London Graphic Centre Reviews

625  Excellent
TrustScore 4.5 out of 5

4.3

In the Art supply shop category

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Reviews4.3

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Rated 5 out of 5 stars

First Order - Very Positive Result

This was the first time I'd ordered from London Graphic Centre, and I was delighted to find Daler Rowney Mount Board in their sale, in the exact colour I wanted. I placed the order with no difficulty, and was very pleased with the speed and efficiency of the service.
I had one small query about the delivery method, which was answered immediately and all proceeded very smoothly.
I'll definitely be ordering from them again in the future.

Date of experience: 07 January 2025

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 5 out of 5 stars

Excellent

Excellent. I was informed immediately about lack of stock and then told when my product was likely to arrive. Brilliant customer service and lovely choice of products.

Date of experience: 11 January 2025

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 4 out of 5 stars

Good product, good company to deal with

Product was as discribed, price was slightly more expensive than a retail company (I would have had to drive to collect) so find them good value for money. Knocked them down a star as the delivery company never showed any tracking up to delivery.

Date of experience: 29 December 2024

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! We are sorry to hear you did not have the smoothest experience with the delivery company. If you could provide us with further details we would like to look into this to see what the problem was and assure this doesn't happen again!

Best wishes
Heidi


Rated 5 out of 5 stars

Stickers

I bought stickers from them for a project. Delivery was as quick as they possibly can (during holidays) and products are as advertised. I saw that they’ve got a whole selection of pens and other supplies. Their store appears worth a visit

Date of experience: 21 December 2024

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 5 out of 5 stars

Great Retailer

Great price, easy ordering and fast delivery. I will be shopping with you again! Thanks

Date of experience: 02 January 2025

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 1 out of 5 stars

Took my money never delivered, ignored my emails

I bought a notepad online in November, I got an email saying it was no longer in stock and would I be happy to wait 2 weeks or have a refund. I said I was happy to wait. A few weeks passed and nothing. So I emailed them and still no response. They have ignored the two emails I sent. So took my money and didn’t send me the item, not great stuff. It wasn’t high value but it would make me think again if I was ordering something expensive.

Date of experience: 22 November 2024

Reply from London Graphic Centre

Good Morning Leanne,

I am so sorry to hear about the experience you have had with us. Looking at our email records we are unable to find the email you sent to us regarding this issue.

I can see from our records however you were refunded in full on December 18th and left a voicemail letting you know this had been done. Your refund receipt has also been emailed to you with the date of the refund.

During the Christmas period we do experience supplier delays and I am sorry we were not able to provide you with the product in a timely manner.

Please get in touch with us at info@londongraphics.co.uk and we will be able to assist you further. We appreciate your feedback and understanding.

Best wishes
London Graphic Centre


Rated 5 out of 5 stars

Very satisfied. No complaints.

Ordering was very easy. Pens arrived on time. Product was as described and liked very much by the Grandchildren.

Date of experience: 07 January 2025

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 5 out of 5 stars

Very quick turnaround

Very quick turnaround. I ordered mount board - well packed and arrived in pristine condition

Date of experience: 05 January 2025

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 2 out of 5 stars

Non-existent customer service

I was excited to find this, as I need somewhere to get art supplies and was impressed with the range. I signed up and was promised a 10% discount. When I applied this code at checkout, I was told it was not valid. I was also given another code giving me free shipping as I spent more than £30. When I applied this code at checkout, I was told it was not valid.

And so, as a brand new customer who 'signed up', I had no 10% off, and having spend considerably more than £30 I still had to pay for delivery.

I emailed to ask if my payment could be amended accordingly, and no one even had the courtesy to acknowledge my message.

This is such disappointing customer service that I shall not be returning.

Date of experience: 16 December 2024

Reply from London Graphic Centre

Good Morning Leanne,

I am so sorry to hear about the experience you have had with us. Looking at our email records we are unable to find the email you sent to us regarding you discount code issue however I can explain why these codes did not work for you.

