18,005 total
I've never been asked before by an insurer to take photos of licences and DVLA codes. It took 30 mins of my precious time to sort that. If I had known it was going to be demanded before I bought the policy I would have gone elsewhere
Date of experience: 08 January 2025
Reply from RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.
I rang yesterday because my insurance was cancelled not by my fault, it was down to a mix up at Prima. I spoke with Cheryl and explained everything and she was absolutely amazing and sorted it all out for me. Was very helpful and very polite, got a sales rep to ring me back and within an hour my insurance was sorted.
Date of experience: 03 December 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Cheryl Austin was very helpful and fast with dealing with my enquiry and getting my fees reimbursed. Thank you very much and merry Christmas 😀
Date of experience: 23 December 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Cheryl was very helpful in sorting out my query today in regards to the email I received about cancellation and reassured me that it was an error and my account is still active. I really appreciate her help!
Date of experience: 17 December 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Cheryl at RCIB was very helpful on the phone and immediately sent me an email explaining what additional information was required. Great service and no extra fees charged for helping. Nice to to receive great customer service in a high volume service offering.
Date of experience: 19 December 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
I phoned RCIB earlier to cancel my car insurance renewal as l found one cheaper elsewhere. RCIB customer service was great as l spoke to Cheryl Austin & she was very helpful in dealing with my request. Many thanks Cheryl 😊
Date of experience: 29 November 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
I have been in a bad place after suffering a family loss. I messed up my insurance details, I wax helped by a very kind understanding lady called Louise McGregor who went out of her way to help me out. I'm very grateful for her help
Cheers shaun
Date of experience: 06 December 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback
speaking to someone initially who went the extra mile.
Date of experience: 06 January 2025
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Ian was excellent thank you for your service
Date of experience: 07 January 2025
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Shambles of a company. £422 to insure my car. 30 weeks in with 22 weeks to go and my refund after cancelling my policy? £14!!! Reasons, admin, cancellation fee and a percentage of the left over money. DO NOT GO NEAR THIS COMPANY!!
Date of experience: 06 January 2025
Reply from RCIB
Thank you for your review, we take on board all feedback that has been given and do our best to put things right. Our cancellation fees are included within your documents and are available to view prior to purchase. If you would like to discuss your experience further, please contact help@rcib.co.uk
Unfortunately I had terrible news out of nowhere that led to my policy being cancelled.
It was ultimately my own fault so I can't criticise RCIB.
Customer services are outstanding and had it not been for the kind actions of CHERYL AUSTIN, today would have been much worse.
5 stars for Cheryl.
Date of experience: 22 November 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Ian was very helpful with my query regarding my policy
Date of experience: 07 January 2025
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Ian was a great help in locating my no claims bonus for my Yamaha bike after trying unsuccessfully myself. I would definitely recommend their company as their customer service is excellent thank you Trevor
Date of experience: 05 November 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Good communication, prompt follow-up calls to explain slight issues from original online purchase of insurance.
Cieran was patient and thorough. Also very polite. 4 stars rather than 5 as it took a long time and I was disappointed to pay more than the original quote, although I understand the reasons why. Happy to recommend this provider as they have good customer skills and answered all my questions.
Date of experience: 03 January 2025
Reply from RCIB
Thank you for your review, we really appreciate your comments about Ciaran. We will pass on the feedback
Superb service thanks to Cheryl Austin who was excellent, helped me with my problem quickly and efficiently, very well done. Dealing with insurers can sometimes be a pain, but this member of staff should get credit for how professional and helpful she was. Staff like this genuinely make you want to stay, even if the price is slightly more than other insurers.
Date of experience: 02 November 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
Reply from RCIB
Thank you for your 5 star review
The person that I spoke to was extremely helpful and respectful.
Date of experience: 03 January 2025
Reply from RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
I spoke to Louise McGregor and as Shakespeare said “ you can call roses with different names but they will all smell the same� so Louise is like a Rose whose fragrance can be felt even when she is over the phone.
Thanks ever so much again you are very polite, extremely helpful and it felt like I was talking to my best friend.
Thanks again
Date of experience: 27 November 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback
Quick, efficient service.
Insured a car I had just bought in a matter of minutes.
Can't complain.
Date of experience: 23 December 2024
Reply from RCIB
Thank you for insuring with us and thank you for the feedback.
James was excellent from start to finish, he provided me and my partner with excellent customer service and overall made our experience feel smooth and easy.
Credit to James, he is doing an amazing job.
Date of experience: 30 November 2024
Reply from RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
