1,856 total
Viewing date was arranged swiftly. The agent who showed us the apartment was very professional and very helpful. The reference check process was very fast. The agency was always carrying us along throughout the entire process. I am so happy overall.
Date of experience: 13 January 2025
Reply from The Lettings Hub
Hi there! We are so glad you had a swift process- good luck with your apartment- thank you!
Was really friendly and helpful sorting all my queries out and solved all my queries.
Would recommend using them
Date of experience: 13 January 2025
Reply from The Lettings Hub
Hi Beth! We are so happy you had a friendly and helpful experience with us- thank you so much!
really good customer service.Was having a issue filling a application form.Spoke to a very helpful chap called Jake who soon put me on the right track. Andy.
Date of experience: 11 January 2025
Reply from The Lettings Hub
HI Andy! We are really happy Jake could help you out with the application form and put you back on to the right track- thank you!
I have had the pleasure of working with Nigel for some time now, and I can confidently say that he is one of the most professional and helpful people to collaborate with. His knowledge and expertise are outstanding, and he goes above and beyond to ensure everything runs smoothly. Nigel’s responsiveness and attention to detail have been stand out, and he always takes the time to address our needs promptly and efficiently.
His professionalism, paired with a truly customer-focused approach, has helped foster a strong and successful partnership. I would highly recommend Nigel to anyone looking for top-tier support and service.
Thank you, Nigel, for all your hard work and dedication!
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Chloe! This is amazing to hear- we are so happy that Nigel has been helping you out for some time now. We will pass on your heart-felt message. Thank you so much!
Every process with these people is drawn out. You'll be fed bits and pieces of info they could have requested from you weeks ago, and whenever I email them (or phone them as I did yesterday) I get false promises and basic/automated C + P email replies that don't even correspond to my query!!!!
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Jonathan, we are sorry to hear that your query has not been responded to correctly. Please can you provide details of your full name and reference number to complaints@lettingshub.co.uk so we can review your application and come back to you. Many thanks, The Lettings Hub
Wanted to leave a review to express my gratitude to Holly Breacker at the lettings hub for being an absolute credit to the team.
As a letting agent with a large portfolio , prompt referencing is key to a smooth process.
Nothing is too much trouble for Holly , you know you can email her at any time and she will help troubleshoot the issue. She has an extensive knowledge of the protocol's , referencing process and will always find a way for the tenant to be accepted as smoothly as possible.
Holly isn't even the client relationship manager , and yet I would highly recommend her being put forward for this role in the future.
Massive thank you from all at Huddersfield Whitegates. Your dedication does not go unnoticed.
Date of experience: 03 January 2025
Reply from The Lettings Hub
Hi Megan! We are over the moon you had an amazing experience with us and Holly! We will pass the message on and thank you very much for the review! We look forward to working with you further
I spoke with a lady called Dalia -- I cannot express how kind she was and understanding of my situation and did everything she could to put me at ease and help me with the process.
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Alison! We are so happy that Dalia put you at ease and helped you with the process- thank you!
Very inflexible system. Never been asked for so much information and references which made the whole process quite "painful".
Date of experience: 20 December 2024
Reply from The Lettings Hub
Hi Dominik, we are sorry you feel this way about the referencing process. We complete referencing checks on behalf of your Letting Agent and as part of our agreement we are required to carry out a credit check, as well as obtain an income reference and rental reference. I can confirm the information we requested on your application form was relevant to the tenancy and necessary to process your application and I can see that your referencing checks were completed in 2 days. Please let us know if there is anything further we can help with otherwise we wish you all the best in your new home!
Tom at the thelettingshub is very helpful and thorough when explaining referencing to me. He goes to great detail but is very good at relaying information.
Date of experience: 10 January 2025
Reply from The Lettings Hub
Hi Callum! Great to hear that Tom helped you out and was thorough when explaining referencing- thank you!
It was a very easy app to use as a first time renter… although it was a bit confusing when it came to some information being displayed and the waiting times
Date of experience: 10 January 2025
Reply from The Lettings Hub
Hi N Adi! Sorry to hear you experienced some confusion, but glad to hear it was an easy app for a first time renter like yourself. Best wishes- thank you!
I have found the lettings hub to be professional throughout our time using them with Kim Sneeden offering exceptional assistance and advice.
Date of experience: 14 January 2025
Jake was very helpful and sorted out everything I needed efficiently
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Simon! We are so glad Jake could help you out efficiently- thank you!
I had a great experience renting through this letting agency. They were fast, helpful, and made the process quick, even so close to the holidays. They showed us several apartments before we decided, and the paperwork was quick and easy.
