46 total
I would want to sincerely thank my surveyor, Mr. Nick, for his tremendous help with my pre-home inspection assignment. His thorough and precise analysis was really helpful to me in helping me make a decision. Without any doubt, we'll collaborate again.
Date of experience: 15 September 2024
I have trust issues, so it is not easy for anyone to satisfy me. However, working with completely alleviated my doubt. I am truly impressed by their friendly demeanour and professionalism. The amazing design created by their talented architects has transformed my garden into a beautiful sunroom.
Date of experience: 08 September 2024
The plans we were provided were not worth the paper they were written on. I wanted to vault a ceiling & install skylights & solar panels in an extension. Firstly they originally only provided skylights & solar plans, no mention of vaulting. They missed a steel beam in the survey, so the skylights couldn't be installed in the right position, failed to measure the roof and went off floor plans provided by the estate agent which were not the same as the roof which went over an adjacent garage. 1 month late to get vaulting plans, found it impossible to speak to a person, only communication via portal system of raising tickets & passing them to a team who don't accept requests to call back. The lady who sold it to me is no longer available on WhatsApp. They eventually said "why don't you take the roof off and put a new one on?" So I'm left with no vaulted veiling & 3 skylights out of place. £1200 I'd paid for the plans! Total rubbish.
Date of experience: 06 December 2024
So far, our experience is terrible. The first lady I spoke to was knowledgeable and pleasant, but things have gone downhill rapidly from there. We need a party wall agreement to put up a small conservatory and remove a brick built shed. No answer to phone calls and they obviously don't read emails. I refused to sign to appoint them and they still sent the email. I had to ask for several corrections to a poorly written party wall agreement.
I have today received a phone call from Michael apologising for any misunderstanding and saying that they are committed to completing my party wall agreement. He has explained more of their process and says that they are dealing with all the issues.
Date of experience: 22 November 2024
We were dealing with a frustrating boundary dispute with our neighbour over a shared fence that had shifted into our garden. The Plansing team provided an excellent service, conducting a detailed land survey and creating an accurate site plan that clearly outlined the legal boundary. Their use of precise mapping tools and clear explanations of easements and boundary laws made the process straightforward. With the help of their expertise, we avoided court proceedings and resolved the matter in very pleasant way. Highly recommend their services!
Date of experience: 18 November 2024
I needed a survey for my property and signed up with Bark Team, receiving my first response from PLASING. They requested an upfront payment, which is fairly standard. The surveyor, Mr. Daniel, arrived on time and presented himself in a professional manner, demonstrating his expertise. He dedicated a thorough two and a half hours to reviewing the property and ensure everything was addressed.
I am still awaiting the survey report, so I cannot yet provide a full review of the company. However, I am pleased with Mr. Daniel's work and would gladly recommend him to my family and friends once I receive the report.
Date of experience: 28 September 2024
Reply from PLANSING
Cheers for taking the time to give us your feedback, it's really appreciated. We're always looking for ways to improve, so your thoughts are dead helpful.
If you've got any more questions or anything you'd like to chat about, give us a bell on 0330 133 9001 or drop us a line at info@plansing.co.uk.
We're always striving to make our services top-notch and help our clients in the best way possible. Your feedback is a proper boost for us.
Ta muchly, and we look forward to helping you again soon.
All the best,
The Plansing Team.
The reason I chose Plansing was due to the 5 point step detailed in the contract to get our boundary dispute resolved.
The attention provided by Plansing staff was very good to start with but thereafter I could not get a response from a member of staff who responded promptly to initial request and questions. I called, text and emailed. This aspect was very disappointing.
A member of the operation team was also slightly impatient during one of meetings.
The Plansing surveyor was excellent with regards to communication with me and our neighbour.
The Plansing report fulfilled the required resolution without the need for steps 4 and 5 i.e., Mediation / Negotiation with the Neighbour and Legal Support.
Date of experience: 03 October 2024
I just wanted a basic report to say there is sufficient support as requested by the lender.
