date of experience: 29 January 2025
Excellent Staff. Rahima helped me with my issue and really went the extra mile around what was originally a complex issue. She was both intelligent and caring when getting to the solution.
Date of experience: 05 February 2025
I contacted Hastings to make a couple of changes to my policy. The person dealt with my call efficiently, was friendly & courteous. The changes were made and no fee applied.
This contributed to a good initial experience with this insurance company.
Date of experience: 27 January 2025
I had to cancel my policy due to the sale of my business. The agent, Jack T dealt with me in a professional and friendly manner. He wasn’t pushy and sales oriented, instead he was focussed on achieving a happy customer who may one day return with other business. Other Insurance companies take note! Thank you Jack.
Date of experience: 03 February 2025
Reply from Hastings Direct
Hi Andrew,
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for Jack's service.
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant colleague.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Ease of application. As a pensioner nothing annoys me me more than over complicated nonsense when filling in application forms. This was easy. Many thanks.
Date of experience: 29 January 2025
Very disappointed in this company. Was pre approved for a loan with Hastings via clear score I went through the application to be told they needed more information. 24 hrs later they asked for more information which I gave within minutes I was declined. Please stop saying customers are pre approved when they are not. After reading reviews kind of glad I did get declined!!🤣
Date of experience: 05 February 2025
First of all, the person who I spoke to on the phone was very kind, and he was patient, so I would like to thank him, however I don't know his name. Hastings Direct was the cheapest insurance I could find on the market after I had used confused.com to get a quote. Black box is very easy to set up along with the app. All of the trips are auto recorded and the judgement / final score on the black box you receive isn't too harsh. Thank you Hastings Direct for cheap insurance, this is why I give it 5 stars.
Date of experience: 04 February 2025
Reply from Hastings Direct
Hello George, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. I’ve sent your comments to the colleague you mentioned and their team leader. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Not had a problem with this insurance company yet, loving the fact i can check my driving score and see what needs to be improved on.
Although i had concerns about a black box/tracking device it pay off.
Date of experience: 04 February 2025
Reply from Hastings Direct
Hello Thomas, I'm glad you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
I would recommend anyone give these a ring and get a quote might just saved you a few quid I found them to be helpful very cheap and such great insurance cover
Date of experience: 05 February 2025
Having required to initiate the car policy by telephone I had my call answered very quickly by someone who was knowledgable and attended to detail. Nothing seemed too much trouble and the policy was attended to with patience and pleasantness. Well done.
Date of experience: 27 January 2025
Reply from Hastings Direct
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Although not actually claimed for anything, hopefully I won’t!,
The price quoted (although not the cheapest) was value for money and services provided are excellent! This was a vast improvement on my previous car insurance company both cost and services.
Date of experience: 03 February 2025
Reply from Hastings Direct
Hi Kelvin,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Amazing, the app is super accessible and has everything I need on hand. I love the feature where I can see what points to work on with my driving and helps me to become safer on the roads.
Date of experience: 28 January 2025
Good price but the app that monitors driving needs re-thinking. It does not consider other drivers at all. If someone pushes in infront or if for any reason you have to accelerate or use your emergency brakes, points are deducted! It is so unfair and this unnecessary pressure could cause an accident.
Date of experience: 04 February 2025
Reply from Hastings Direct
Hello Aisha,
Thank you for your review and for taking the time to share this with us.
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
Spoke to Paul on Car Insurance - listened to my circumstances, was very kind, helpful and professional and talked me through the process really easily. 100% recommend. Thank you!
Date of experience: 04 February 2025
Reply from Hastings Direct
Hello Jodie, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
This company are a joke get passed from one person to another, cut off the line then hung up on. It's been over 2 weeks trying to log my claim then as I said wen I get through she she says why am I claiming for my floor if leak has been fixed well because it's ruined all the floor with water damage she then goes to put me through to someone else then hangs up absolutely a joke of a company Ive got a disabled boy who has to walk over a unsafe floor and if he has a accident I'm sueing the company. These need looking into
Date of experience: 04 February 2025
Reply from Hastings Direct
Hi,
Thanks for your review, we’re sorry to read about the damage to your home and that you haven't received the level of customer service you deserved.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important. I hope you have been able to reach an advisor and discuss this since your review. If not, please give our Home team a call on 0333 321 9801.
If you wanted to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
The staff that I spoke to were extremely helpful and professional in their approach and went out of their way to offer options to help me had I not been in a position to pay in full. Exceptional service, thank you 😊
Date of experience: 28 January 2025
Reply from Hastings Direct
Hello, it's good to see that you got the customer service you deserved from our staff. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
