Mbna Reviews

Do they even have a customer service team???Submitted a home insurance claim over 2 weeks ago, sent all the info they wanted and still no acknowledgement or claim ref no. You can't contact them - no email, telephone can't get through and sometimes get through to the wrong department.... chat says it can take 24 hours to reply on there - still nothing - just an absolute nightmare!!!! AVOID

Date of experience: 15 January 2025

Refuse to deal with an overcharge/fraudulent charge on our credit card !

Avoid this bank/credit card as theres not support from them in terms of reclaiming overcharges or fraudulent charges if your unlucky enough to have them.

Date of experience: 23 November 2024

Tried to log on using existing password. Got to the CONTINUE button and the screen froze. Called MBNA, changed browser, deleted cookies, even tried to log on to the APP. Exactly the same problem !!
HOPELESS

Date of experience: 14 January 2025

Vert disapointed with there service. Having used them for there finance facility and now using them for our home insurance is is proving so hard to get in touch with them. Nothing is linked to the online account, and there phone lines are not interested due to high number of calls due to flooding.

Just very frustrating, every other company that is comparable has a much more streamlined system and customer services experience.

Not what i expected.

HAP604721784

Date of experience: 08 January 2025

Shockingly bad, zero customer service. No response re storm damage to property. No option to speak to anyone, no response from them.
Take payments for a Policy that has no process to follow up a claim, or even take a phone call to ask a question.

Date of experience: 10 January 2025

I changed phone handset. All of the other apps with Face ID let me back in with my new phone- just not MBNA. I went online to try and reset my log ins and you have to wait several days for them to send you a letter in the post which meant I missed a payment. When I received the letter the link in it didn't work. Somehow they reckon I missed another payment so have ended my promotion rate and hiked up the interest! I can't find any way of making a complain. I'm really annoyed with them

Date of experience: 11 January 2025

Tried to ring them to stop a card transaction spoke to three people then cut me off but quick enough to put £17 interest on iam a 80 year old pensioner I cannot afford to loose£360.00

Date of experience: 11 January 2025

Disgusting I hope Lloyd's are proud of owing this shower of sh1t. Been a customer of Lloyd's for 58 years and thought I would apply for a Mbna credit card. I was accepted like always with any bank or financial services never been turned down once in 65 years. Told me card was on the way then three days later block my account and said they had changed their minds for no reason. Thank god it did not go a head looking at all the reviews.
Follow on just found out they had put a fraud banner on my account for no reason just admin mistake they are trying to now remove it after ruining my credit score. Stay well away from this shambles.

Date of experience: 06 January 2025

Wanted to update my mobile number linked with my loan. This couldn't be completed over the phone, even though I passed security with 3 individuals. The only way for this to change is to send a letter. How is this a more secure method of communication than a phone call with the loan holder? Spoke for 3 three different departments and no manager was available to speak to. Was on the phone for over an hour for MBNA to hang up on me. Horrendous systems in place to support their "customers". Stay away.

Date of experience: 02 January 2025

one star as there is no way to give any minimum. this is a fraud company. they will give you card and then will charge you for the interest by very strange ways from the clauses. nobody will ever be reading all the agreements before signing. they will come up with one line from the clause to charge you with a hefty fines.... credit cards are usual, we all have been using them from ages, no other company will ever charge on those terms but they will... :-(

Date of experience: 05 January 2025

Loan application edited my address after I had clicked submit, and I had to keep chasing multiple times for an update. When I was then advised by address was incorrect and they were not sure how to deal with this, I was reapply, which i did for the same thing to happen! I was then told to apply for the third time and enter my address manually which I did for it to still remove my address details! Applied THREE TIMES, chased 7-8 times via phone calls for updates, and just been told I’ve been declined for shopping around for a loan prior to this application. LIVID!!!!! My credit score is now -9 points and it shows I have a loan, when I don’t!!! AVOID AVOID AVOID!!! 40 mins on the phone in absolute floods of tears just told to dispute and appeal it!