The Plansing man who did the survey didn't seem to know what he was doing or why he was there, he took ages and measured every room when we only asked for the chimney structure to be confirmed.
He then left a heavy ladder up which I struggled with alone to put away when I was trying to look after my severley disabled mum who it now seems they are trying to get extra money out of by saying she needs another survey and more structural support!
They are impossible to get in touch with I have left 2 voicemails and no one has responded. Thank God I only paid them 50% upfront and not the full amount although I am trying to get a refund for the service they provided.
Avoid this company at all costs! Pay a bit more and get a reputable company!
Date of experience: 12 November 2024
It was really pleasant dealing with this company, i had a strict timeframe in which i needed structural calculations and the whole team absolutely smashed it. Sophie was really helpful, I enjoyed communicating with her as her replies were super fast.
Date of experience: 14 October 2024
WARNING ‼️ ⛔️
Please avoid this disgraceful company, we recently purchased a property from auction and needed a chartered structural engineer to provide a service for a structural report.
They turned up, having no idea what to do, paid for a “speedy service” it’s now been 10 days and was stated to be two days. Once we have received the report, we sent it to the mortgage company for it to be declined as they DONT have the correct credentials / qualifications…. The report was done by a Civil engineer and NOT a structural engineer… they seem to think the civil engineer qualification ICE is acceptable…. But it is NOT. They are not a creditable company and are COWBOYS.
We have asked for a full refund £700…. But I don’t expect it to ever reach back to our bank account.
I will be involving trading standards to help protect other people from this experience.
To also add- the customer service is just the phone ringing and ringing so expect to never talk to anyone….
DO NOT USE THIS COMPANY for the love of god.
Date of experience: 07 November 2024
We found Plansing to be a friendly and approachable company to work with .During the course of our project we had to make a few changes and alter a few images and the team were very patient , after a few adjustments we all managed to finalise the project very successfully and to our specifications .
Date of experience: 09 September 2024
Reply from PLANSING
Dear Sarah,
Thank you so much for your kind feedback. We're delighted to hear you found Plansing friendly and approachable. We appreciate your patience as we worked together to finalise your project, and we're thrilled you were happy with the end result.
We truly value your business and hope to have the opportunity to collaborate with you again in the future.
If you have any questions or require any assistance, please don't hesitate to contact us. Our project managers are always just a phone call away and happy to help in any way they can.
Thanks again
I would not use Plansing again.
The surveyor turned up to the wrong house, it took another week for them to turn up to the right house.
I was told the report would follow a few days after the visit… it took 2 weeks to get the report, no one was answering the phone to me or replying to my calls to chase the report.
When the report did arrive, it was full of inaccurate information, the address was listed incorrectly and ‘facts’ about the house were wrong. The engineer also didn’t have the specified accreditation we were assured they had.
I am sorry I ever instructed Plansing to work with us.
Date of experience: 05 October 2024
I never give bad reviews, but this was too much. Stay away, no knowledge, just trying to get quick money for poor and quick service. I needed an SE, and I´ve been speaking with an 18 years old account manager, pay a little more and go with a proper professional. You wont get any value out of this company. It will get in trouble soon I guess.
Date of experience: 01 September 2024
Contact was made immediately following my online request. Quote received was half the price of anyone else. When i carried out further checking, the Companies House # being quoted is for a totally different company known as Private Grove Ltd; where accounts are overdue. They also request 50% of the funds up front. I am extremely conscious that this is a scam and have decided to stay well clear. Shame really that companies still trying to rip others off.
Date of experience: 02 July 2024
Reply from PLANSING
Thank you for raising your concerns and giving us the opportunity to clarify a few things. We understand you may have encountered some information that caused confusion.
Firstly, we want to assure you that Plansing is a legitimate business operating under the legally registered company name Private Grove Ltd. This is a common practice for businesses to have a trading name that differs from their registered company name like Costa Coffee is owned by The Coca-Cola Company
We understand that checking Companies House records is an important step in verifying a company's legitimacy. We encourage you to review our company information there, where you'll find all our records are up-to-date and accurate.
