543 total
Currently looking for camera and lens insurance and came across photoguard. I’ve read some of the negative reviews and there are enough of them to put me off. I’m not taking that risk, I’ll insure elsewhere.
So whilst I’m not qualified to comment on performance etc, I think it’s only fair the PG are aware that they just lost a potential customer.
Date of experience: 27 December 2024
photoGuard provide straightforward insurance packages at a very reasonable price. I renewed again this year and was assisted by Caitlin who was very professional, friendly and helpful and made sure that the deal I had was right for me. Customer service done properly.
Date of experience: 29 October 2024
Reply from photoGuard
We love receiving feedback about our product and the great service our staff provide! We have made sure this has got back to Cait. Thank you.
Guard Social Team
Best Insurance Company I Have Ever Dealt With In My ENTIRE Life! They were very supportive, efficient and responsive. I would highly recommend and that’s coming from someone who had a very unfortunate incident but had the likes off Photo guard supporting me through this process. I can’t thank the team enough!
Date of experience: 14 September 2024
Reply from photoGuard
WOW! Thank you for this awesome review Richard, we couldn't be more pleased to hear about the experience you have had during your time with us and throughout the claims journey. We really value a one to one personal experience during a claim and that's why we keep everything in house.
Guard Social Team
5 stars for KAI for his customer service.
What a lovely guy! He talked me through and sorted my photography insurance in no time. Very helpful and professional, but at the same time I had a feeling like I am chatting with a friend :)
Thank you!
Date of experience: 23 October 2024
Reply from photoGuard
We are blown away by this review Anna. Thank you so much for sharing your experience with Kai when sorting your insurance. Our team thrive off this feedback and we are proud we could make the process of insurance a pleasant and personal experience for you.
Guard Social Team
Great customer service! Spoke with a guy called Kai and he was super friendly, talked me through everything pretty clear, and had great energy which is always a winner! The guys a legend, he deserves a raise…hint hint
Date of experience: 28 October 2024
Reply from photoGuard
Thank you for the excellent review and the special mention of Kai's service. We've had the pleasure of giving him the feedback and he was super pleased!
Guard Social Team
Well what can I say from start to finish my claim it has been an incredible experience, Sharon was so fast and so responsive. Ignore any negative feedback you read on here. This is a fantastic company and I will always ensure my equipment through them.
Date of experience: 20 September 2024
Reply from photoGuard
Thank you for sharing such a great review of your experience with our In House Claims Team and in particular your interactions with Sharon. We have made sure she has received the feedback and look forward continuing to support with all your Photography insurance needs.
Guard Social Team
Just opened a policy today, I’m new to photography and therefore new to the insurance side of it all. Kieran could not of been more helpful! Really lovely lad and had patience and understanding with me!
Date of experience: 24 October 2024
Reply from photoGuard
Thank you for the lovely review of the experience you had with Kieran. We've made sure he has had the feedback and we wish you all the best in the new world of photography. You've got this!
Guard Social Team
Just great service. I’d forgotten to change my bank details, but received a reminder from Iva, who was super friendly and helpful. No fuss, no problems.
Date of experience: 29 October 2024
Reply from photoGuard
Thanks for the review Paul, we really appreciate the feedback and the special mention for Iva. We have made sure she gets the recognition for the awesome service.
Guard Social Team
Items insured are only itemised by price?!?
Why is there no way of tagging each item insured with a name or description, or even a date purchased. Keeping your list of insured items up to date, and adding or removing items, is massively inconvenient in time consuming.
Date of experience: 23 November 2023
I am a keen amateur photographer and I love my photography equipment, so when I had an accident and my camera and lens went flying I was understandably gutted. Luckily the lens seemed fine but the camera had a decent sized chunk broken off it. It was assessed and deemed the internal damage was too great to be repaired. Photo guard were on hand to advise me and assist every step of the way. I was very impressed by how simple and speedy the process was. Very satisfied customer.