Date of experience: 31 December 2024

Horrible corporate American scum. I’m not a customer, but my Civil Partner recently passed away. I’m trying to contact them to settle his account of £300, It’s impossible.

So I’ve tried, and I've been met by a dumb AI system. I won’t be paying up on my Civil Partners account. MBNA take me to court; you scum corporate; it’ll cost you more than it'll cost me.

Date of experience: 13 December 2024

Had a long 0% interest card and after making a few expensive purchases the jokers start charging £70 interest a month. Balance transferred it straight away. Con artists

Date of experience: 24 December 2024

I am not sure what everyone else is talking about as you need to read the terms and conditions, i usually take out a 0% card on purchases but just use it for large item and treat it like a 0% loan.
You have to read terms as it often is only 0% for 3 mths max so I have not been caught out. A little more care from people and less complaining about being scammed as it is actually quite clear.
I managed to change d/d on app easily but payments could be made easier as I can make payments by bank on other platforms but still have to input my debit card details to make extra payments so it could be easier.
I’ve used mbna on and off for a few years, you have to swap and shop around and never assume you will get rate or term length as it can change, depending on credit score etc, all credit cards are the same.MBNA gave me a lot more credit than others, more generous than Barclaycard or virgin cc.

Date of experience: 01 June 2024

Trying to "break through" the robot phone operator is near impossible.
When you do eventually get promised an operator, there is an "exceptionally long wait" (surprise!) and it then asks you to enter your phone number, even though it earlier said it recognised the phone as a registered number for me.
Overall incredibly frustrating.
Used the Tesco card instead to make the purchase, went through in one second

Date of experience: 04 December 2024

Discovered that our home emergency cover was actually charged separately as an additional £52.08 p.a., when my understanding when accepting their quote was that it was included in the premium because I'd ticked the box requesting it. Can't register to check the policy online without a loan or credit card, so have to keep calling them every time.

Date of experience: 07 November 2024

Been a customer for years - current physical card no longer working and no explanation why the card details on the app were different. Being told the card was activated when I am looking it on my phone as not being active was not at all helpful. It appears to have an activated itself and then deactivated but no issues at the MBNa end. I Reset the app as advised and now I am being sent a code in the post. Useless.

Date of experience: 12 December 2024

Froze my credit card. Kept me on the phone for an hour only to tell me they couldn't unfreeze it. Told me they weren't allowed to tell me why. Couldn't tell me when they would unfreeze it. Wouldn't send me a new card either. Then the arrogant call handler tells me he's doing me a favour. They clearly think an average customer with an unfrozen card is a fraud risk - so maybe they want to lose their customers and have less risk, right? I'm happy to help them with that.

Date of experience: 20 December 2024

They increased home insurance quotes by 25% quoting increase in cost of materials.
So 2% or maybe less of their insured homes will get a claim, but EVERYONE gets a 25% renewal hike to cover for that.
You don't need to have gone to university to put the numbers together and realise they are making an absolute fortune from everyday customers.

Our wages didn't go up 25% year on year, and materials didn't go up 25% either.
What went up is the directors greed and bonuses.

We are not blind, we really need the government to step in , regulate, and stop this theft right in the middle of a cost of living crisis.

Date of experience: 25 November 2024

What a Mickey mouse outfit.lured to use as 0% on stuff, used it ONCE for about £250, never got statement, then spent 40 minutes on (freefone) asking why? 5 different clerks mumbled their way Round my actual request before last numbskull said I'll NEVER see a statement of I use less than 15 transactions in a year!!!?!?!?! what a load of DAZ!!! So they sent me a threatening text of DEFAULT but can't get off their fat backsides to send an actual statement? Closing account, oh and the APP? That wouldn't load either, glad I dodged that particular bullet, never again. 9/10 clerks had thick foreign accents , you know, like on scammers interceptors???? Ha ha! Very unfunny JOKE

Date of experience: 05 December 2024