Regarding our payment structure, requesting an upfront payment is standard practice in our industry to cover initial costs and secure your project slot. We are always transparent about our fees and provide a detailed breakdown of costs.
We regret that you had a negative impression and decided not to proceed with our services. We value all feedback and continually strive to improve our communication and ensure clarity for our clients.
If you have any further questions or wish to discuss this further, please don't hesitate to contact us.
Sincerely,
TEAM PLANSING.
I've found this company so easy to work with.
I had 1 visit from Sophie, she was full of knowledge regarding everything I need doing.
They handeld all paper regarding the council.
No bad points on my experience
Seamus flint
Date of experience: 20 June 2023
Customer Support was align with me throughout the project completion, I'm happy with the service getting from Plansing. The team was very professional, efficient, and made the whole process simple and stress-free. I highly recommend the for Party Wall Agreement Service.
Date of experience: 04 May 2024
I had a surveyor come today, he took some measurement and pictures.
He was helpful and friendly.
He knew his stuff. Highly recommend.
Thank you
Date of experience: 26 September 2024
Reply from PLANSING
Dear Tripta,
Thank you so much for your kind words about our surveyor! We're delighted to hear that he was helpful, friendly, and knowledgeable during his visit.
We truly appreciate you taking the time to share your positive experience. Feedback like yours is a real motivation for our team and helps us ensure we're providing excellent service.
Thanks again
Plansing Team
Plansing were professional throughout the process starting with scheduling engineer’s visit followed by submission of design. They did not hesitate revising the design 2 times just based on mine and builder’s request as builder to make it economical for me yet inline with building regulation. I strongly recommend them for any building related project.
Date of experience: 17 September 2024
Reply from PLANSING
Dear Prabhu,
Thank you so much for your kind words and feedback! We truly appreciate you taking the time to share your experience with us. It's feedback like yours that helps us improve our services every day.
We're delighted to hear that you appreciated our professionalism and willingness to revise the designs to meet your needs and budget, while ensuring compliance with building regulations.
At Plansing, we strive to prioritise each client and deliver cost-effective solutions without compromising on quality. We're committed to providing the best possible service to all our clients, and your feedback confirms that we're on the right track.
Thank you again for choosing Plansing. We look forward to assisting you with any future building projects you may have.
Very professional and helpful. They took me through every step of the process and kept me in communication till the end. Definitely recommend them and will also use their services in future too.
Date of experience: 12 January 2023
BEWARE!!!! DO NOT HIRE THIS COMPANY!!!
If I could do 0 Stars I would.
We hired this 'company' via the platform 'Bark' and regret it massively.
We needed a structural engineers report urgently for our mortgage application and plansing offered everything we needed, they could visit the next day and at a cost of £700 were the cheapest out there and on bark had amazing reviews, it seemed too good to be true and it was!
To set everything up they couldnt be more helpful and sent the invoice quickly, however everything went down hill from there.
The person they sent out wasnt even a structural engineer at all but told us he would be consulting with one. We then had to chase the report and found them impossible to contact with no answer on any numbers. This promoted me to look them up on trustpilot where I was faced with the reality of this company. After chasing all day we received the report only to find some of the information we needed wasnt included which was in relation to trees, we then had to chase them again and they threw in some half arsed information.
After submitting to our lenders it was rejected as the guy wasnt a structural engineer at all which is where we realised we had been shafted.
Shockingly we managed to talk to someone who kept saying they would get a manager which never materialised. We had to instruct another company to do the survey and in the mean time requested for a refund from these charlatans. They now ignore all our communications and we are taking the matter up with trading standards. I can only assume all the good reviews on here must be fake as indicated on trustpilot as they have had to remove fake reviews previously. PLEASE AVOID THESE PEOPLE. Cheaper does not mean better its worth spending more to get the right help and avoid this stress.
Date of experience: 12 November 2024
