Simple Telecommunications Ltd Reviews

Hi Irene,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with John.

He's truly dedicated to going above and beyond for our customers, and we're glad he was able to help restore your friend's phone. If you ever need assistance again, don’t hesitate to reach out to the team on 0330 122 0000 we’re always here to help

Kind regards
Simple Telecoms

Hi Mark,

Thank you for your feedback! We're thrilled to hear that everything is working perfectly with your router and that keeping the same number helped simplify things for you.

Yippee ki-yay indeed! 😊 If you need any further assistance, feel free to reach out to the team on 0330 122 0000

Kind regards
Simple Telecoms

Hi Tracy,

Thank you so much for your kind words! We're thrilled to hear that your mum is enjoying her new broadband service and staying connected with family.

We strive to make technology simple and accessible for everyone, and it's wonderful to know that the transition was easy and quick for you both. If you need any further assistance, we're always here to help.

Just give the tram a call on 0330 122 0000

Kind regards
Simple Telecoms

Hi Alan,

Thank you for your feedback. We're delighted to hear the transition went smoothly and that you found our team quick to assist when needed.

We’re sorry for the confusion regarding the login process and appreciate your patience while resolving it. We'll work on making instructions clearer to avoid similar issues in the future.

If there's anything else we can do to improve your experience, please don’t hesitate to call the team on 0330 122 0000. Thanks again for choosing us and your business.

Best regards,
Simple Telecoms

Hi Clive,

Thank you so much for sharing your detailed feedback.

We're pleased to hear that you chose Simple Telecommunications to help your mum stay connected and that your initial experience with Louise and our straightforward process met your expectations.

We sincerely apologise for the initial hiccups, including the SIM card issue and the duplicate phone number assignment. While rare, we understand how frustrating this must have been.

We're glad Evan could swiftly resolve the matter and ensure everything was working correctly for your mum.

It’s wonderful to know there have been no further issues, and we’re especially proud that you value our commitment to providing direct, personal support - a principle we take to heart.

Thank you for your understanding and for highlighting both the positives and areas where we can improve. If there’s ever anything else we can do to assist, please don’t hesitate to the team on 0330 122 0000

Warm regards,
Simple Telecoms
Customer Support Team

Hi Stephen,

Thank you so much for your kind review! We're delighted to hear that the 1Phone is a great fit for your mother-in-law and that you had a smooth experience with our service.

Ensuring our customers receive professional and prompt support is a top priority for us, so it's wonderful to know our team was able to assist you effectively.

We truly appreciate your recommendation and look forward to serving you again in the future!

Kind regards
Simple Telecoms

Hi Sue,

Thank you for taking the time to share your experience.

We're glad to hear that getting in touch with us was quick and that you found our team pleasant to work with.

We’re sorry to hear Openreach left you feeling unsupported during the installation.

At Simple Telecoms, we’re always here to help, especially when it comes to navigating technical matters. If you need any further assistance, please don’t hesitate to call the team again on 0330 122 0000 and we’ll do everything we can to ensure your service runs smoothly.

Kind regards
Simple Telecoms

Hi Sally,

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us.

Helping your Grandmother get set up with a simple and reliable landline was our pleasure, and we’re so glad the process was smooth and straightforward for you.

Our team takes pride in providing clear communication and personalized support—it means the world to us that you appreciated it.
If you or your Grandmother need anything else in the future, don’t hesitate to call the team on 0330122 0000. Thanks again for choosing us!

Kind regards
Simple Telecoms

Hi Rosie,

Thank you for your glowing feedback! We're delighted to hear that you had a positive experience with us.

Providing efficient and friendly service is what we strive for every day, and your kind words truly motivate our team. We look forward to serving you again soon!

All the best

Simple Telecoma

Hi Michael,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your mum has been a loyal customer for many years and that you had such a positive experience with our broadband services.

John and Ewan are truly dedicated to providing exceptional service, and we’re delighted that they were able to make the process simple and straightforward for you. Your kind words mean a lot to our team and motivate us to continue delivering the best experience possible.

