Once again staff great but no knob for air fryer when I got it home hence drop of one star. Went back in next day and they found one for me and air fryer is really good
ProCook - Rushden Lakes Reviews 681
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4.9
Location
Switch locationUnit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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The staff are always very friendly and knowledgeable, and every item I have bought has been really good quality.
Good shop
Very helpful staff
But did not have the server plates to complete my dinner service
Will buy from shop again when things are needed
Was very pleased with the service, very helpful in deciding on which product was advised for our needs.
Benjamin who served us was very helpful. Will be shopping there again.
Company details
- #59 of 143 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, United Kingdom
4.9
Excellent
681 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
Verified
Helpful Man in Shop
Date of experience: 20 March 2025
Verified
Once again staff great but no knob for…
Once again staff great but no knob for air fryer when I got it home hence drop of one star. Went back in next day and they found one for me and air fryer is really good
Date of experience: 16 March 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We're so pleased to hear that you found our staff helpful and appreciated the variety of products we offer. We strive to provide excellent customer service and a wide selection of high-quality items. We appreciate your feedback.
Verified
Good shop
Good shop
Very helpful staff
But did not have the server plates to complete my dinner service
Will buy from shop again when things are needed
Date of experience: 20 March 2025
Reply from ProCook - Rushden Lakes
We appreciate your kind words about our staff and the shop. We're sorry to hear that we didn't have the server plates you needed. We strive to carry a wide variety of items, and we'll take your feedback into consideration as we plan for future inventory. We're glad you'll be shopping with us again.
Verified
The staff are always very friendly and…
The staff are always very friendly and knowledgeable, and every item I have bought has been really good quality.
Date of experience: 15 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We are thrilled to hear that you consistently find our staff friendly and knowledgeable, and that you are happy with the quality of our products. We strive to provide a positive and helpful shopping experience for all our customers, and we appreciate you taking the time to share your feedback.
Verified
Staff are very helpful and polite.
Date of experience: 19 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're so pleased to hear that you found our staff helpful and polite. It's wonderful to know that our team was able to provide you with the kind of service we strive for every day. We appreciate your 5-star rating and hope to see you again soon.
Verified
Staff were friendly and thought the…
Staff were friendly and thought the prices were reasonable.
Date of experience: 15 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We're glad to hear that you found our staff friendly and our prices reasonable. We strive to provide excellent customer service and competitive pricing. Your feedback is valuable to us.
Verified
Staff friendly and helpful
Staff friendly and helpful. Good offers available and good selection.
Date of experience: 18 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and helpful, and that you were pleased with our offers and selection. We strive to provide a welcoming and supportive environment for all our customers.
Verified
Happy shoppers very pleased with the service
Was very pleased with the service, very helpful in deciding on which product was advised for our needs.
Benjamin who served us was very helpful. Will be shopping there again.
Date of experience: 13 March 2025
Verified
Busy shopperThe shop was beautifully clean and well…
The shop was beautifully clean and well presented
The staff were attentive
Date of experience: 14 March 2025
Verified
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We're so happy to hear you enjoyed our service and product. Your feedback is greatly appreciated.
Verified
Very helpful staff and so informative
Very helpful staff and so informative.
Let us try before we buy too
Date of experience: 07 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear you found our staff helpful and informative. We strive to provide our customers with the best possible experience.
Verified
Excellent service professional and…
Excellent service professional and courteous
Can't wait to shop there again.
Date of experience: 10 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We are delighted to hear that you found our service to be professional and courteous. We strive to provide our customers with a positive and welcoming experience, and we are glad that our team was able to meet your expectations. We look forward to seeing you again soon.
Verified
Very helpful assistant
Very helpful assistant. Answered all my questions.
Date of experience: 10 March 2025
Reply from ProCook - Rushden Lakes
We appreciate your kind words and are glad you found our assistant helpful. We strive to provide excellent customer service and appreciate your positive feedback.
Verified
Happy Staff
Staff are always cheery and have good product knowledge.
A smile always goes along way.
Date of experience: 08 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We're thrilled to hear that you appreciate our staff's cheerfulness and product knowledge. We strive to create a positive and welcoming environment for all our customers, and we're glad you found it so. We appreciate you taking the time to share your feedback.
Verified
Staff very helpfull and polite…
Staff very helpfull and polite pleasurable shopping
Date of experience: 09 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We're so happy to hear that you found our staff helpful and polite and that you enjoyed your shopping experience. We strive to provide excellent customer service and a welcoming atmosphere for our customers. Your feedback is valuable to us.
Verified
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you found our staff helpful and friendly. We strive to provide excellent customer service and appreciate your positive feedback.
Verified
Very helpful staff and an excellent product!
Very helpful staff and an excellent product
Date of experience: 05 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind review! We're delighted to hear that you found our staff helpful and that you were satisfied with our product. We strive to provide excellent customer service and high-quality items. We appreciate your feedback.
Verified
Stainless steel cookware.
Pro cook is a lovely shop , with a very good choice of items and friendly, helpful staff. I bought a stainless steel frying pan which I have already used, and I am very pleased with it. I would definitely buy from there again.
Date of experience: 08 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're so glad you enjoyed your shopping experience and found our selection of items and staff helpful. It's wonderful to hear you're pleased with your new stainless steel frying pan. We appreciate your feedback and hope to see you again soon.
Verified
Customer service excellent pleased with…
Customer service excellent pleased with buy.
Date of experience: 08 March 2025
Reply from ProCook - Rushden Lakes
Thank you for your kind words! We're thrilled to hear that you were pleased with your purchase and found our customer service excellent. We strive to provide a positive experience for all our customers.
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