The staff member that assisted me was…
The staff member that assisted me was very informative and helpful. The item purchased is a gift so hasn't been received yet. Looks to be good quality.
Date of experience: 27 January 2025
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Staff was very polite and helpful
Staff was very polite and helpful, soon had assistance wasn't waiting around. Advised and assisted me very well, was very helpful. When purchasing I was informed about the app which I didn't know about. Was lovely to be served and also assisted with my purchase.
Date of experience: 19 January 2025
We were looking for a new Knife block…
We were looking for a new Knife block with knives and also a cutlery set, a very nice Lady helped us by answering all our questions, She gave us useful tips & advice, we left very happy with our purchase's! The knives are great and look good in my kitchen :-)
Date of experience: 16 January 2025
Reply from ProCook - Cannock
We're so happy to hear you had a positive experience with our team! It's wonderful that you found the perfect knife block and cutlery set, and that our team member was able to provide helpful advice and answer your questions. We appreciate you taking the time to share your feedback and are glad you're enjoying your new knives.
Amateur cook
Very helpful staff couldn't do enough to give help and advice
Date of experience: 02 February 2025
Good price on a set of 4 saucepans with…
Good price on a set of 4 saucepans with strainer integrated into the lids. Nice and heavy which will not fall off the gas hob, unlike the very light ones that they are replacing.
Date of experience: 18 January 2025
The lady behind the counter was Brill
The lady behind the counter was absolutely most patient whilst I was musing overy final mix and match selection. Then lent us a trolley to carry our considerable purchases back to the Car.
Date of experience: 12 January 2025
Reply from ProCook - Cannock
We are so pleased to hear about your positive experience! It sounds like you had a wonderful time browsing our selection and we are happy to hear that our staff was able to assist you with your purchases. We strive to provide excellent customer service and we are glad that you found our staff to be helpful and patient.
We are so pleased with our purchase
The moment we walked into the shop, we were amazed at the choices
Finley was extremely helpful. giving advice
Another staff member helped my husband to the car as we purchased an awful lot!
The only item they didn't have was another small milk jug, we purchased the last one
We are so pleased with our purchase
Date of experience: 08 January 2025
Reply from ProCook - Cannock
Thank you for your wonderful review! It's fantastic to hear that you were impressed by the selection in our store and that our team was able to provide you with the helpful service you needed. We're thrilled that you're happy with your purchase and hope to see you again soon.
Fab new cutlery
Bought our new cutlery in the new year sale. The staff at the Cannock outlet were really helpful looking for stock and advising us on styles. We have had many other kitchen items from here and it’s definitely the place to visit for quality kitchen goods.
Date of experience: 01 January 2025
Reply from ProCook - Cannock
Thank you for your kind words! We're delighted to hear you had a positive experience during your recent visit to our Cannock outlet. It's wonderful to know that our staff were able to provide you with the helpful service you've come to expect from us. We're thrilled that you're happy with your purchase and hope to see you again soon.
Problem with card processing
Everything was fine till I got to the checkout then I was told there was a problem with the card payment so could only pay with cash luckily I had cash on me but it would have been a good idea to tell people when entering the shop the problem
Date of experience: 18 January 2025
Reply from ProCook - Cannock
We understand your frustration with the payment issue at checkout. We strive to provide a smooth and convenient experience for all our customers, and we apologize for the inconvenience this caused. We will take your feedback into consideration as we continue to improve our processes.
Now thats what I call Customer Service
The staff at ProCook are never pushy but are there, if you need help with anything. I also feel that any suggestions they make are with complete honesty, as they would rather you purchased the items that are best for you, rather than those that have a higher price.
Date of experience: 12 December 2024
Reply from ProCook - Cannock
We appreciate your kind words about our staff. We strive to create a welcoming and helpful environment where customers feel comfortable asking questions and receiving honest advice. We're glad you found our team to be knowledgeable and genuinely interested in helping you find the right products.
What a great experience.
I usually feel out of my depths in specialists shops such as here but this wasn’t so here. I was made to feel welcome even though I was dragging my husband and two son’s behind me. The staff were very friendly and help but not patronising. It felt like talking to a couple of friends. Lovely. Customer service as it should be.
I will be back as I spied future purchases as I exited with my new bread maker.
Date of experience: 13 January 2025
Reply from ProCook - Cannock
We're thrilled you had such a positive experience! It means a great deal to us that you felt welcome and comfortable, even with your family in tow. We strive to create a friendly and approachable atmosphere where everyone feels at ease, and it sounds like our team achieved that goal with you. We're so pleased our staff were helpful and knowledgeable without being condescending. That's exactly the kind of customer service we aim for – a genuine and helpful interaction. We're delighted you found what you were looking for and look forward to welcoming you back for those future purchases you mentioned!