If there’s ever anything else we can help with, please don’t hesitate to call the team on 0330 122 0000. We’re always here for you!

Warm regards,
Simple Telecommunications Team

Hi Teresa,

Thank you so much for your wonderful review!

We’re delighted to hear that you were pleased with our service, especially in helping your mother find the right phone and broadband deal.

We understand how important it is to provide attentive, patient support, particularly when assisting elderly and vulnerable individuals, and it’s fantastic to know we met your expectations.

We truly appreciate your recommendation and look forward to being of service whenever you need us again.

Warm regards,
Simple Telecoms

Hi Linda,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Simple Telecom.

John and the rest of the technical support team work hard to provide top-notch service, and your feedback makes it all worthwhile.

If you ever need assistance in the future, don't hesitate to just the a call on 0330 122 0000 —we're always here to help!

Kind regards
Simple Telecoms

Hi Aubrey,

Thank you so much for your kind review! We're thrilled to hear that you found the setup process easy and that our customer care team was able to resolve the issue with incoming calls promptly.

Your feedback motivates us to keep delivering top-notch service. If you ever need further assistance, don't hesitate to reach out. Many thanks for choosing us!

Kind regards
Simple Telecoms

Hi Patrick,

Thank you so much for the fantastic review!

We're thrilled to hear you had such a positive experience with our support team, especially John and Tony. Providing clear information and great value is always our priority, so it’s wonderful to know we hit the mark for you.

If you need any further assistance, don’t hesitate to call the team on 0330 122 0000

Kind regards
Simple Telecom

Hi Caroline,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service.

Retaining your old landline number is something we know is important to many of our customers, and we’re glad we could make the process smooth and efficient for you.

Your recommendation means a lot to us, and we're always here to help if you need anything in the future!

Warm regards,
Simple Telecoms

Hi Linda,

Thank you for your review! We're thrilled to hear that your switch to 1Phone service was seamless and that you experienced no loss of service, especially since mobile access is crucial for you.

We're glad our support team could assist you promptly and courteously. We apologise for the hiccup with the duplicate direct debit request but appreciate your understanding and patience as we resolved it.

Your feedback is invaluable, and we're committed to providing you with the best service possible. If you have any further questions or need assistance, please don't hesitate to call the team on 0330 122 0000.

Thank you for your business

Kind regards

Simple Telecoms

Hi Anthony,

Thank you so much for sharing your experience with us! We're thrilled to hear that we were was able to provide a solution for your mother-in-law's phone line needs.

It's wonderful to know that Evan and Louise in our Provisioning team were helpful and efficient throughout the process. Keeping our customers informed and ensuring a smooth setup is very important to us, and we're glad to see that reflected in your feedback.

If you have any further questions or need assistance in the future, please don't hesitate to call the team on 0330 122 0000. Thank you for choosing Simple Telecommunications!

Best regards,
Customer Service Team
Simple Telecommunications

Hi Colin,

Thank you for taking the time to leave us your feedback.

We sincerely apologise for the inconvenience you experienced during the switch to the digital line, especially with it happening over the weekend. We can see this was a BT Prefix problem that gave the problems.

We are pleased to hear that our team was helpful and persistent in resolving the issue. Your understanding and patience regarding the technical hitch with transferring the phone number are greatly appreciated.

Should you have any further questions or need assistance in the future, please don’t hesitate to call the team on 0330 122 0000.

Thank you again for your review and for choosing Simple Telecoms.

Hi Roland,

Thank you for your review.

That's great to hear! I'm glad you're satisfied with out team and customer service. Using our 1Phone data mobile Broadband service It's definitely a good alternative when fibre isn't available.

If you have any questions or need further assistance, feel free to call the team on 0330 122 0000, and we hope your enjoy your improved connection!

Kind regards
Simple Telecoms

Hi Stephen,

Thank you for your review.

Our team collaborated with your old provider to resolve the issue, which took time for them to respond to us, which took 5 working days.

Please be assured that we did everything possible to resolve the issue as quickly as we could.

Kind Regards
Simple Telecoms