67 total
Fully functional app packed with lots of features. Import mobile phone contacts, voicemail to your email, DND windows, etc. Good audio quality with no obvious delay. Only issue is I have been logged out twice without knowing and missed an important call. Possibly due to an app update from the Play Store. So remember to check after applying an update.
Date of experience: 02 November 2024
Quality of audio signal is sometimes poor due to noisy signal/distortion. Phone supplier and broadband supplier each blame each other.
Otherwise service eorks well
Date of experience: 02 July 2024
All a smooth transition and supplier made it simple. A small hiccup receiving calls from a particular mobile has been resolved.
Date of experience: 02 September 2024
Want to retain your land line no and connection after fibre install this is the best answer
Have retained our traditional phones and free unlimited uk calls all for only £6 per month
So professional and the patience of God in dealing with non tech users
Highly recommended
Date of experience: 09 November 2024
Everything so easy with Premital....bye , bye BT.
Date of experience: 02 January 2025
Premitel has saved my house hundreds in expensive phone taffifs. We only used the landline for cases where mobile wouldnt work and we were constanty harrasrd by sales calls.
Since primitel rather than paying £20 a month we are paying £6 a month and can filter all calls so only allowed numbers get through and those we dont know must provide their ne via a voice clip where we can either accept or decline.
The friendly support are quick, polite and always willing to help you with any problems or questions.
Please note we have this setup using a 4G+ Simcard broadband deal and whilst they dont recommend it, i can say we have had zero problems with all calls. The bandwith required to provide voip is under 2megs so as long as your internet is 10megs or more you will be fine!
Call quality is as good as if not clearer than landline calls and nobody knows the number they called is handled by VOIP.
Date of experience: 02 November 2024
Talking to the company over the phone very helpful.
Date of experience: 04 June 2024
Making a decision to dump the incumbent telecommunications provider for broadband & phone, Premitel provided hands-on, timely, detailed guidance re their cost-efficient call provision. Enabling me to confidently keep my tel. number with them via an IP phone, over an independent & separate Full Fibre acc. 30+ months I am significantly better off.
Date of experience: 02 November 2024
Premitel is one of the few “telephone calls” companies which you can add to an existing FTTP broadband connection .
The most important aspect has been quality of customer service. Once set up you forget it. All for £6 pm.
Date of experience: 02 August 2024
Steven killen at Premitel showed utmost patience with my ineptitude connecting onto premitel with my Starlink Wi-Fi , many e mails and calls whilst he patiently talked me through the process of connection and finally the joy of a £7.00 monthly bill instead of BTs 140.00 pm
Date of experience: 27 November 2023
The whole experience with this firm was near perfect from my first enquiry to the arrival and my installation of the phones (3xT73 handsets with base unit)... and the customer service/after sales support was equally outstanding. I never once had to listen to piped music but always dealt with the same person who responded consistently promptly and with clarity. It felt like entering a new world!
Date of experience: 08 July 2024
Stephen from Premitel talked me through setting up three VoIP phones which were not supplied by them to use their network. When one of the configurations got corrupted a couple of months later they helped me find what was wrong and correct it. Their knowledge is extensive.
Date of experience: 13 April 2024
Really fantastic service. If there is a problem they answer the phone and it’s dealt with . Best feature is email saying you have a message or missed call . Would highly recommend it . What a relief to have said goodbye to BT
Date of experience: 02 October 2024
expert advise was given by Stephen Killen who handled everything from the purchase to the set up. I have found the operation of the satellite phone excellent and very cost effective. I would recommend the services of Premitel to anyone.
Date of experience: 02 August 2024
Not only is the phone call quality of a much higher standard, but the customer service is far beyond anything I had expected or experienced. Very helpful, communicative, dynamic and resourceful. I am always thankful to have found them and will continue to recommend them.
Date of experience: 02 August 2024
Quick and easy process from initial enquiry to equipment delivery. Plug in, switch on and it just worked!
Date of experience: 02 November 2024
Date of experience: 02 July 2024
This is an excellent company with personal customer service. The support they provide is great and I was all sorted with my new Voip phone with no problems. The price is excellent as well, at just £6 a month for my phone and all calls.
Date of experience: 06 June 2024
Very helpful and attentive and friendly.
Efficient. Does what it says 'on the tin'.
Immediate response.
Date of experience: 02 November 2024
Premitel came to my rescue when we switched to plusnet and there was no provision for a VOIP phone. They handled it well and at reasonable cost and continue to make it work.
Date of experience: 02 July 2024
