145,105 total
Richard had taken my phone call and left a message to say it was okay to return and exchange an unwanted Christmas gift. He referenced the call, checked the online receipt and I exchanged the spice rack for a steamer and pan - which I have since used and am delighted with! Excellent customer service and a returning customer gained! Thank you 😊
Date of experience: 12 January 2025
I regularly purchase from ProCook because I know that I am purchasing quality, well made and long lasting items.
I have just recently purchased the Professional Stainless Steel Shallow Casserole Dish Lid 24cm 3.6L for my daughter as I have one and absolutely love it! It's the most versatile pan I have and it washes like new with each wash. My daughter always comments on it whenever she visits, so it was a gift for her new home.
Well done ProCook another excellent piece of kitchen equipment �
Date of experience: 03 January 2025
Reply from ProCook
We're thrilled you consistently choose our products and appreciate your kind words about the casserole dish. It's wonderful to hear it's become such a versatile and beloved item in your kitchen, and that you were happy to gift one to your daughter for her new home. We're delighted you find our products to be of high quality and long-lasting, and we truly appreciate your continued support. Your feedback is invaluable as we strive to provide excellent kitchenware. We're so glad you're enjoying your ProCook experience!
Bought a four slice toaster & kettle, didn't realise how bad my last toaster was until I started using the proCook one. You can actually get a full slice of bread in it & it cooks evenly no more turning bread to toast both ends. The kettle is great, not much you can say regarding boiling water, overall a great buy �
Date of experience: 03 January 2025
I recently decided to replace my very old set of pots as age had taken its toll. I was initially concerned about finding a set that matched the quality I had grown accustomed to. However, after using the ProCook, all my worries were completely diminished.
The pots are solidly constructed and come in the perfect sizes for the main three I usually need. The handles stay cool to the touch, just as described, making them safe and easy to use.
I chose the non-coated version and have been pleasantly surprised that the food doesn’t stick. Additionally, the pots retain warmth for a long time, which I appreciate. Overall, the ProCook cookware has exceeded my expectations, offering a performance that rivals my old set.
Date of experience: 03 January 2025
Had to travel to Ashford to buy as ordered on Wednesday for next day delivery on line but by Friday night no delivery received!! Contacted customer services to be told warehouse problem and goods not dispatched!!! No email to advise of supposed problem or apology for non delivery so had to make 50 mile round trip to get my order!!! Very disappointing, crap service but store saved the day!
Date of experience: 12 January 2025
Great knowledge of products - knew what I was after even with my very basic description! ("two-handled choppy thing" - Mezzaluna) Helpful and informative about alternatives. One staff member went to get a boxed version of the Mortar and Pestle I chose as it was a 'display model'. All round friendly and helpful. Thank you Max and George.
Date of experience: 12 January 2025
I bought a set of the professional granite pans. After finding a problem with the bottom of the pan i had an online chat with customer services. They advised that they would send replacements and I received this within 4 days. It is unusual to get such good service these days and praise should be given when deserved, as this was. The pans look beautiful and perform great. I will certainly buy more.
Date of experience: 09 January 2025
Reply from ProCook
We're thrilled you're enjoying your new granite pans! It sounds like you had a minor issue initially, but we're so pleased our customer service team was able to resolve it quickly and efficiently. We truly appreciate you taking the time to share your positive experience, and we're delighted to hear that the replacement pans are performing well and that you're considering purchasing more of our products in the future. Your feedback means a great deal to us, and we're committed to providing excellent service and high-quality products. We strive to make every customer experience a positive one, and your review confirms we're on the right track. Thank you again for your kind words and continued support. We hope you continue to enjoy your cookware.
I love my 24" shallow caserole dish, i use it for so many dishes. It is so easy to clean and I have now bought one for our daughter.
The website is so easy to use. I have used it for a number of orders for myself and for gifts, particularly my daughter. All products are of very good quality, packaging is well considered, and all orders arrive safely within a few days.
Date of experience: 04 January 2025
Easy ordering, arrived quickly. Good quality baking trays - so far, anything burnt on has been removed easily without damage. Bought in sale so even more pleased with my purchase!
Date of experience: 03 January 2025
I broke the glass lid of my small saucepan a few years ago & have struggled to find a replacement, so Iam thrilled to find the one Pro Cook sells which is almost the same.
Date of experience: 04 January 2025
Keelie was extremely helpful on the Live Chat. I had a query with my order and Keelie was professional, friendly and efficient.
Love ProCook as their items are excellent quality and the staff are so lovely to deal with.
Date of experience: 13 January 2025
Reply from ProCook
We're so pleased you had a positive experience with our live chat service! It's wonderful to hear that you found Keelie to be professional, friendly, and efficient in assisting you with your order query. We truly appreciate your kind words about our products and staff. We strive to provide excellent customer service and high-quality items, and your feedback confirms we're on the right track. Thank you for choosing us and for taking the time to share your positive experience. We value your business and hope to see you again soon.
Went in there just to browse the staff were smiling and happy to help we ended up buying a small collapsible collider to match our others keep the goog work up
Date of experience: 13 January 2025
Christmas present got lost between ProShop and DPD hub on 15 December. Chased and was told I’d get an update but nothing. Chased again and package arrived within 48 hours but had one of three items missing. Have eventually received missing item one month after ordering. Would never use company again
Date of experience: 04 January 2025
Ordered between Christmas and New Year so delivery took a little bit longer but overall I’m very pleased with the quality of both the knife set and casserole dish I ordered.
Date of experience: 04 January 2025
The girl that was working wasn’t helpful we were waiting for her to give us information on the product and she said she had to check on the stock availability and never came back to us but she was working on the floor ignoring us. She assumed that we not going to buy anything. This is totally unacceptable. But thanks for the other staff that came and helped us he was very helpful.
Date of experience: 07 January 2025
Reply from ProCook
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
The staff were extremely efficient, friendly and courteous, despite the store being exceptionally busy.
I have visited this store previously prior to Christmas and the experience was exactly the same.
excellent products and the shop is presented very attractively. credit to the staff.
Date of experience: 12 January 2025
Bought a set of pans before Christmas. Evri managed to lose them but customer services at pro cook were excellent and sent another set of super pans which are fabulous to use.
Date of experience: 03 January 2025
I usually feel out of my depths in specialists shops such as here but this wasn’t so here. I was made to feel welcome even though I was dragging my husband and two son’s behind me. The staff were very friendly and help but not patronising. It felt like talking to a couple of friends. Lovely. Customer service as it should be.
I will be back as I spied future purchases as I exited with my new bread maker.
Date of experience: 13 January 2025
Helpful and friendly staff, welcoming to pet dog making him at ease and less excitable.
Good range of products at reasonable prices
Date of experience: 12 January 2025
I was looking for an item that I could not find and said to my friend, I would visit one of the shops on the high street. One of the assistants overheard me and then magically found the item which after some discussion I purchased. The service received was 100% and I thank you. The staff in this shop are always so helpful and pleasant.
Date of experience: 09 January 2025
Reply from ProCook
We're thrilled you had such a positive experience! It's wonderful to hear our team went above and beyond to help you find the item you were searching for. We truly appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words to the staff. Their dedication to providing excellent customer service is something we deeply value. We're delighted you found what you needed and hope to see you again soon. Thank you for choosing us!