Date of experience: 17 January 2024
Best review i can give Photoguard is simply they do what ever they say on the tin, without hassle, and with a smile, i do a lot of photoshoots and never fail to talk them up as I'm so impressed with their service
Date of experience: 16 October 2024
Reply from photoGuard
Fantastic review Ian thank you so much. We are super pleased that you love our service and will continue to keep our standards high.
Guard Social Team
Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’t find described thieves in surrounding area. I am so grateful for whole photoguard team for efficiently sorting my claim. I would highly recommend photoguard to anyone who is in two minds about buying 📸 📷 insurance.
Date of experience: 07 July 2023
Bad business practice. Had an e-mail for an automatic renewal - which I didn't sign up for. I Never have automatic renewals. Was told by e-mail that my bank has declined (the old card I son longer valid) and therefore the policy would not renew and would be cancelled after a certain date. So wrote back and said fine as I didn't want auto renewal and no longer wish to contract with a company that does that. I no longer have the equipment. Replied saying that the insurance was renewed and there is a £10 cancellation fee. Sent the documents to my solicitor to sue for UTCCR and Harassment.
Date of experience: 17 August 2022
Reply from photoGuard
Hi Garry
We are sorry to hear that you were unhappy with the auto renewal of your policy this year after not having raised this as an issue when it auto renewed the previous year.
The auto renewal process is clearly covered on the website in the renewals section, www.photoguard.co.uk/renewals, in the new business documents and also in renewal documents with clear instructions on how to opt out of auto renewal if required.
Due to your card no longer being valid the auto renewal process that you went through the previous year was not possible and as no payment was made a letter was issued to confirm the policy would be cancelled if no payment was received (incurring a £10 cancellation charge as per the policy terms and conditions).
Best of luck with your photography moving forward. If you do decide that you need cover again then we would be very happy to provide a quote and can, on your instruction, opt you out of the auto renewal process.
Thanks
The photoGuard Team
Excellent help & guidance in setting up new camera cover policy from Kai.
Many thanks
Date of experience: 29 October 2024
Reply from photoGuard
Thank you for the great review Paul. We have made sure that Kai has received the feedback. Have a great day.
Guard Social Team
1st class experience with Photoguard. Damaged fav camera and fav lens beyond repaid. Been with them 5yrs+ never claims so not sure what to expect. They were supportive, helped me through process and settled the claim quickly with a sum I was happy with. Flexible on how you replace your kit, so a great relief stuck with their cover through the years. Will be renewing and would highly recommend. You may get cover slightly cheaper, but won't beat the cover or service.
Date of experience: 06 April 2023
This company are worse than the thieves that might rob your equipment in the first place. Photoguard will happily take your money for year after year, but have no doubt they will do ANYTHING to get out of paying out a claim. Not only that, but they will string you along to say you have a claim, but you have to keep paying insurance for your stolen items while it is processed....only months later to find a reason not to pay, based on the same info you gave at the beginning.
Date of experience: 10 August 2022
I had the misfortune of needing to claim very soon after taking a policy. Claims process was straight forward; a phone call and a couple of back and forth emails for the required documentation. I’ve only rated 4/5 as the process felt impersonal at times, and almost as if there was a rush to get my claim settled and move into the next one.
Date of experience: 10 April 2022
Genuine claim, i dropped a camera while working but they treat you like a criminal, ask for private messages and emails, dont want to help or pay even though you are supposedly covered, get you to source repairs yourself and pay and then they will let you know if you might be cevered, thought this was what you paid them to do!. They quote 5 days to reply to a question which is extremely frustating, not worth the money and yes they are expensive, you expect more from this company. Extremely dissapointed in the service I have received or should I say not received.
Date of experience: 20 February 2024
I’ve been a photographer full time for 3 years now and I’ve always had my insurance with PhotoGuard. I’ve just had to make my first claim for a broken lens and I have to say that the whole process was pretty easy and straightforward. My claim was accepted and I’m getting my lens repaired!
Date of experience: 27 June 2024
Very polite and identified my requirements with ease and then covered the way the insurance works without being too stressful over the matter. The fact I changed the insurance a few days later didnt seem top bother them as long as I had the cover I required going forward. A+++++
Date of experience: 06 February 2023
