Hillarys Reviews

95,655  •  Excellent
TrustScore 4.5 out of 5

4.7

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95,655 total

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Rated 5 out of 5 stars

Fantastic customer service with Hillary's

Had such a great experience with Hillary's. Our advisor was Ted Barnett (advisor number 118182) who was fantastic throughout. I was initially struggling to decide between blinds or curtains and Ted was able to go through which would be the better choice for us, and the different styles we could opt for. He was extremely thorough in his work and we are delighted with the end result. Really great customer service and wouldn't hesitate to use Hillary's again,

Date of experience: 09 January 2025

Reply from Hillarys

We're thrilled to hear about your wonderful experience! It's fantastic to know that you were so pleased with the service you received. We're especially delighted to hear such positive feedback about your advisor's expertise and helpfulness in guiding you through the decision-making process.

Chloe

Rated 5 out of 5 stars

Fitter was helpful and positive

Smart modern venetian blinds were chosen and fitted efficiently by a very cheerful and helpful fitter. He even looked at another window in the house and gave us advice on choosing a blind for this window too. He was helpful without trying hard sell.

Date of experience: 11 January 2025

Reply from Hillarys

Thank you for your wonderful 5-star review! We're thrilled to hear about your positive experience. It sounds like you're delighted with your new blinds and the service you received. We appreciate you taking the time to share your feedback and are glad the fitter's advice was helpful without being pushy.

Chloe

Rated 5 out of 5 stars

New Blinds, good experience

The process went well from start to finish from the initial appointment with Jo to choose the blinds, through to the survey and fitting with Nigel/ Advisor GIGGLE
The fitting process went well and everything was left clean and tidy, we are very happy with the blinds

Date of experience: 06 January 2025

Reply from Hillarys

Hi there. We're thrilled to hear you had such a positive experience from start to finish! It's wonderful to know that both Jo and Nigel provided excellent service, making the whole process smooth and enjoyable. We appreciate you taking the time to share your feedback, and we're delighted you're happy with your new blinds. We strive to provide the best possible service, and your review confirms we're on the right track. Thank you again for your kind words.

Rebecca

Rated 5 out of 5 stars

Emma was on time very friendly and…

Emma was on time very friendly and polite explained everything in a very good way and I felt no pressure to proceed also came with lots of samples to choose from again I didn’t feel pressured
I did go ahead and ordered a Roman blind I can highly recommend Hillary’s
Andrew

Date of experience: 14 January 2025

Reply from Hillarys

Hi. Thank you for your wonderful feedback! We're thrilled you had such a positive experience and that you felt comfortable and well-informed throughout the process. We appreciate you choosing us and recommending our services. We hope you enjoy your new Roman blind!

Rebecca

Rated 5 out of 5 stars

The voile curtains look great

The voile curtains ordered, made and delivered give me just the look I wanted. The advisor (reference "Rachael Advisor Betty118331") was very efficient, got on with the job of measuring up and when ready fitted the curtains really well.

Date of experience: 10 January 2025

Reply from Hillarys

Hi. Thank you for your wonderful 5-star review! We're thrilled to hear you're delighted with your new voile curtains and that they perfectly match your vision. It's fantastic to know our advisor provided efficient and skilled service, from measuring to installation. We appreciate you sharing your positive experience.

Rebecca

Rated 4 out of 5 stars

i contacted hilarys for a quote for…

i contacted hilarys for a quote for wooden blinds, an appointment was made and a nice gentleman called Steven came out, he was very professional and helpful he measured up and showed me all the different types. i choose my blinds and they took a few week to come and be fitted i am so pleased with whole experience. thank you Steven.

Date of experience: 10 January 2025

Reply from Hillarys

Hi. Thank you for your feedback and 4-star rating. We're thrilled you had a positive experience with our service, from your initial contact to the final installation. We appreciate you highlighting the professionalism and helpfulness of our advisor. We're delighted you're pleased with your new blinds. Thank you for choosing us.

Rebecca

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality. Simon Chappel visited us, went through and explained the range for us, then measured up and quoted us there and then.
We ordered same day and Simon returned 6 weeks later and installed all the blinds and curtains for us.
Excellent service.
Excellent quality fabric and perfect fit blind technology.
Highly recommended!