It is outlined in our T&Cs for our discount codes that only one can be applied to each order however the free delivery code would remain valid for your next order if you used the NEW10 discount and vice versa. I am so sorry for any disappointment caused by the terms of these promotions and we of course apologise that we were not able to assist you further in this matter at the time of the issue.

If you can email info@londongraphics.co.uk with your order number on this occasion we will be able to honour whichever code was not applied. We really appreciate your feedback and will we be taking it on board.

Have a lovely Christmas - LGC


Rated 5 out of 5 stars

Excellent service! & quick delivery

Transactions was quick and easy
Delivery was ,on time and the items came well wrapped and in perfect order, i will definitely be ordering from your shop again! It was quick delivery and hassle free,Thanks

Date of experience: 20 December 2024

Reply from London Graphic Centre

Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)

Have a Merry Christmas and a Happy New Year!

LGC


Rated 5 out of 5 stars

Great!

Always an easy shopping experience with London Graphic Centre. Easy to use website, plenty of choice and delivery quick with excellent packaging. This is still the place that I go for for all my arty needs. Thank you!

Date of experience: 19 December 2024

Reply from London Graphic Centre

Thank you for such a lovely review :) We really appreciate it!

Have a Merry Christmas and a Happy New Year!

LGC


Rated 5 out of 5 stars

Quality products at affordable prices…

Quality products at affordable prices delivered by a reliable and informative courier company.
Beautifully packed and ideal gift for a talented artist.

Date of experience: 27 December 2024

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 5 out of 5 stars

Christmas carols in store!

Went to get some watercolour paper, and was pleasantly surprised to see that there was 20% off throughout the store, and there were amazing carol singing, screen printing and Christmas card making. Great experience, loved the carol singing!

Date of experience: 07 December 2024

Reply from London Graphic Centre


Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)

Best wishes
Heidi


Rated 5 out of 5 stars

Very good service

Very good service. There was a small error with postage being missed from my order, which was refunded immediately I notified them. Very satisfied.

Date of experience: 23 December 2024

Reply from London Graphic Centre

Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)

Have a Merry Christmas and a Happy New Year!

LGC


Rated 4 out of 5 stars

Check before you buy

Absolutely satisfied with the delivery of the products that arrived however, a couple of them were not in stock which was not stated upon ordering them. In fact, these two products clearly stated “in stock”
A bit disappointing as I I’m stocking up for Christmas presents. Thanks

Date of experience: 13 November 2024


Rated 1 out of 5 stars

No item received

No item received, paid for next day delivery. No delivery attempted. Customer service not helpful and didnt even offer a refund of the next day delivery fee. I have asked for the order to be cancelled and had no reply and still no items received.

Date of experience: 03 December 2024

Reply from London Graphic Centre

Good Morning

I'm sincerely sorry for the experience you've had with us. We've encountered some delays, and I deeply regret the inconvenience this has caused you.

As soon as I receive your order details, I'll make every effort to resolve this matter and improve your experience. Please feel free to contact us at info@londongraphics.co.uk, and we'll address the issue promptly.

Once again, I apologise for the service you've received. I hope we can take steps to rectify this situation for you.
Best regards,
Heidi


Rated 1 out of 5 stars

Poor service ,faulty product

I like MD products, I like fountain pens.when ordering I missed the free postage over £40. I could live with that BUT the cap does not click on , it falls off rendering the pen unusable.
I have emailed twice and no resolution.

Date of experience: 28 November 2024

Reply from London Graphic Centre

Good Morning

I'm sincerely sorry for the experience you've had with the product you have purchased.

As soon as I receive your order details, I'll make every effort to resolve this matter and improve your experience. Please feel free to contact us at info@londongraphics.co.uk, and we'll address the issue promptly.

Once again, I apologise for the service you've received. I hope we can take steps to rectify this situation for you.
Best regards,
Heidi


Rated 5 out of 5 stars

Very good value

Wide range of art stuff at excellent prices. Fast, friendly service. Will definitely look there first next time I need something.

Date of experience: 03 December 2024

Reply from London Graphic Centre

Thank you so much for taking the time to leave us such a positive review. We really appreciate it :-)

Have a Merry Christmas and a Happy New Year!

LGC