413 total
Julie in the Teesside industrial estate ProCook store is incredible, we came in with a real issue with an online purchase and Julie went out of her way to make it right. Really great customer service and turned around a terrible experience to a wonderful one. Will definitely come back in store to buy in future. Jenny who was in training was also super helpful and friendly! A credit to your team!
Date of experience: 28 January 2025
Great customer service; staff very welcoming and helpful. Quite a few good deals too. Well stocked store-recommend a visit here
Date of experience: 20 January 2025
Simple to order on line and delivery was when stated. Shop experience not so good due to shop assistant not being particularly helpful
Date of experience: 12 January 2025
Reply from ProCook - Teesside
We appreciate your feedback on your recent experience. We're glad you found our online ordering and delivery process convenient. We're sorry to hear that your in-store experience wasn't as positive. We value customer service and will share your feedback with our team to ensure we provide the best possible experience for all our customers.
Lovely shop, excellent service. Will definitely be back again.
Date of experience: 24 January 2025
Reply from ProCook - Teesside
Thank you for your kind words! We are so happy to hear that you enjoyed your experience in our shop. We strive to provide excellent service and are thrilled that you found it to be so. We look forward to welcoming you back again soon.
Amazing customer service, the assistant who dealt with me had exceptional product knowledge and helped me pick out an amazing chef’s knife. Highly recommended
Date of experience: 19 January 2025
Reply from ProCook - Teesside
We're thrilled to hear you had such a positive experience! It's wonderful to know our staff member was able to assist you in finding the perfect chef's knife. We strive to provide excellent customer service and product knowledge, and we're delighted you found it helpful. Thank you for your kind words and recommendation!
The salesman was most helpful, he guided us towards the right product without being pushy
Date of experience: 21 January 2025
Reply from ProCook - Teesside
We appreciate your feedback! It's wonderful to hear that you had a positive experience with our sales team. We strive to provide our customers with knowledgeable and helpful staff who can guide them towards the right products without being pushy. We value your business and hope to see you again soon.
The staff were so welcoming and really helpful. The staff know the products inside out and passed on their knowledge to me. They are an asset to the company and I truly would have walked in and walked out empty handed if it wasn’t for their welcome and their knowledge. I look forward to returning now and becoming a repeat customer.
Date of experience: 05 January 2025
Very helpful assistant who helped me choose what I was looking for. Great quality items purchased
Date of experience: 18 January 2025
Reply from ProCook - Teesside
Thank you for your kind review! We are delighted to hear that you found our assistant helpful and that you were able to find the items you were looking for. We strive to provide our customers with a positive shopping experience and appreciate you taking the time to share your feedback.
We unpacked a recent purchase of the procook stand mixer to find there were two items missing from the box. A quick phone call with Mickey and a plan to return the purchase for a replacement was agreed. Excellent customer service.
Date of experience: 30 December 2024
Reply from ProCook - Teesside
We appreciate you taking the time to share your positive experience. We're glad to hear that our customer service team was able to assist you promptly and efficiently. We strive to provide our customers with the best possible service and we're happy to hear that we met your expectations in this instance.
Helpful friendly staff, and prompt service,
Date of experience: 24 January 2025
Reply from ProCook - Teesside
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our staff helpful, friendly, and that you received prompt service. We strive to provide a welcoming and efficient experience for all our customers, and your review is a wonderful confirmation that we're on the right track. We appreciate your 5-star rating.
The service was excellent. The young lady was very helpful, pleasant and polite. Also got a bargain on our top quality pans.
Date of experience: 13 January 2025
Reply from ProCook - Teesside
We're so happy to hear about your positive experience! It's wonderful to know that our team member provided such helpful and pleasant service. We truly appreciate you taking the time to share your feedback; it means a great deal to us. We strive to create a welcoming and helpful environment for all our customers, and your comments about the quality of our pans and the value you received are particularly gratifying. Thank you again for your review.
Friendly and helpful staff. Was able to get exactly what I wanted and in the sale, so at a great price.
Date of experience: 22 January 2025
Reply from ProCook - Teesside
Thank you for your positive feedback! We're happy to hear you found our staff friendly and helpful and that you were able to find exactly what you were looking for at a great price. We strive to provide excellent customer service and offer competitive pricing, and your comments are encouraging. We appreciate your business and hope to see you again soon.
Micky was great when I rang before my visit. Matthew was excellent when I arrived at the store and took time to get to know me and my needs and explained the products thoroughly and had great suggestions. I walked away more than happy and will definitely be back again. Both made the experience great.
Date of experience: 24 December 2024
Reply from ProCook - Teesside
We're so glad to hear you had a positive experience with our team. It's wonderful to know that you felt heard and understood, and that you received the information and guidance you needed. We appreciate your kind words about Micky and Matthew, and we'll be sure to share your feedback with them. We look forward to welcoming you back again soon.
Just popped into shop enjoyed looking around very well presented shop.
Ended up coming out with four beakers.
Date of experience: 04 January 2025
Reply from ProCook - Teesside
We're so glad you enjoyed your visit and found our shop well-presented. It's wonderful to hear that you were able to find four beakers that you liked. We hope you enjoy them!
The staff were really pleasant and made me feel comfortable
Date of experience: 20 January 2025
Reply from ProCook - Teesside
Thank you for your kind words! We're delighted to hear that our staff made you feel comfortable. We strive to create a welcoming atmosphere where every customer feels valued and supported. We appreciate you taking the time to share your positive experience.
The assistant did not tell me the price correctly. She fooled me into thinking the lid for the pan was included. Then told me it would cost extra at the till at payment point. She arrgued with me when I asked why she wasnot clear. I do not like deceitful sales people.
Date of experience: 03 January 2025
Reply from ProCook - Teesside
We understand your frustration. It's disappointing when there's a misunderstanding about pricing, especially when it feels like there's a lack of clarity. We value your feedback and will use it to improve our customer service.
The staff in Teeside branch are really helpful and knowledgeable.
Date of experience: 22 January 2025
Excellent store and products, helpful staff.
Date of experience: 17 January 2025
Reply from ProCook - Teesside
Thank you for your positive review! We are delighted to hear that you enjoyed our store, products, and the helpfulness of our staff. We strive to provide our customers with a positive shopping experience and are glad you had a positive experience.
All the staff are really helpful but the male operative who helped unscramble a return and re buy using my 15% discount was particularly accommodating. The receipt says Jennifer but he definitely wasn’t called Jennifer! Receipt timed at 15:17:35.
Regardless, previous visits have been only ever excellent
Great store, smashing products, excellent service.
Date of experience: 15 December 2024
Reply from ProCook - Teesside
We appreciate your kind words about our store and products. We're delighted to hear that you had a positive experience, particularly with the helpful staff member who assisted you with your return and purchase. We're glad you found the service excellent and that you continue to enjoy our products.
All the staff were very helpful, especially the person who helped me buy a new Damascus blade kitchen knife. She was very knowledgeable. I will certainly use ProCook again for my kitchenalia shopping.
Date of experience: 26 November 2024