Date of experience: 21 November 2024

Reply from Hillarys

Thank you for your wonderful 5-star review and kind words! We're thrilled you're delighted with the quality of our products and the service you received. We appreciate you taking the time to share your positive experience. We're so glad everything went smoothly from the initial consultation to the final installation.

Chloe

Rated 5 out of 5 stars

NIGEL advisor GIGGLE

Nigel(GIGGLE) introduced himself before entering my bungalow. After having a chat about what I required Nigel got straight on and measured my windows whilst I looked through the samples, I chose what patterns I wanted and was given a price, a date for them to be fitted.
They were fitted and was very pleased.
I needed some adjustments to one of my blinds. Nigel gave me a date and time and was updated on his arriving adjustments done within minutes. He made me very comfortable with being only person in property. Very courteous.. very pleased

Date of experience: 25 November 2024

Reply from Hillarys

We appreciate you sharing your positive experience. We're thrilled to hear you were pleased with the service and the quality of your blinds. It sounds like you had a wonderful experience from start to finish, and we're delighted that the adjustments were made quickly and efficiently. Your feedback is invaluable to us.

Chloe

Rated 5 out of 5 stars

Outstanding service

Installer was on time. Fitted blinds exactly as ordered with no fault. Cleared up thoroughly afterwards, really impressed and pleased with product, service and installation

Date of experience: 13 January 2025

Reply from Hillarys

Hello there. We do appreciate you taking the time to share your experience with us. We're pleased to hear how happy you are with the product, service, and installation. We strive for excellence, and your feedback confirms we're meeting that goal.

Rebecca

Rated 5 out of 5 stars

Excellent service again from Hilary’s

Excellent service again from Hilary’s. The salesman John Baker and fitter Jack Bajwa were super helpful. The communication was great, efficient and trouble free. Jack has done a lovely job of fitting our latest shutters which we are really happy with. Thank you. Recommending to family and friends.

Date of experience: 10 January 2025

Reply from Hillarys

Thank you for your wonderful 5-star review and for recommending us to your family and friends! We're thrilled you're happy with your new shutters and the service you received. We appreciate you taking the time to share your positive experience with us.

Chloe

Rated 5 out of 5 stars

Good fitting, issues dealt with well

Advisor 118849, Good fitting, couple of issues but they were dealt with quite well and as quickly as possible given it was over Christmas. Communication was good and quick too.

Date of experience: 13 January 2025

Reply from Hillarys

Hi. We're so glad to hear the fitting was good and that the issues you experienced were resolved quickly, especially during the busy Christmas period. We appreciate your understanding and are thankful for your positive feedback regarding our communication. We strive to provide excellent service and we're pleased we met your expectations in this instance. We value your business and hope you continue to enjoy our products.

Rebecca

Rated 5 out of 5 stars

Fitting of my new Curtains

Tony came and fitted my new curtains and curtain poles on two occasion. The second time was after I changed my mind about the colour of the curtain poles. He was very tidy, polite and did the job in a very professional manner. The result was as good as I hoped and expected. I would have no trouble in recommending Tony and Hillarys.

Date of experience: 09 January 2025

Reply from Hillarys

We're thrilled you're pleased with your new curtains and poles! It sounds like Tony provided excellent service, and we appreciate you highlighting his professionalism and tidiness. We're delighted the final result met your expectations. Thank you for choosing us and for your kind words; we value your feedback.

Chloe

Rated 1 out of 5 stars

I would never recommend Hilary’s blind

I would never recommend Hilary’s blind
They demand full payment on order
Our experience ill fitted door
Damage on installation
Five service calls later
Still not completed ✔️ after nine months
Think twice

Date of experience: 15 May 2024

Reply from Hillarys

Hi Susan,

It's most concerning to hear of your experience.

We take your feedback seriously and will look into the situation. To enable us to do so, please respond to the request with your details.

Best regards,
Yasmin

**Update**

Hi Susan,

We have been unable to locate an account from the information you have provided, please re-submit this and update accordingly.

If you are unable to resubmit the details via the link we have sent previously. We recommend to contact our customer care team a call on 0800 916 6500 (Mon-Fri 9am/5pm), we can then review your account and help with any queries or concerns you may have.

Alternatively, you can edit your review with a customer reference number.

Many thanks,
Yasmin

Rated 5 out of 5 stars

Richard was very helpful

Richard was very helpful, courteous and professional.
Gave us lots of advice on the various products available without being pushy.