Date of experience: 20 December 2024
Reply from The Lettings Hub
Hi Gonzalo! Great to hear you had a lovely experience with us! Best wishes- thank you!
Junaid was the most excellent and professional and kind assistant I’ve ever had the pleasure of talking to.
Date of experience: 09 January 2025
Reply from The Lettings Hub
Hi Francesco! We are so happy to hear Junaid could help you out- thank you!
Really incompetent company that seems to be ran by teenagers. We supplied all the information, my partner gave 6 months of bank statements and invoices from work, numbered each one to correlate. And they still couldn't understand the documents. We moved to another city so I had a new job waiting for me, took 5 weeks to process our application almost losing me the job in the meantime. I was actually declined the first time as I was 'unemployed' I left my job the day before applying as we were told it would take a week to process. Our guarantor was declined, a home owner with a fully paid off mortgage of 20 years and earning 65k a year, now retired. Apparently the girl from lettings hub couldn't 'understand' his bank statements. Absolutely abysmal. Avoid if you are a prospective tenant.
Date of experience: 01 October 2024
Reply from The Lettings Hub
Hi Rachel,
Thank you for your feedback and we are sorry that you haven't had a great experience with us.
We would love to discuss your concerns with you as all feedback is important and helps us work out how to improve service in the future.
Please email complaints@lettingshub.co.uk in the first instance where our dedicated team will review your reference and discuss your concerns with you directly.
Many thanks The Lettings Hub
This is, without a doubt, the WORST company I have ever had the misfortune of dealing with. Their complete lack of competence and professionalism is beyond belief. Our background check has dragged on for over a MONTH, with constant delays, contradictory information, and never-ending requests for irrelevant or redundant details.
What’s worse is their atrocious communication. At no point was it made clear what they needed from us upfront. Instead, they piecemeal their requests, coming back over and over with new demands that could have easily been avoided had they bothered to communicate properly in the first place. It’s as though they’re making up the process as they go along.
Their delays and utter chaos have completely derailed our timeline, caused us endless stress, and left us questioning how such a disgraceful company is even allowed to operate. Our check did not go through which was not the biggest issue. But all of the stress could have been avoided if they had been very clear at the very beginning instead of asking for more information and still not being able to approve our checks. It ended with us having to pay 15k (!) to the agency (which means 6 month rent upfront) because we did not pass the check but also did not have any time to go ahead and work with another real estate agency.
Their customer service is nonexistent, and their approach is so unprofessional that it borders on negligence.
If you value your time, energy, and mental health, STAY FAR AWAY from this shambolic excuse for a business. They’re not just bad—they’re an absolute disgrace.
Date of experience: 03 January 2025
Reply from The Lettings Hub
Hi Melanie, we are very disappointed to receive this review as we pride ourselves on our customer service and aim to complete all referencing checks in the quickest possible time. We sincerely apologise that you feel this way about your referencing application. We have looked into this and can confirm the delay related to your landlord reference. When we contacted the letting agency you originally provided us with, they advised they do not manage the property in question and we would need to contact your landlord instead. We therefore requested this information, and reached out to the landlord to obtain your reference but we were advised we had the wrong person. We then had to chase for alternative details but due to the time it was taking to get your reference back, we also asked for a copy of your rental documents. Please note this is not something we would ask for at the start of the referencing process as these documents would not always be needed. Unfortunately, I can see that the documents you provided did not pass our internal checks and we could not proceed any further. Once again we are sorry you feel this way and do wish you all the best in your new home.
Many thanks to Jordan for helping me get set up with everything before moving home. First time using this service, would recommend as he managed to find me some great deals and offers.
Date of experience: 16 December 2024
Reply from The Lettings Hub
Hi Lucy! Glad to hear Jordan helped you out efficiently- thank you!
Swift and straight forward. Thanks to everyone and special thank you to Dalia @lettingshub.co.uk
Date of experience: 07 January 2025
Reply from The Lettings Hub
Hi Marvis! This is amazing to hear- glad Dalia could help you out- thank you!
Thank you everything, Good experience and quick response.
Date of experience: 08 January 2025
Reply from The Lettings Hub
Hi Manasa! We are so happy you had a good and quick experience- thank you!
First time using the Lettings Hub. I did have 3 other quotes from other insurance agents, but what swayed me to go with the Lettings Hub was a good price and the 5 star service Derek Kelly gave me, from start to finish. I would definitely recommend the Lettings Hub and Derek Kelly. �
Date of experience: 12 December 2024
Reply from The Lettings Hub
Hi Dave! We are so happy to hear you had an amazing first experience with us. Happy to hear Derek gave you 5-star customer service. Thank you and happy hubbing!
