RCIB Reviews

My registration plate often causes problems when changing details on my insurance, but Louise Mcgregor at RCIB sorted my change of vehicle with no issues. Thanks

Date of experience: 24 December 2024

Cheryl Austin was very helpful and fast with dealing with my enquiry and getting my fees reimbursed. Thank you very much and merry Christmas 😀

Date of experience: 23 December 2024

Quick, efficient service.
Insured a car I had just bought in a matter of minutes.
Can't complain.

Date of experience: 23 December 2024

Cheryl at RCIB was very helpful on the phone and immediately sent me an email explaining what additional information was required. Great service and no extra fees charged for helping. Nice to to receive great customer service in a high volume service offering.

Date of experience: 19 December 2024

Ian was a great help in locating my no claims bonus for my Yamaha bike after trying unsuccessfully myself. I would definitely recommend their company as their customer service is excellent thank you Trevor

Date of experience: 05 November 2024

Cheryl was very helpful in sorting out my query today in regards to the email I received about cancellation and reassured me that it was an error and my account is still active. I really appreciate her help!

Date of experience: 17 December 2024

A little annoyed at having to provide NCD proof, not had to do this for years as all details are on internet

Date of experience: 24 December 2024

Ian W was extremely helpful, very professional and an absolute delight to speak with. He provided me with the information I needed whilst we were still on the phone by emailing it! Wonderful company and impeccable staff. Ian is a true asset to the company and all of the other people I’ve spoken to within RCIB are also very helpful and professional. Highly recommend this wonderful company.

Date of experience: 11 December 2024

Had an email asking me to contact my insurance. I expected to be waiting in a long queue or put through to an automated service and not get any help with my problem as it normally is dealing with any business today. But I was put straight through to a very helpful lady named Cheryl Austin who was a pleasure to deal with, easy to talk to, and sorted out the issue in minutes. I definitely wouldn't hesitate to call back if I had any issues or questions in the future

Date of experience: 06 December 2024

Great experience spoke to a lovely helpful lady CHERYL AUSTIN and got my problems sorted out right away

Date of experience: 16 December 2024

- 5 stars! God forbid! The worst buying car insurance ever in my more than 30 years career as a driver! These are first class scammers offering the cheapest price on quotation sites, so to after you pay initial payment double or triple it! Our lawyer has taken legal case against them, bank blocked their account and reversed the transaction, reported to Ombudsman services. They ignored my calls and emails to cancel the policy, withheld the initial payment of £200! People be careful as scam is waiting for you just under your pillow. RCIB insurance, you will pay a lot for your scams.

Date of experience: 06 December 2024

I rang yesterday because my insurance was cancelled not by my fault, it was down to a mix up at Prima. I spoke with Cheryl and explained everything and she was absolutely amazing and sorted it all out for me. Was very helpful and very polite, got a sales rep to ring me back and within an hour my insurance was sorted.

Date of experience: 03 December 2024

the call was informative and well mannered

Date of experience: 24 December 2024

I have been in a bad place after suffering a family loss. I messed up my insurance details, I wax helped by a very kind understanding lady called Louise McGregor who went out of her way to help me out. I'm very grateful for her help
Cheers shaun

Date of experience: 06 December 2024

CHERYL AUSTIN Was polite, friendly and helpful. I needs some clarity on new car insurance I took. She took her time to explain things to me. Thank you, Cheryl, you are amazing in you role.

Date of experience: 11 December 2024

I phoned RCIB earlier to cancel my car insurance renewal as l found one cheaper elsewhere. RCIB customer service was great as l spoke to Cheryl Austin & she was very helpful in dealing with my request. Many thanks Cheryl 😊

Date of experience: 29 November 2024

Nothing but greatness
Thanks

Date of experience: 24 December 2024

Always very helpful to resolve a problem.

Date of experience: 23 December 2024

Unfortunately I had terrible news out of nowhere that led to my policy being cancelled.
It was ultimately my own fault so I can't criticise RCIB.

Customer services are outstanding and had it not been for the kind actions of CHERYL AUSTIN, today would have been much worse.

5 stars for Cheryl.

Date of experience: 22 November 2024

I spoke to Louise McGregor and as Shakespeare said “ you can call roses with different names but they will all smell the same� so Louise is like a Rose whose fragrance can be felt even when she is over the phone.

Thanks ever so much again you are very polite, extremely helpful and it felt like I was talking to my best friend.

Thanks again

Date of experience: 27 November 2024