Very helpful staff
Very helpful staff. Pointed out special offers and showed us best products that we were looking for
Date of experience: 20 January 2025
Serving at the store was very slow and…
Serving at the store was very slow and not efficient. When we finally got to the front of the queue the cashier had to go out back to get our knives but didn't ask if anyone else in the queue was buying knives so had to go back for others after me. Could have saved everyone time by asking everyone at once.
Date of experience: 27 December 2024
Reply from ProCook - Cannock
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Biased but helpful.
Biased but helpful.
The staff in store were very helpful with their knowledge of the product. Annoyingly though, I (male) approached a staff member for help. She came and spent the whole time explaining to my wife. Even when my wife pointed out it’s me who is most interested she continued to face my wife and talk to her.
Date of experience: 04 January 2025
Reply from ProCook - Cannock
We appreciate you taking the time to share your feedback. We're thrilled to hear about the positive experience you had with our staff's product knowledge. It's wonderful that they were able to assist you.
We understand your concern regarding the interaction with the staff member. We strive to provide excellent customer service to everyone, and we sincerely apologize if the interaction felt biased or if you felt overlooked. We value all our customers and are committed to ensuring everyone feels valued and respected during their visit. We will use your feedback to help us improve our training and ensure all customers receive the attention they deserve.
Spoilt for choice
Lots of choice instore and reasonable prices to you get what you pay for and they are quality goods
Date of experience: 18 January 2025
Reply from ProCook - Cannock
Thank you for your kind review! We're delighted to hear you were pleased with the variety of products and their reasonable prices. We strive to offer a diverse selection of high-quality goods at competitive prices, and your feedback confirms we're on the right track. We appreciate you taking the time to share your experience.
helpful staff with good product…
helpful staff with good product knowledge ,prices on a par with other stores
Date of experience: 22 January 2025
Very good product.
Good offers, good choice of products. Very happy with the knife set although it doesn't say if they are dishwasher safe or not. Customer service was good but did find the layout of the store a little cramped.
Date of experience: 28 December 2024
Reply from ProCook - Cannock
We appreciate your feedback on your recent shopping experience. We're thrilled you found good offers and a wide selection of products, and that you're pleased with your knife set. We understand your question regarding dishwasher safety; we'll ensure this information is more clearly displayed on product descriptions in the future. We also appreciate your comments about the store layout and will take your feedback into consideration as we continually strive to improve the in-store experience for our customers. Thank you again for your review.
Just purchased a set of 5 Damascus…
Just purchased a set of 5 Damascus Japanese engineered kitchen knives from Procook and delighted with the superb quality and styling but had amazing service from the staff at Cannock McCarthy Glen outlet, who were extremely knowledgeable, particularly one young girl who we do not know the name of unfortunately but was so so engaging and knew her products so very well . So thank youProcook and staff.. a memorable and enjoyable shopping experience!
Karin.. Stafford.
Date of experience: 07 December 2024
Reply from ProCook - Cannock
We are thrilled to hear about your positive experience! It's wonderful that you are delighted with the quality and styling of your new Damascus Japanese engineered kitchen knives. We are also delighted to hear about the excellent service you received from our staff at the Cannock McCarthy Glen outlet. We strive to provide our customers with knowledgeable and engaging service, and we are proud of our team's commitment to helping our customers find the perfect products. We hope you enjoy your new knives for many years to come!
Great experience e visited the shop with specific items…
We visited the shop with specific items in mind.
The shop was well stocked and easy to select from the cookware displayed, but above all we where served by an extremely polite and helpful assistant who made the task easy
Date of experience: 17 December 2024
Reply from ProCook - Cannock
Thank you for your kind words about our shop and our staff. We are delighted to hear that you found our cookware selection easy to navigate and that you received excellent service from our assistant. We strive to create a welcoming and helpful environment where customers can find what they need with ease. We appreciate your feedback and look forward to welcoming you back soon.
Sales assistant went out of her way to…
Sales assistant went out of her way to help me buy taking the items I wished to purchase from me and placed them by the till so I could continue to look around the store where I chose further items . Each item was bubble wrapped and then wrapped in paper. Excellent service .
Date of experience: 19 December 2024
Reply from ProCook - Cannock
We are so pleased to hear about your positive experience. It sounds like you received exceptional service from our sales assistant. We strive to provide our customers with a seamless and enjoyable shopping experience, and it's wonderful to know that our team is making a difference. We appreciate your kind words and will share your feedback with the team.