Good selection of items
Good selection of items. Found just what we wanted at reasonable price. Staff need to be more enthusiastic.
Date of experience: 29 January 2025
Company activitySee all
Reviews4.8
419 total
Sort:
Great ranges and selection of cookware…
Great ranges and selection of cookware and everything you need for the kitchen. It was a nice store, and the staff were really helpful and friendly. We found exactly what we wanted. It is good to know all items are designed in Britain. Prices are very reasonable too. Worth a visit.
Date of experience: 22 January 2025
Reasonable prices and knowledgeable staff
Reasonable prices and staff new about their products
Date of experience: 04 February 2025
Reply from ProCook - Spalding
Thank you for your kind words! We're happy to hear you found our prices reasonable and our staff knowledgeable about our products. We strive to provide our customers with competitive pricing and well-informed service. Your feedback is valuable to us as we continue to improve.
Customer service was 👌�
Customer service was excellent. Good knowledge and guidance.
The pro-cook XC50 knife’s are great. Like
Hot knife through butter when preparing chicken breast.
Date of experience: 12 January 2025
Reply from ProCook - Spalding
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service team and that you're enjoying your new XC50 knives. We appreciate your feedback and are glad you're finding them so useful.
Lovely staff who were helpful polite…
Lovely staff who were helpful polite and knowledgeable without being overbearing
they even held my shopping and bagged it all up for my return
I can't fault their service and would recommend them, a credit to your name 11
Date of experience: 06 January 2025
Reply from ProCook - Spalding
We're so pleased you had a positive experience! We truly appreciate your kind words about our staff's helpfulness, politeness, and knowledge. It's wonderful to hear they went above and beyond by holding your shopping and bagging it for your return. We strive to provide excellent customer service, and your feedback reinforces that we're achieving that goal. Thank you for recommending us; we hope to see you again soon.
Always worth a visit!
Customer service and their knowledge and willingness to help is second to none. Products are high quality too!
Date of experience: 20 January 2025
Reply from ProCook - Spalding
Thank you for your wonderful review! We're so happy to hear you were impressed by our customer service and the quality of our products. We strive to provide helpful and knowledgeable service to every customer, and we appreciate you taking the time to share your positive experience.
Top notch customer service
Customer service in the shop was excellent. The young lady who assisted me was very knowledgeable and one of the most polite shop assistants that I have ever met.
Date of experience: 14 January 2025
Reply from ProCook - Spalding
We're so happy to hear about your wonderful experience! It's truly rewarding to receive such positive feedback, especially regarding our team's commitment to providing excellent customer service. We're delighted you found our staff member knowledgeable and polite; we strive to create a welcoming and helpful environment for all our customers. Your comments are greatly appreciated and will be shared with the team. We hope to see you again soon!
Good advice
When we asked for some advice they were very helpful and knew what they were talking about. All prices were very competitive with some good bargains.
Date of experience: 13 January 2025
Reply from ProCook - Spalding
We're thrilled you had such a positive experience! It's wonderful to hear our team's expertise was so valuable to you. We always aim to provide helpful and knowledgeable assistance, and we're delighted that we could help you find what you needed. We appreciate you taking the time to share your feedback and we hope to see you again soon! We're also glad you found our prices competitive and discovered some great bargains. We strive to offer excellent value to our customers.
Shop and online order
Bought from shop and purchased extra online, extremely well packed in boxes but unfortunately 2 dishes were broken from shop and 1 mug chipped from online order. I did an online chat and sent pictures, both problems sorted very efficiently and replacements recieved within 48 hours. Very good service and online chat. Would recommend and I will buy from them again.
Date of experience: 19 November 2024
Reply from ProCook - Spalding
We're so glad to hear that you had a positive experience with our online chat and the efficiency of our service. We understand that receiving broken items can be frustrating, and we appreciate your patience and understanding. We're committed to providing our customers with the best possible service, and we're happy that we were able to resolve the issue quickly. We hope you enjoy your replacements and look forward to serving you again in the future.
I traveled 30 min to purchased a…
I traveled 30 min to purchased a combination air fryer from Procook only to get back home opened the box to prepare it for an event to find several of the items including the instruction booklet were missing . When I rang the lines and communications link to Procook were down! So had to take it back next day
Date of experience: 19 January 2025
Reply from ProCook - Spalding
Thank you for your review. We are sorry to hear of your experience, we did experience some issues over the weekend which affected our live chat & phone lines. We do apologise, please do contact us should this now not be resolved.
outstanding customer service
Due to a delay in delivery a set if plates was hand delivered to my house I Christmas eve. Super impressed with this level of service from the team in Spalding.