Advisor number : 215 - 958
Richard Draper

Date of experience: 13 January 2025

Reply from Hillarys

Hello. We're thrilled you had such a positive experience! We appreciate you taking the time to share your feedback. It's wonderful to hear that Richard provided you with helpful advice and excellent service. We'll be sure to pass along your kind words. We value your business and look forward to assisting you again in the future.

Rebecca

Rated 5 out of 5 stars

Fantastic Customer Service - Granada 118165

Fantastic Customer Service - Thanks Brett!
Recently moved into a new property & arranged for Hillarys to measure up for blinds. Brett visited and provided some really great service and advice on what options to go for as well as clear direction on delivery timescales and fitting! His cheerful & friendly personality was also great to see - thank you! Granada 118165

Date of experience: 10 January 2025

Reply from Hillarys

We're thrilled you had such a positive experience! We appreciate you taking the time to share your feedback and commend the advisor for their excellent service and advice. It's wonderful to know you were pleased with their helpfulness. We'll be sure to share your compliments.

Chloe

Rated 5 out of 5 stars

Excellent service

Communication from Matt was excellent, he gave good advice as I wasn't sure which window treatment I wanted, and fitted the blinds in about 20 mins. He arrived when he said he would and all in all, it was an excellent service.

Date of experience: 02 January 2025

Reply from Hillarys

Hi there. Thank you for your wonderful 5-star review! We're so pleased to hear about your positive experience. It's fantastic that you found the advice helpful in choosing your window treatment and that the installation was quick and efficient. We appreciate you taking the time to share your feedback.

Rebecca

Rated 3 out of 5 stars

Expensive and underwhelming!

Roller blinds as expected as I don't really think you can go wrong with those, but the roman blinds are very disappointing. When down they look like I've hung some old rags up at the windows and when I pull them up they have to be teased into position to prevent them creasing in the wrong positions. I will definitely go back to using a smaller business next time.

Date of experience: 18 December 2024

Reply from Hillarys

Hi Bonny,

We appreciate you taking the time to share your feedback on your recent purchase.

We're so glad the roller blinds met your expectations.

We understand your disappointment with appearance of the Roman blinds and the difficulty you're having getting them to hang correctly.

Upon further review, I was unable to find any records indicating that you have reported your concerns to our customer care team. We are keen to help, please reach out to us on 0800 9166500 (Mon-Fri 9am/5pm) or forward some images to enquiries@hillarys.co.uk.

Many thanks,
Yasmin

Rated 5 out of 5 stars

Had a Venetian blind fitted yesterday

Had a Venetian blind fitted yesterday. Have already had 4 blinds fitted by Hillary’s. Can highly recommend them. The advisors name isTrivia. He was excellent.

Date of experience: 12 January 2025

Reply from Hillarys

Good morning. We're thrilled you're happy with your new Venetian blind and your experience with Trivia! We appreciate you taking the time to share your positive feedback. It means a lot to us to know our team consistently delivers excellent service. We're delighted to hear Trivia provided such a positive experience. We'll be sure to share your kind words with him.

Rebecca

Rated 5 out of 5 stars

Fitter came at appointment time

Fitter came at appointment time. Very efficient and fitted two vertical blinds in our parts department very quickly. Very happy with blinds. Would highly recommend them. Fitter STATE No. 118970

Date of experience: 12 January 2025

Reply from Hillarys

Hello. Thank you for your wonderful feedback! We're so pleased to hear you're happy with your new vertical blinds and the efficient service provided. We appreciate you taking the time to share your positive experience.

Rebecca

Rated 5 out of 5 stars

Easy to book an appointment online

Easy to book an appointment online. Excellent choice of blind styles and patterns. Quality product that lasts. Richard Draper,Advisor number 215-958, our local Hillary’s agent was helpful, punctual, friendly and fitted the blinds perfectly. Would recommend without hesitation!

Date of experience: 11 January 2025

Reply from Hillarys

Thank you for your wonderful 5-star review! We're so pleased you had a positive experience from start to finish. We appreciate you highlighting the ease of booking, the wide selection, and the quality of our products. We're also delighted to hear about your positive interaction with our agent; we'll be sure to pass along your feedback. We value your business and recommendation.

Chloe