Pleasant staff but on checking saucepan discovered chipping on protective coat. Frustratingly that requires a 25 mile round trip to exchange
ProCook - Glasgow Reviews 363
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4.8
Location
Switch locationUnit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL Glasgow, GB
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Staff were very friendly and not too pushy. Very knowledgeable about products and took the time to explain the benefits of what we were looking for.
Great products and service. Bought lovely glasses and coffee pot which is excellent quality. I'll be back!
Excellent, friendly service. One stop kitchen shop
Company details
- #58 of 141 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 5B, Glasgow Fort Shopping Centre, Garloch Road, G33 5AL, Glasgow, United Kingdom
4.8
Excellent
363 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
Verified
Excellent, friendly service.
Excellent, friendly service. One stop kitchen shop
Date of experience: 19 March 2025
Reply from ProCook - Glasgow
We're thrilled to hear about your positive experience! It's wonderful to know you found our service friendly and our selection comprehensive. We strive to make every customer's kitchen journey a smooth one.
Verified
Nice staff but poor product
Pleasant staff but on checking saucepan discovered chipping on protective coat. Frustratingly that requires a 25 mile round trip to exchange
Date of experience: 19 March 2025
Reply from ProCook - Glasgow
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue without the need to travel back to the store
Verified
Great products and service
Great products and service. Bought lovely glasses and coffee pot which is excellent quality. I'll be back!
Date of experience: 15 March 2025
Reply from ProCook - Glasgow
Thank you for your kind words and positive feedback! We're so glad to hear that you were pleased with your recent purchase. We strive to offer high-quality products and a seamless shopping experience, and we're delighted that you found both to be excellent. We appreciate your business and look forward to welcoming you back soon.
Verified
Very pleasant shopping experience
Staff were very friendly and not too pushy. Very knowledgeable about products and took the time to explain the benefits of what we were looking for.
Date of experience: 10 March 2025
Reply from ProCook - Glasgow
Thank you for your kind review! We're delighted to hear that you found our staff to be friendly, helpful, and knowledgeable. We strive to create a team of passionate individuals who are committed to providing exceptional customer service. We appreciate you taking the time to share your positive feedback.
Verified
Reply from ProCook - Glasgow
Thank you for your kind words! We're delighted to hear you had a positive experience with our customer service and the quality of our goods. Your feedback is truly appreciated, and it's wonderful to know we met your expectations. We are committed to providing high-quality products and exceptional service, and your review reinforces our dedication to that goal. We hope you'll continue to enjoy our offerings.
Verified
Excellent service and very pleased with…
Excellent service and very pleased with my goods
Date of experience: 11 March 2025
Reply from ProCook - Glasgow
Thank you for your kind review! We're delighted to hear you were pleased with our service and your purchase. Your feedback is truly appreciated.
Verified
Lovely products and helpful friendly fabulous stire…
Lovely products and helpful friendly staff
Date of experience: 10 March 2025
Reply from ProCook - Glasgow
Thank you for your kind review! We're delighted to hear that you enjoyed our products and found our staff helpful and friendly. We strive to provide excellent customer service and a wide variety of high-quality items. We appreciate your feedback.
Verified
Staff really knowledgeable and really…
Staff really knowledgeable and really friendly. I have informed my family how good this knife set is and 3 of them had already bought your product. Look good in kitchen .
Date of experience: 06 March 2025
Reply from ProCook - Glasgow
Thank you for your kind words! We're thrilled to hear that you found our staff knowledgeable and friendly, and that you're so happy with your knife set. We're delighted that you've recommended our products to your family and that they've enjoyed them as well. We appreciate your feedback and look forward to serving you again in the future.
Verified
Reply from ProCook - Glasgow
Thank you for your kind words! We're delighted to hear that you found our staff informative. We strive to provide excellent customer service and appreciate your feedback.
Verified
ProCook experience
The whole shopping experience was very relaxed, staff were helpful and the products are wonderful. All iin all we enjoyed the shopping experience very much.
Date of experience: 06 March 2025
Reply from ProCook - Glasgow
Thank you for your kind review! We're so happy to hear that you enjoyed your shopping experience. We strive to create a welcoming and relaxing atmosphere for our customers, and we're thrilled that you found our staff helpful and our products wonderful. We appreciate you taking the time to share your positive feedback.
Verified
Prices were a wee bit on the higher…
Prices were a wee bit on the higher sid3 for some items with brand name I had never heard of, Lady who served me was very friendly and we had a wee conversation at the till
Date of experience: 06 March 2025
Reply from ProCook - Glasgow
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad you enjoyed the friendly service. We're always looking for ways to improve our offerings and will take your comments into consideration.
Verified
Excellent service and product advice at…
Excellent service and product advice at the Glasgow Fort store. I had to return a faulty product. No problem at all. Fantastic customer service.
Date of experience: 04 March 2025
Verified
Verified
Customer service was excellent she…
Customer service was excellent she talked through the product and had good knowledge
Date of experience: 24 February 2025
Verified
Very good customer service in store
Date of experience: 27 February 2025
Reply from ProCook - Glasgow
Thank you for your kind words! We're delighted to hear you had a positive experience with our in-store customer service. Your feedback is truly appreciated.
Verified
Reply from ProCook - Glasgow
We're so glad to hear you had a positive experience with our team. We appreciate your kind words and will share your feedback with the team.
Verified
Service was 5 stars
Service was 5 stars, the woman behind the till was very helpful, guiding us in the right direction for every product we needed. Explained the deals ongoing in store and aftercare. Very experienced and friendly staff.
Date of experience: 25 February 2025
Reply from ProCook - Glasgow
We're so happy to hear about your positive experience! It's wonderful to know our staff went above and beyond to help you find the perfect products. We strive to provide exceptional customer service, and we're thrilled that our team member's expertise and friendliness made your visit enjoyable.
Verified
Excellent assistance in finding what I…
Excellent assistance in finding what I was looking for.
Date of experience: 25 February 2025
Reply from ProCook - Glasgow
We are so glad to hear that you had a positive experience. We strive to provide excellent customer service and are happy that we were able to help you find what you were looking for.
Verified
Great selection of products
Great selection of products, pleasant store environment and helpful, friendly staff.
With offered help from the shop assistant I quickly found the exact items I was looking for - a food temperature probe and accessories for an air fryer, all reasonably priced too.
Date of experience: 24 February 2025
Reply from ProCook - Glasgow
Thank you for your kind words! We're thrilled to hear you enjoyed your shopping experience. We're glad you found our selection of products helpful and that our staff was able to assist you in finding the exact items you were looking for. We appreciate your feedback and hope to see you again soon!
Verified
Helpful and informative staff.
On the advice from a Pro Cook staff member at the Fort shopping centre in Glasgow, I switched from buying a non stick pan to a stainless steel one. I was also given guidance on how to season the pan and I am delighted with my purchase. This is now my ‘go to’ pan.
Date of experience: 17 February 2025
Reply from ProCook - Glasgow
We're thrilled to hear you're delighted with your new stainless steel pan! It's wonderful that our staff member at the Fort shopping centre in Glasgow was able to provide you with helpful advice and guidance on seasoning your pan. We strive to provide our customers with the best possible experience, and we're glad to know that you're enjoying your purchase. Thank you for sharing your positive feedback!
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