Date of experience: 19 December 2024
Reply from ProCook - Spalding
We're thrilled to hear about the exceptional service you received from our Spalding team. It's wonderful to know they went above and beyond to ensure your plates arrived in time for Christmas Eve. We appreciate your kind words and recognition of their dedication.
A favourite place at Springfields
We always look forward to a visit to ProCook. Normally come out with something useful, if not a bargain. We have bought some great Japanese knives from there, very reasonable prices and they are still sharp a year later.
Date of experience: 24 November 2024
Great service
Great service
I must say the staff at Springfields in Spalding are refreshingly helpful and professional on both occasions I've been there and purchased from you.
Date of experience: 30 December 2024
Reply from ProCook - Spalding
Thank you for your kind review! We're delighted to hear that you had a positive experience with our staff at Springfields in Spalding. We strive to provide our customers with helpful and professional service, and we're thrilled that you found our team to be so. We appreciate you taking the time to share your feedback.
Excellent experience
Very helpful staff and no pushy sales tactics. Honest advice with no pressure
Date of experience: 11 January 2025
Reply from ProCook - Spalding
We appreciate you taking the time to share your positive experience. We're thrilled to hear you found our staff helpful and that you appreciated the honest and pressure-free advice. Providing excellent customer service and a comfortable shopping environment is our top priority, and your feedback confirms we're on the right track. We value your business and look forward to welcoming you back again soon. Thank you again for your kind words.
The assistant was extremely…
The assistant was extremely knowledgeable, helpful and friendly.
Date of experience: 27 January 2025
We needed advice on knives
We needed advice on knives. The lady was very helpful. See gave us a knife to try on a potato and a tomato. The staff were very friendly and helpful and didn’t try to push us to buy anything else.
Date of experience: 13 January 2025
Reply from ProCook - Spalding
We're thrilled you had such a positive experience! It means a great deal to us that you found our staff friendly and helpful, and that they took the time to assist you with your knife selection. We appreciate you taking the time to share your feedback, and we're delighted to hear that our team went above and beyond to ensure you felt comfortable and informed throughout your visit. We strive to create a welcoming atmosphere where customers feel confident in their purchases, and your review confirms we're achieving that goal. Thank you again for your kind words! We hope to see you again soon.
Well kept and stocked shop
Lovely welcoming staff and I particularly wanted silicon items well kept and stock
Date of experience: 18 January 2025
Reply from ProCook - Spalding
Thank you for your kind review! We are delighted to hear that you found our staff welcoming and that you were pleased with our selection of silicon items. We strive to provide our customers with a positive shopping experience and appreciate you taking the time to share your feedback.
My wife and I shopped at the ProCook…
My wife and I shopped at the ProCook store nr Spalding. The store was clean and tidy. There were many extremely tempting items on display. We went with a clear objective, but I succumbed when I saw something that I knew would be useful, and it is. Apart from the risk to my wealth shopping at ProCook is an enjoyable experience and the staff are great too.
Date of experience: 13 November 2024
Reply from ProCook - Spalding
Thank you for your kind words. We're delighted to hear that you enjoyed your recent visit to our store. We strive to create a welcoming and inspiring shopping experience for our customers, and we're glad you found our selection tempting and our staff helpful. We appreciate you taking the time to share your positive experience.
There were a few hurdles to get the…
There were a few hurdles to get the discount we were offered. One of the products we bought was incomplete, we only found out there was an item missing when we got home.
Issued resolved very quickly, Thank you
Date of experience: 20 December 2024
Reply from ProCook - Spalding
We appreciate you taking the time to share your experience. We aim to provide a seamless and positive shopping experience for all our customers. We will take your feedback into consideration as we continue to improve our processes.
We purchased the product we needed but…
We purchased the product we needed but nearly walked out as only one person serving and he was very busy bless him.
Date of experience: 05 January 2025
Reply from ProCook - Spalding
We appreciate your feedback and understand that waiting in line can be frustrating. We're glad you were able to find what you needed, and we'll use your feedback to improve our customer service.