Logitravel Reviews

13,433  •  Average
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I booked a vacation package through…

I booked a vacation package through MeliaEscapes operated by Logitravel, and it was a complete disaster. The package quote I received clearly included carry-on bags with the flight but when I did the check in I found out they had actually booked the lowest-tier airfare, which only included a personal item. I had to pay for a separate carry on. I contacted their customer service multiple times providing the email with the quote as evidence. However, they refused to take responsibility, claiming they had no way of knowing which of their employees provided the quote. They offered no help or compensation, and I was forced to pay an additional fee for my carry on bag. This company is unreliable and unprofessional. If you choose to book with them, make sure to document and save every single interaction because they do not own up to their mistakes. Save yourself the trouble and avoid MeliaEscapes/Logitravel entirely.
Booked a trip to Melia Mexico - Puerto Vallarta

Date of experience: 11 December 2024

Reply from Logitravel

Good morning David,

Could you please send your review to www.uk.trustpilot.com indicating your booking locator (9-digit code) so that we can retrieve your file and review what happened as soon as possible?

Best regards,

Logitravel Team

Rated 5 out of 5 stars

I recommend this travela agency 100%

I recommend this travela agency 100%, I did a trips with them 3 or 4 times and evertyhing worked perfectly, sometimes I got a cancelled flight or so and they take charge. They send you new flights to choose with several options. That's great, In addition the circuits and cobinated big trips are amazing, always there are someone that speaks your languaje and treat you perfectly in the visited contry.

I believe that they can improve a bit the communication 24h to be more clear just that.

Date of experience: 20 November 2023

Reply from Logitravel

Buenas tardes Omar, Estamos muy contentos de conocer tu grado de satisfacción con nuestro servicio. Te agradecemos la confianza depositada en Logitravel y tu valoración tan positiva. ¡Te deseamos un buen viaje!

Atentamente,

Equipo Logitravel

Rated 5 out of 5 stars

Excellent!

Excellent!

Voyage New York - Hawaii (hotel et vol): top

Voyage Paris-Faro ( hôtel et vol) : super

Date of experience: 05 August 2024

Reply from Logitravel

Bonjour Gabriel,

Merci beaucoup d'avoir partagé votre expérience avec nous. Nous espérons vous revoir très bientôt et que vous pourrez à nouveau profiter de tous nos services. Bon voyage !

Cordialement,

L'équipe Logitravel

Rated 1 out of 5 stars

Bad customer service on field and even worst hotel selection

We booked a trip to Alblania in April through Logitravel. The trip was supposed to be from the 3rd to the 10th of September.
The first night we were supposed to stay in Tirana, in the hotel VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
We arrived in the reception at 9 p.m. since the flight arrived late and lady in the reception told has that due to an issue with their system our room was not available and that we would have to go to another hotel Hotel Broadway (30 mins away by walk)
We informed the agency of this issue that we were having and they got back to us the day after by saying that the hotel informed them that was not true that we had to move to another hotel and that they gave us a room VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
After confirming to the agency through email that was not true what the hotel said and even sent a picture of the Hotel Broadway where we actually spent the night.
Additionally we had another night booked in the same hotel in Tirana from the 7th to the 8th, after this horrible experience we asked to change the hotel. We never received an answer from them that we ended up paying an hotel in another city just to avoid to go back to this horrible hotel with really poor service.

To add one last comment, most of the hotels that Logitravel has chosen for this trip where really horrible, we checked the reviews and they had 2 stars from the poor service…

Honestly we won't book any trip with Logitravel anymore after this experience!!!!

Date of experience: 03 September 2024

Reply from Logitravel

Good morning Miriam,

We inform you that, unfortunately, we have not been able to locate any email addressed to the complaints department detailing what happened associated with your file. In view of the above, we kindly ask you to send us your complaint letter via the email provided to you by the Customer Service Department on 16/09. Remember that it is important to indicate your booking reference number in the subject line of the email. We look forward to hearing from you.

Best regards,

Logitravel Team

Rated 1 out of 5 stars

No vacation

Regarding 945153788
I booked a trip to Mexico from Madrid on May 20th and the room I booked could not be provide so Logitravel gave me an option for an other room, that I declined. (Logitravel confirmed a room they did not have)
Now I have to pay 20% (459 euro) in cancelation fee and you still have the remaining 2260 euro on Logitravel account. I wrote back we want to change to an other hotel or move our holiday to 21st. if the booked room is avalible there.
Have not heard anything, down with 2700 euro and no holiday for us due to Logitravel.
Poor customer"service" and I hope they will contact me tomorrow ? We will see.
Martin and Ana

Date of experience: 17 May 2023

Reply from Logitravel

Good morning Martin,

After reviewing your file, we have been able to verify that the department responsible contacted you by phone yesterday afternoon to inform you of the status of your refund. We have verified that you indicated to the agent who contacted you that you finally made a new booking through our website, which is fully confirmed and fully paid. You have also been emailed all the documentation relating to your booking this morning, so please check your inbox as soon as possible. If we can be of any further assistance, please do not hesitate to contact us again.

Best regards,

Logitravel Team

Rated 1 out of 5 stars

Bad combanny steal i am waiting my…

Bad combanny steal i am waiting my money. They cancel my ticket without reason please and pleas send me my refund
860437322
Osman mohamed abukar

Date of experience: 15 August 2022

Reply from Logitravel

Good morning Mohamed,

After reviewing your file we have been able to verify that on 27/07 you made a flight reservation through our website, which was pending confirmation. After several attempts, it was not possible to confirm it due to lack of availability of seats of the airline, so we proceeded to the cancellation and refund of the amount paid at that time. You contacted us on 17/08 to inform us that you had not received the refund, so one of our agents sent you a confirmation of the refund. You were also asked for a letter from your bank detailing the reason for not finding the refund, and we are waiting for you to send it. We regret what happened but we insist that the steps taken on our part have been correct at all times.

Best regards,

Logitravel Team

Rated 1 out of 5 stars

Beware beware …

We booked a trip with logitravel on msc virtuoso
A cruise to France and Spain
We paid extra to chose our rooms because there was three rooms needed close to each other
They took the extra money and when we arrived on the ship guess what all three rooms were not next to each other l should have paid the basic and not the Fantasia package my advice book else where with some one who keeps to the agreement

Date of experience: 16 October 2022

Reply from Logitravel

Good morning,

First of all, we apologise for any inconvenience caused. After reviewing your file we have been able to verify that, indeed, last 09/08 you booked through our website three cabins located in nearby locations. We would like to point out that it was not necessary paying any additional cost to select these cabins. On the other hand, please note that the company reserves the right to change the selected cabins based on operational issues. We have verified that, in your case, only one of the cabins was altered, maintaining at all times the contracted category, so we understand that the passengers were able to enjoy the cruise in the conditions associated with that category. Again, we are sorry for any inconvenience caused and we remain at your disposal for whatever you may need.

Best regards,

Logitravel Team

Rated 1 out of 5 stars

I got really sick and need a refund

I got really sick and had to come back to my country, had purchased a pack with flights and hotel, they dont want to give me my money back and I really need it. On their website there ir a page where (in spanish) they say that if something happens that is not your fault you can get your money back, 100%. And they want to charge me 723 euros as a cancellation fee, but the money I want back is 723, so obviously I’ll end up with nothing, they keep me back and forth but they don,t give me my money back!!! I really need help

Date of experience: 18 October 2022

Reply from Logitravel

Good morning Ana,

After reviewing your file, we have been able to verify that, in fact, on 11 October, you made a reservation for a package trip through our website. During the whole process of setting up the reservation you were detailed the cancellation policies of the same (which you accepted at the time of confirmation) and you were told that the cancellation costs would be 100% from that moment. As the relevant department has told you on numerous occasions, you must cancel the reservation as soon as possible and claim the expenses directly from your insurer. Remember that, after completing the booking process, you were sent to your email the voucher of the insurance contracted with all the detailed information related to the policy (coverages, claims procedure, etc.). In the event that the reason for cancellation is provided in the clause of your policy, the appropriate refund will be made.

Kind regards,

Logitravel team

Rated 5 out of 5 stars

We booked our cruise in the Autumn for…

We booked our cruise in the Autumn with Logitravel for February 2022 and Iris was so helpful finding the right cabins for us . Her friendly manner and expert knowledge was very reassuring as I had never booked anything on line before. When one of our group went down with covid and was unable to have the required vaccination, Iris calmly sorted everything out brilliantly . Thank you Iris .

Date of experience: 21 February 2022

Reply from Logitravel

Good morning Mr. Reynolds,

Thank you very much for leaving us your opinion and for placing your trust in Logitravel.

We hope to see you again,

Logitravel Team

Rated 5 out of 5 stars

Iris at Logitravel is amazing

Iris at Logitravel is amazing. With all the regulations we had to deal with I almost felt like cancelling our holiday but she helped us sort every. When I was unsure of which route to take she was so helpful. She makes a difference when booking a holiday

Date of experience: 16 February 2022

Reply from Logitravel

Good morning Mrs. Cowley,

Thank you very much for leaving us your opinion and for placing your trust in Logitravel.

We hope to see you again,

Logitravel Team

Rated 5 out of 5 stars

A great experience thank you

Date of experience: 07 August 2023

Reply from Logitravel

Good afternoon Susan,

Thank you very much for your comment. We hope to see you again very soon and that you will be able to enjoy all our services again.

Yours sincerely,

Logitravel Team

Rated 4 out of 5 stars

Good clientservice

Last year we booked a holiday to Norway with this company. Ther were a lot of troubles with a delayed flight and in the end we nearly found our carrental closed. We also missed a whole afternoon and evening in Oslo. Logitravel helped us in every moment to make the rest of our holiday a success. After coming back they helped us to get a financial compensation from the flightcompany.

Date of experience: 07 August 2020

Reply from Logitravel

Good morning Richard,

Thank you very much for leaving us your opinion and for placing your trust in Logitravel, we hope to see you again.

Regards!
Logitravel team

Rated 5 out of 5 stars

After dealing with other travel Agents…

After dealing with other travel Agents Logi travel is by far the best . I have booked many Cruises with them and have always found them exceptionally helpful . Especially Iris for the help and advice she gave me this week .

Date of experience: 19 January 2022

Reply from Logitravel

Good morning Mrs Lesley
Thank you very much for leaving us your opinion and for placing your trust in Logitravel
We hope to see you again,
Logitravel Team

Rated 5 out of 5 stars

I went through Logitravel for a holiday …

I went through Logitravel for a holiday flight/demi pension in Sardinia.Everything was perfect.On arrival upgrade from Comfort room to Superior Comfort room.Flight included in price from Nice to Olbia.Insurance included.The best web site for travellers looking for best quality/price

Date of experience: 16 August 2017

Reply from Logitravel

Hello Grant!

We appreciate that you took your time to write a comment, it helps and motivates our team to improve our services. We hope to see you soon. :)

Kind Regards,
Equipo Logitravel

Rated 5 out of 5 stars

My popular holiday booking site

A fast and efficient booking service.

Date of experience: 27 December 2022

Reply from Logitravel

Good afternoon Miodrag,

Thank you very much for taking the time to write this review, we do our best to make the booking process as efficient and quick as possible. We strive to make the booking process as efficient and fast as possible and we are happy to know that you appreciate this aspect. We wish you a pleasant journey and remain at your disposal!

Best regards,

Logitravel Team

Rated 5 out of 5 stars

I love logitravel

I love logitravel. It is easy to use and easy to taylor your trip to exactly what suits. There is no hidden pricing and it defiantly saves money booking a package holiday rather than separate transport and accommodation on other websites.

Date of experience: 16 October 2017

Reply from Logitravel

Good morning Rachel,

Thank you very much for your opinion.

Best Regards,
Logitravel Team

Rated 1 out of 5 stars

Booking cancelled without informing me

I checked with the hotel two days after making a booking and they had a record that Roomdi (a subsidiary of www-logitravel-com) cancelled the booking! But they had also taken the money off my card (the retailer listed as www-logitravel-com)! There is no way to talk to them about this, no number to call, I can only send a message and hope for a response.

Date of experience: 08 September 2021

Reply from Logitravel

Dear Duncan,
We inform you that after reviewing the reference number you provide us, this does not refer to a Logitravel booking, so we have no way to access this reservation. We recommend you to contact with the agency with which you made the booking so that they can help you with your request.

Best regards,
Logitravel team

Rated 5 out of 5 stars

Excellent service

Excellent service , looking forward to our 6th cruise with Pullmantur.
So sorry that PUllmantur will not call at the Canary Islands again next year ! Hopefully in 2021 !!

Date of experience: 02 September 2019

Reply from Logitravel

Buenos días Freddy.

Muchas gracias por dejarnos tu opinión y por depositar tu confianza en Logitravel, esperamos verte de nuevo.

¡Saludos!
Equipo Logitravel

Rated 1 out of 5 stars

very pure customer service experience

very pure customer service experience
I recently book a hotel via Roomdi (subsidiary company of LOGITRAVEL) money gone to logitravel.
I cannot get hold of anyone for days now, to discuss my complaint I have raised with them. nobody is answering the phone or returning emails.
Please be very careful to book any thig with these two companies.

Date of experience: 23 January 2020

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY.

DO NOT USE THIS COMPANY.
DO NOT TRUST THIS COMPANY
They promised us a full refund for a hotel that treated us badly and now
2 months on and they still haven't refunded us.
also called ROOMDI same people answer the phones.
DO NOT USE THIS COMPANY
DO NOT TRUST THIS COMPANY
i will be starting court proceeding to recover our money if i don't receive this week?

Date of experience: 08 October 2018